Mizzpunkin80 | Verified Purchase. Were here to assist you with your concern. We understand your disappointment, and apologize for any inconvenience that this may have caused you.Before we ship any product, it undergoes several stages of quality checks. They accepted my order in early November. Wasserstein Smart Home Device Reseller Program | Dropcases LLC That said, using the Wasserman solar charger is easy peasy. Designed similarly like the Ring solar accessory, the Wasserman Solar Charger is a wall mount with solar panels on the side. Were here to assist you with your concern. Of course they delete every comment I made and posts where they cant delete my comment. 2023 Best Buy. They offer peace of mind by providing a way to remotely monitor one's property. User rating, 2.8 out of 5 stars with 58 reviews. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Tried returning two but it became such a hassle that I ended up ordering the new remote ones. I then found the UPS drop-off label I got when I took the return package to UPS store for shipping, it showed the weight of the item as 6 lbs. I found a similar product at Aldi for a third of the price with far better customer service. Customer service is worthless. The Wasserstein Floodlight with Charger is an ideal solution to enhance your camera's vision in low-light outdoor conditions. (This is not the Google nest floodlight). In-store pricing may vary. Read Customer Service Reviews of wasserstein-home.com - Trustpilot Rating 3.4 out of 5 stars with 118 reviews, Easy to install, camera always charge. For all PR inquiries, please contact wasserstein@5wpr.com. Didnt work like it said itbwas supposed to so had to return it. Seek approval from the relevant person (German Chan) if we can send a replacement. If it take longer than x days/months, a proper escalation process is in place to make sure the ticket is being handled properly. I posted review of the product to save others from the hassle I am facing. B2B Leads - SOP. Well needed got tired of steady charging the battery, Couldn't use because i have wedges under my ring doorbell and there is no hardware that came with this. Wasserstein Home ranks 622nd among Home Decor sites. We get plenty of sun so this is perfect for my Wyze Cam outdoor.". Therefore, it will charge 1% of the battery every 2 to 5 hours. Our location gets about 2 hours of direct sun, but if you have any kind of eves or porch or any covering this will not charge the Ring as it seems it needs to bake in the sun all day to work. Product Details Customer Ratings & Reviews See more images Wasserstein - Mountable Solar Charger For Ring Video Doorbell 1 (2nd Generation 2020) - Black Model: RingDBSecSolarSPremBlkUS | SKU: 6485799 3.4(117 Reviews) 7 Answered Questions Highly rated by customers for: Charging, Set up, Use in sunlight $39.99 Add to Cart Customer reviews 3.4 Even after a month, I still see the product being advertised as 'ships in 1-2 days'. Magnetic Charging Cable with Quick Charge Power Adapter (White) Please check your Ring App also, to ensure it's being charged and not just rely on the Ring Light indication. (Arlo Camera is NOT INCLUDED). Were here to assist you with your concern. All Rights . I would advise looking elsewhere! Accept your order, take your payment, confirm the details of the order and then four days later say its not available in UK, they can only send the item to a US address!What? This eco-friendly Wasserstein solar charger mount is suitable for installation on areas receiving direct or partial sunlight. GOOGLE NEST CAM (BATTERY) -Wit *SHIPS WITHIN 1 - 2 WORKING DAYS This bundle includes: Google Nest Cam (battery) & WassersteinAnti-Theft Mount Customer Reviews: Wasserstein Mountable Solar Kit for Ring Video Absolutely horrible! Couldn't find the colour on Amazon, so went directly to Wasserstein who advertised they had the colour I required for the colour matching of my frontdoor.The product arrived from Amazon, but wrong colour. I have ordered several of their branded products. Would recommend based on my use. Unfortunately, this item is useless. If you have a porch, prolly wont work. They have no live support, so I reached out to email support with screenshots to show what had happened. I thought for the first several hours I had received a defective unit. Great product. About us Wasserstein Home Amazon.com: Customer reviews: Wasserstein Smart Wi-Fi Water Sensor for What a waste of time! This reviewer received promo considerations or sweepstakes entry for writing a review. Add to cart. (according to the UPS label) but the return label they emailed me was for 3 lbs. We need to cancel the shipment before we can cancel the order. We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency. The four (4) mounting holes are nicely spaced. Customer Reviews: Wasserstein Solar Charger for Ring Video Doorbell I have ordered several of their branded products. We created innovative new ways to improve on the device's mounting and charging - and that's when Wasserstein was born. Yes - I know there is no guarantee that the product from KS will ever ship. Please note- this form does not support Sales or Marketing inquiries. I charge the battery. If we do have stock, you can send a replacement to the customer. 