I screamed back to get away. Amazing places deserve to be shared with others - why not Write a Review! The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. https://blue-seas.eu/%D0%BE%D1%84%D0%B5%D1%80%D1%82%D0%B8-msc/?fbclid=IwAR1M03ti1b-WmuW6U9fjPuwXnZZ3S9C_yB0oSkNpBBf-nLRpmMjvqDH3SBc, https://www.hajosutak.com/msc-all-in-plus-akcio, SEE HERE ALL THE TRAVEL AGENCIES WHERE YOU CAN BOOK A CRUISE, https://crusit.bg/kruizni-kompanii/msc-cruises, https://crusit.bg/kruizi.vidove/msc-summer-wave, https://letsgotours.com/cruise-companies-msc-cruises/, https://www.luxusneplavby.sk/lodne-spolocnosti/msc-crociere/, https://allcruises.gr/el/cruise-line/msc-cruises, https://allcruises.gr/en/cruise-line/msc-cruises, https://cruiseway.gr/el/cruise-line/msc-cruises/cruises, https://cruiseway.gr/en/cruise-line/msc-cruises/cruises, https://www.navihellas.gr/gr/cruise_company.php?c=MSC+Cruises&id=6, https://www.pamekrouaziera.gr/cruises/msc-cruises, https://cruisetopic.hu/akcios-hajoutak/all-in-plus-msc/162, https://hajoutak.ibusz.hu/msc-cruises-hajotarsasag, https://www.gyerehajora.com/hajoutak/c msc cruises/, https://maharttours.hu/msc-las-minute-ajanlatok, https://tensi.hu/hajout/tengeri-hajoutak/akcios-msc-hajoutak, https://www.vista.hu/hajo/msc-cruises#leiras, https://www.tanierejsowanie.pl/s/promocja-msc.html, https://www.rejsujznami.com/rejsy/c msc cruises/, https://www.podrozeirejsy.pl/pl/rejsy-msc-all-inclusive, https://www.um24.pl/rejs/poradnik/armatorzy/armator/2, https://www.croaziere.net/croaziere/?lpc=7&d=112,114,113,123,124,102&l=78, https://cruisetopic.ro/oferte-de-croaziera/all-in-plus-msc/7, https://www.4utravel.ro/servicii/oferte-actuale, https://www.podnalod.com/plavby/c msc cruises/. z o.o. Travel House- Nkar Travels & Tours (Pvt) Ltd (MSC Partners) E-mail: rezervari@interra.ro When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Enter your booking information. HAPPY CRUISES Performances are repeated twice per evening, which means there is room for everyone. Phone: +420 608 224181 Phone: + 212 53 77 09 829, ADVENTURE & CRUISES - TanieRejsowanie.pl MAGAZINE ITALIAN STYLE Partnering with world-leader Chicco, we provide a limited quantity of beautifully-designed bottle warmers, strollers, bouncers and backpacks on board for your combined comfort and convenience. Marcelo T. de Alvear 624 - 1 Piso Prof. Fahrettin Kerim Gkay 77-79. Head Office 2 Leonidou & Acropoleos Ave 2007 Strovolos - Nicosia - Cyprus Moreover, internal communication seems to be lacking, causing difficulties for guests. Sailed on MSC cruises 3/30. Emergency services are available round the clock by calling the Medical Emergency number. In cash Contact us | MSC H-1056 Budapest- Hungary 65, Vasilissis Sofias Ave, 11521, Athens, Greece They shall be confiscated and can be taken off the ship to be used while in port. MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) on all ships. Contact us First Name * Last Name * Email * Confirm Email address * Phone Number * Booking Number Date Of Birth Type of request * Subject * Sailing Date Message * I have read the Privacy Policy * customer service If you would like any assistance, just give us a call. To check-in online: Not very good customer service. Phone: +421.948.643.612 Bocskai str. Luggage will be delivered directly to your cabin shortly after embarkation. Sv Kriza 3 1. Beit Amot 157 Jaffa Rd Str N Titulescu nr 6 810268 Braila Romania Will the Kids Club be open in the next months? I tried customerservice@msccruisesusa.comand it got bounced back as invalid. Are there additional costs for the performances? In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Str Nicolae Iorga nr. Phone:+40213102738 E-mail: andrassy@vista.hu Phone: +30 2103316851 Website: https://hajoutak.ibusz.hu/msc-cruises-hajotarsasag Document: MSC Notice of Complaint Form. #9. E-mail: sales@tuitravelcenter.ro, iWi tour s.r.o. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English. Minors onboard must be supervised by a parent or a legal guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or legal guardian is present. HAPPY TOUR Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. Click hereto discover our accessible tours. It is free for guests to attend the performances held on board MSC cruise ships. Budapest, 1113 Hungary Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. Email:info@cruiseway.gr professional dance classes; fitness classes ; pool games; arts & crafts; dance nights; team games; theme parties; board games; karaoke; talent contests; fun nights; quizzes; sports activities (ask the entertainment staff for more details). 34, Cluj-Napoca, 400062 400063, Cluj, Napoca, Romania Phone: +40736679040 J&M Cruise Website: msc.cruiseget.com Fax : +972-4-8510161, Santa F Travel and Tourism (MSC Partner) If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Email: sales@letsgotours.com Malta. Approved by: Senior Assurance Manager. For cruises in the Caribbean, South America and South Africa, as well as MSC Grand Voyages going to Europe and to Australia, the onboard currency is the US Dollar ($).The onboard currency for MSC Virtuosa summer season cruises through October 2023 will be the British Pound (). Information and Booking: contact us | MSC Cruises Good not great. ul. Belgrd rakpart - Nemzetkzi Hajlloms H-1056 Budapest- Hungary Version: 2.0. Do you provide any equipment for parents with young children? DeltaReisen sro. I saw the man on the pool deck later and had to hide. Vasil Levski 35, Sofia Bd Decebal, nr.14, Bucuresti, Romania, Email: rezervari@perfectjourney.ro Likewise Partners LLC in a $7 million deal picked up a Menomonee Falls warehouse and two other buildings leased by MSC . Contact us. Andrassy ut 1 A map of the ship is available in every cabin. With the Browse & Stream package it is possible to use video calls, stream music and videos. Rachel.green@msccruises.co.uk. C/AREQUIPA, 1 - 4 Once registered you will automatically be directed to the activation page. Please note that personal cheques are not accepted. This transaction took place on 4/13/23. 