Plug the USB cable back into the computer. When the base subscription LED turns solid green and the headset LED turns off, the headset and base are subscribed to one another. Selected in Plantronics Control Panel, but it is grayed out, and there is no sound is coming through the headset. See Subscribe headset to base. If you stay out of range, active calls will be suspended. IMPORTANT Cisco phones use configuration D on the bottom of the base. The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). Hello hodor,Our phones are tested using some headsets we specify we support and using a factory default configuration with a simple line there should be no Echo issues. Not knowing your configuration or any changes you made it needs support on this. To search for Savi 7300 Office Series specific support info, click, https://partners.poly.com/English/directory/. needs to be added to the headset faq immediately. Plantronics DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted DECT Forum security logo certification. Press the Teams button to interact with Microsoft Teams when not on a call (model and application required).NOTE Your headsets Call button is also the Microsoft Teams button. Best Regards Steffen Baier Polycom Global Services. Best Regards Steffen Baier Polycom Global Services. Plug the USB cable back into the computer. A Desk phone with dedicated headset port. Combine audio from your desk phone and computer into a mini conference call. Document. Lower the desk phone speaking volume and/or desk phone listening volume on the base. I can no longer hear any audio through my PC Speakers. Press the Call button to resume a held call. The primary user hears a triple tone indicating a conference request. These improvements cover registration, authentication, authorisation and encryption procedures. tested on 2 different cable internet connections and a fiber optic connection and used 2 different routers on each internet.same thing. Savi 700 Setup Support Poly, formerly Plantronics Polycom. With one active call and one held call, simultaneously press the base computer and desk phone audio buttons for 4 seconds until the LEDs are solid green.NOTE The audio LEDs are red when your conference call is muted. After 10 seconds, plug the AC power supply into the Savi base. POLY MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL AND POLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. The default A works for most phones. If I pick up the handset or push the speakerphone buttons the echo goes away immediately on their endput them back on the headset and the echo comes right back. Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone. If the volume is still too low, adjust the desk phone listening volume on the base. For a list of compatible softphones, visit poly.com/software. Most other phones use the default configuration A. As of August 29, 2022, HP Inc. completed the acquisition of Poly. poly Savi 7310/7320 Office for Computer and Desk Phone User Guide The sound is distorted or I hear an echo in the headset. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product. Your headset LED is solid red when you are muted. To turn on the headset, slide the Power button. For most telephones, the correct setting is position 2. To position the microphone on the right or left side, rotate the microphone boom up and over.Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth. What's in the Box. Poly may repair or replace products under this Limited Warranty: (a) with new or reconditioned products, parts, or components, or (b) with a similar Poly product if the eligible product under this Limited Warranty has been discontinued. This allows you to customise your device behaviour through advanced settings and options. If you do not hear computer audio in the headset, you may find that the Savi Office is either, Connected to the computer, but not available as a device in the Plantronics Control Panel. Manage settings in Plantronics Hub for Windows/Mac. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. However, the Warranty Period provided in the country where the product was purchased shall apply. To search for Savi 7300 Office Series specific support info, click here. Change the default outbound phone line/audio channel in Plantronics Hub for Windows/Mac. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. Plantronics, Inc.345 Encinal StreetSanta Cruz, CA 95060United States, Plantronics B.VScorpius 1712132 LR HoofddorpNetherlands, 2021 Plantronics, Inc. All rights reserved. not worrying about the problems I'm having with polycom's phonesare there settings or lines of code that are directly connected to adjusting echo in polycom code? This product has a replaceable battery. Use of this DECT product in unauthorised countries is a violation of law, may disrupt telecommunications networks and devices and can subject you to fines and penalties by regulatory agencies. Manufactured by Plantronics, Inc.218230-07 03.21, poly B10 IP Desk Phone www.poly.com/setup/edge-b Management Software Tools for Wall Mount Contents Required Optional Desk Wall Mount, COMPUTER DESK STEP BY STEP INSTRUCTION 1. Adjust the configuration switch (AF) on the bottom of the base until a dial tone is heard. . If you have continued issues, please contact our . In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls. As of August 29, 2022, HP Inc. completed the acquisition of Poly. See Position your base. Support. Savi 8240: Savi 8210/8220: Savi 7310/7320: Savi 7210/7220: We use cookies to offer you a better experience, analyze site traffic, and serve targeted advertisements. Join Savi headsets automatically (same headset type only). PDF computer and desk phone Wireless DECT headset system for - Poly If the audio level is too low in this position, increase the headset volume. The default is Standard mode which is optimised for most environments. We may require to provide a test headset to us as well. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. If the base power supply is plugged into a power strip, plug it into the wall directly. Poly Savi 7320 Manuals | ManualsLib This issue seems widely reported across numerous models. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSONAND IS EFFECTIVE EVEN IF YOU HAVE ADVISED POLY OR AN AUTHORIZED REPRESENTATIVE OF POLY OF THE POSSIBILITY OF ANY SUCH DAMAGES. Poly Studio Room Kits for Microsoft Teams Rooms, If you do not hear computer audio in the headset, you may find that the Savi Office is either, Connected to the computer, but not available as a device in the Plantronics Control Panel. To accept the request, press the primary users headset Call button within 10 seconds. People I talk to can hear a buzz in the background. On the base there are 2 Audio buttons: computer and desk phone . I cant hear my desk phone dial tone in the headset. Keep, Savi 7310/7320 Office for computer and desk phone User guide trovaprezzi.it DECT information DECT products should never be, Poly VVX 411 Quick Guide Desk Phone Features Feature Description Line keys--enables you to select a phone line,, Your email address will not be published. Changes take effect with the next call. Make sure your headset is subscribed to base. 17. In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. Conversations stay private and secure. Make sure your desk phone is connected correctly to your base. IMPORTANT Use configuration A on the bottom of the base, which works for most phones including Cisco phones. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. DECT is a trademark of ETSI. poly Savi 7310 Office for Computer and Desk Phone Headset - Manuals+ Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced security from the DECT Forum and ETSI. For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. If the distortion is still present, lower the volume on the headset. This warranty is provided by Plantronics, Inc. (Poly), 345 Encinal St., Santa Cruz, CA 95060, USA. Related Products. POLY SAVI 7310 USER MANUAL Pdf Download | ManualsLib CALASIAO COVID-19 StatusMay 30, 202309:00 PM, Narito ang Local Government Unit (LGU) Calasiao entry sa Tiktok, CALASIAO COVID-19 StatusMay 14, 202309:00 PM, CALASIAO COVID-19 StatusMay 12, 202309:00 PM, CALASIAO COVID-19 StatusMay 11, 202309:00 PM, CALASIAO COVID-19 StatusMay 10, 202309:00 PM. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. IMPORTANT Cisco phones use configuration D on the bottom of the base. Selected in Plantronics Control Panel, but it is grayed out, and there is no sound is coming through the headset. Test to see if you now hear audio in the headset. 15 don't charge. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. User guide trovaprezzi.it Contents hide 1 DECT information 2 Overview 3 Accessories 4 Hook up system 5 Subscribe headset to base 6 Fit and charge 7 Load software 8 System basics 9 More Features 10 Troubleshooting 11 Desk phone 12 Softphone 13 Support 14 Documents / Resources DECT information You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. If your desk phone has a volume control, lower until the distortion disappears. See Position your base. Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust the speaking. Adjust the configuration switch (AG) on the bottom of the base until a dial tone is heard. have VVX 410's and VVX300's all on 5.5.2.8571. have tried both plantronics and sennheiser headsets and all do the same thing. Desk Phone. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. 2. . Unplug the AC power supply from the back of the Savi base. I already replied with the next steps forward. Contents . For HP product support, please visit the HP Customer Support site. Headset volume Fine-tune your headset volume by adjusting the headsets volume up (+) and down (-) controls. To switch between calls, press the headset Call button for 2 seconds. If adjusting the distance doesnt help, your headset is going out of range; move closer to the base. What Exclusions and Limitations Apply to this Limited Warranty? Best Regards Steffen Baier Polycom Global Services. Troubleshooting. Change the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac) and selecting your PC speakers or internal speakers. IMPORTANT Cisco phones use configuration D on the bottom of the base. This may not be who you purchased the Polycom device from. 2023 Plantronics, Inc. All rights reserved. These indicate that a guest headset has a different firmware version than the primary headset, but can still be used for conferencing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2023 Plantronics, Inc. All rights reserved. Adjust listening/speaking volumes in the softphone application. See Subscribe USB adapter again. Unplug the AC power supply from the back of the Savi base. To accept the request, press the primary users headset Call button within 10 seconds. Select delivery location In Stock Buy Now Collaboration Depot Collaboration Depot Payment Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. Hold the guest headsets Volume up until the headset LED turns on. POLY IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. Press and hold the Volume up button on the headset for 4 seconds until the headset LED flashes red and green. im basically having the same issue this post is having: http://community.polycom.com/t5/VoIP/Headset-Echo-Issue-with-VVX-300/m-p/93355/highlight/true#M21471. Comment * document.getElementById("comment").setAttribute("id","af34af3a3a8289b5bed33d21de6dc7ab");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. poly 7200-85830-001 Studio USB Video Bar User Guide, poly 211200-01 Savi 8240 UC USB Wireless Headset User Guide. Toverify this, goto the Plantronics Control Panel byclicking. Plug the USB cable back into the computer. TIA, Hello hodor, welcome back to the Polycom Community. User Guide Contents hide 1 DECT Information 2 Overview 3 Hook up system 4 Subscribe headset to the base 5 Fit and charge 6 Load software 7 System basics 7.1 Make, answer, end calls 8 More Features 9 Troubleshooting 10 Documents / Resources 10.1 References 11 Related Posts DECT Information NOTE The audio LEDs are red when your conference call is muted. This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products. Selected in Plantronics Control Panel, but it is grayed out, and there is no sound is coming through the headset. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. DECT security Savi 7300 headsets don't just meet security expectations, they exceed them with secure pairing, 128-bit authentication, and military-grade features, such as 256-bit AFS encryption. If you remain out of range for more than 5 minutes, the system will drop the call. While on a call, press the primary users base subscription button. I asked on another forum and got an actual answer: in the menu on the phone itself, go to "settings", then "basic", then "preferences", then "headset", then "echo cancellation" and simply turn it on.