1; 2; 3; Showing 1-10 of 26 reviews. Arlo Collection Wasserstein Home Had to new holes in house to mount it. The reviews on Sitejabber are indeed very bad - but then I checked on Amazon and ratings for their product are actually really high (4 stars+). Compatibility with Arlo Pro. I have a feeling that this is this companies modus operandi. Going to change location and test, then update. Ordered 2x solar panels for Blink camera as when advertised on Homepage it was a good price. I've given them amble opportunity to reply to me and I only get 'canned' responses. Of course the Ring has its own. Prices and offers are subject to change. Check out the comments on Kickstarter for the AquaPal. When the question is too technical and agent does not know the answer, develop a proper escalation process so that the answer gets a proper response from the relevant product manager. They falsely claim that the product they sent you is what you ordered even though it blatantly says otherwise. So far all of them have been horrible! If not, check if the order is being fulfilled by Amazon FBA or our Warehouse. Frequently Asked Questions | Wasserstein Wasserstein Home (ii) If no response to the first follow-up, send a second follow-up after 48 hours letting them know that we are closing the ticket as no information was received. It continues to keep the Ring door bell charged, even in below zero temperatures. Never buy from a company that treats its customers like this. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team, It works but has to be in direct light if u have an overhang it dont charge U will need a light mounted above it to charge but looks nice. Q:QuestionI have a RING video doorbell 1st generation. Owned for less than 1 week when reviewed. Verification can help ensure real people write reviews about real companies. Interestingly, the Ring app doesn't see it as a solar powered unit when it's had a chance to charge (see second screenshot). Save $1.00. There are enough of us disgruntled investors that our legal fees per person will be minimal should we need to litigate. All rights reserved. Very disappointing. I had contacted them. When I asked why I was told that the package weighed less than it should have and items where missing. So i followed up, an was told the item would be replaced. Just use caution when buying their branded products. By using this site, you agree to its use of cookies. Tip for consumers:I would not suggest suggest shopping at Wasserstein to anyone for any reason. Once it gets cold its off and on and off and on. Were here to assist you with your concern. In retrospect, I think they are offering people perks for writing 5 star review. Available 24 hours a day, 7 days a week: View our FAQs: Click here to view knowledge articles and how-to support videos Open a support ticket: Click here and select "Technical Support" from the drop-down I want to be fair to the expectations of anyone purchasing a solar charger of any kind. Have a great day, Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. Worth a try but glad it didnt cost much. Purchased a doorbell transformer to power my Nest doorbell and then 7 months later it just stopped working. Hi. Set up and installation was very simple, although there is a key piece of information to know when setting up the solar panel. You can create an RMA label from the Amazon order page. Check if the order has been fulfilled yet or not. Wasserstein Protective And Theftproof Security Cover For Arlo - Target SHIPS WITHIN 1 - 2 WORKING DAYS The section of the doorframe where it's installed is narrower than the unit but I was able to install it firmly with 2 of the 4 screws. How to Hide A Camera in A Wall 5 Ways & Top Tips, How to Set Up Wyze Cam Easy Step-by-Step Guide. Turn on AI responses for the most commonly asked questions (i.e. You can set it today and tomorrow its back to default. If the replacement is approved, check if we have stock in Amazon FBA and the Warehouse. I ordered a product from the Website. Although I have not tried the product, my initial concern or no product appears resolved. If you exit now all of your progress will be lost. Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. After being told over and over again how to install the camera (I have 10 others, I know how to install them). We use dedicated people and clever technology to safeguard our platform. Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. Make sure to include your order confirmation number and include what was missing from your order. A great product and great customer support! Continuous charging For pending cases waiting for customer response: (i) Send a follow-up email in 48 hours reminding them about the information needed to resolve the problem. Christopher Maiwald (the person in charge of AquaPal) makes no effort to hide the fact that he's in way over his head. Then, send a shipping error email to OAS. NEW ITEM OUT OF STOCK SO SOON????? Wasserstein Home | Petra Industries Terrible. If you have any more questions or come across any other issues, let us know, we will be happy to help. (2) Wasserstein. The packaging was pretty good, but the actual product exceeded my expectation; the build quality is very good for a 35 bucks panel. You can create the fulfillment order yourself and ship it to the customer. This ensures all their Nest accessories are 100% compatible with all Google Nest Devices. Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. Wasserstein 3-in-1 Floodlight, Charger and Mount for Arlo Pro & Arlo What's the Blue Light on the Ring Camera and What to Do About It? Products used:I bought a total of 5 lights. Bought two solar panels for my Arlo cameras they don't charge. To book a consultation, schedule a product demo or get additional information about our products, visit us here. Wasserstein Team. Roughly four weeks later one started working all on it's own to my absolute shock. I bought 3 of these and they all do the same thing. Wasserstein has no customer service phone number and they do not answer an email, Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. He will handle the cancellation and refund. In the ring app, it will not show up as connected until the solar panels have had time (quite a lot of time) to charge. This item is no longer available in new condition. Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. Do not mark cases as closed and solved if the issue has not been resolved, because the customer will only get angry and re-open a new case. Love this product really bright spotlight with USB port for Arlo pro 3 charger. Get the latest business insights from Dun & Bradstreet. Raymond and Grace update Approved Resolution column to Shipment cancelled, German - Verify Approved Resolution column value is Shipment cancelled in, Cancel order in Amazon Seller Central. The product arrived today (overnight shipping), 3/25/19. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Super annoying! Best regards, Your Wasserstein Customer Success Team, This product was easy to install and works great Companies can ask for reviews via automatic invitations. Tip for consumers:Never purchase from here. Their 'guarantee' of shipping will be the magic bullet when pressed for either a refund or the actual product should it materialize. Response from Customer service Show Nov 22, 2020. . Original price $69.99. package cost less to ship then a 6 lbs. Hi. 1.7 VERIFIED COMPANY wasserstein-home.com Visit this website Write a review Reviews 1.7 22 total 5-star 0% 4-star 0% 3-star 0% 2-star 5% 1-star 95% Filter Sort: Most relevant Bill Johnston 6 reviews US Mar 13, 2023 Does NOT maintain network Does NOT maintain network connection.Useless. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team. Instead, on the Arlo Pro camera status page, I received a notification informing me that the source I was using was inadequate to charge the battery and that I needed to get an Arlo power adapter. Were here to assist you with your concern. So I am not using any of them. Their website promises a "no hassle return policy" paying to return an item is a hassle. DON"T BUY THEIR PRODUCT!!! VERSATILE MOUNTING - Compatible with the Eufy Doorbell, the mount provides improved motion detection capabilities *SHIPS WITHIN 1 - 2 WORKING DAYS Disappointed that a known company, with a director who PROMISED monthly updates and that this product would come to market, would take people's money and deliver nothing. Customer Reviews for Wasserstein 24-Volt Transformer and C-Wire Adapter What I like from an installation point of view is the recess for the connector cable. 2022 Petra Industries, LLC. I made a mistake purchasing from them. Wasserstein offers several Arlo-only accessories that are designed to specifically fit various Arlo models. D&B Business Directory HOME /BUSINESS DIRECTORY Wasserstein is a brand of Dropcases LLC. We suggest you to turn off the Snapshot Capturing Function for a better solar charging experience. I've had it for about a month now and its working great so far. Didnt work for my ring device even though it said on the webpage that it did. Please also note that the charging speed varies according to sunlight exposure (direct vs. partial). We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency. Verified Purchase | Posted 3 years ago. You can request for the prepaid return label from the relevant Warehouse contacts. where is my order? I should have recognized their bait and switch pricing earlier. The mission of Wasserstein is to design and manufacture cutting-edge accessories, at the best possible price points, that make smart home products even smarter. In-store pricing may vary. Your Wasserstein Customer Service Champions. 09/24/2021. Heres the reply I just got from them:Hello Craig,We were able to read all your comments on Facebook and I have sent an email to our internal team asking for updates and also asking for the refund process- I will keep you posted withiin the day.I actually got a refund a few weeks later. These include solar panel chargers, floodlight capability, anti-theft mounts, and weatherproof cabling. package cost less to ship then a 6 lbs. They refuse to send return label even though they sent the wrong item. The site let me purchase & add a Canadian address. Neither would connect even though installed properly. Note: Do not confirm whether the order can be cancelled or not unless verified with the HK team. If it is sold out in both, create an Asana for the Logistics department to investigate when we will be back in stock. Offerings include solar panels for Ring cameras and solar charger mounts for Ring video doorbells. I bought 2 cameras with solar panels, they arrived but were defective. In retrospect, I think they are offering people perks for writing 5 star review. Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. This review is more for Ring models which do not have a replaceable battery. I would readily buy from Wasserstein again. Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. The biggest is their flood light with remote for Google Nest Outdoor Camera. These include stands for the Hub Max, solar panels, and floodlight surrounds for the battery-operated Nest cams. If the order was shipped from our warehouse, ask the customer to ship it back to our warehouse. Therefore, it will charge 1% of the battery every 2 to 5 hours. I don't know how well the solar panels will keep up with the Doorbell, especially in a very harsh midwestern climate. and emailed a copy of that label.