1118 Budapest, Dayka Gbor utca 3. Yes, MSC Voyagers Club membership is open to all ages. http://www.cdc.gov/zika/hc-providers/pregnant-woman.html 19952023, The Independent Traveler, Inc. He bent down and said f*********sus chr*st (stars because I dont want to use the profanity) to my baby. I called today, almost 45 days later and I was again told to wait a couple more days. Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. Which areas of the ship are accessible to passengers with disabilities or reduced mobility? Are there any areas not accessible by minors? Phone: +48 69 72 50 399 De la Republique La Goulette 2060 - Tunis, Tunisie . PERFECT TOUR 2. MSC Cruises Reviews | Read Customer Service Reviews of msccruises.com Emergency services are available round the clock by calling the Medical Emergency number. Phone: +421 902 125205 Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Matre dhtel. I am not asking for anything other than the amount that was taken as an overpayment. Using their cruise card, minors can purchase soft drinks, video games, the Fun Pass, souvenirs, and print and digital photos. The latest complaint We cancelled our cruise on Feb 28, 2020 and still have not received any refund today was resolved on Apr 02, 2023. A previous post gave out three email addresses, but they have either not replied or. City: Bistrita - Street - Calea Moldovei no 18 I have asthma, COPD and type 2 diabetes which affected me with low sugar as I missed lunch. Calea Mosilor - Intrarea General Ipatescu, Nr. Croatia I cant believe MSC would allow people to be blatantly physically assaulted and not do their duty to protect the other passengers. Still no reply !! When he came over to inquire about why we were still at the table my 1 year old baby dropped the acrylic table number. Overview of MSC Cruises complaint handling. The lady in charge of the front desk and one of the representatives, both fine employees, have passed the topic along to the finance and IT departments, but I can see no change or solution whatsoever. We are on a wonderful world cruise right now on the *** Poesia, booking.number ********, and I have no complaints whatsoever about the cruise or any of the people on board. By setting a spending limit on their account you dont have to worry about them overspending. MSC Cruises has built large theatres on all ships to ensure every guests has a comfortable, quality seat. BBB Business Profiles are subject to change at any time. 10557 Athens - Greece - Gyerehajora How can we celebrate my childs birthday while onboard? Is it necessary to make reservations for the theatre? Phone: +361 430 1778 Does somebody have a valid email address for customer service? We had a reply from a lady called Laura Underwood but when we emailed her senior twice we had no reply we have since emailed the ceo I think his name is Giles Hawkes if you Google his email it shows you sorry I'm on my phone and do not have his email to hand sorry . Contact us form on web site is not working for me. Contact MSC or its local offices, including quotes and general support, careers and media enquiries, and vessel notifications. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure. ul. They said ok and I was allowed to leave. Tanzania Shipping Services - Offices, Local Information | MSC 92120 Montrouge - France, MSC Kreuzfahrten GmbH Excluding emergencies, medical services carry a fee and prices are available on board. The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board. Got in line at 1:10, got in room at 4:15 and they closed everything for muster drill ********* Fire rescue had to come and assist another passenger in line as well. Rudolf Reisen Rabat Maroc Do you have a cashless payment system for children on board? What documents are required to go on a cruise? The details of the embarkation process change from ship to ship. Find solutions to common problems, or get help from a support agent. The man saw myself pointing with a staff member who was calling security. SUPER service by friendly, helpful, professional staff. Phone: +3614852700 File a Complaint Complaint Details Note that complaint text that is displayed might not represent all. Powered by Invision Community. Sail Date: May 2023. We have emailed Rachel and it would appear that she has now left the company via auto reply to our email. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MSC Cruises Customer Service. The Medical Centre is staffed by fully-qualified personnel, and benefits from 24/7 specialist paediatric telemedicine support. If possible, they should be carried in hand luggage. 31339 Haifa - Israel Cruise Line Contact Information: Address, Phone Number and Email Emails can easily go unanswered for ages. Phone: + 40316318343 Book now: https://cruisetopic.ro/oferte-de-croaziera/all-in-plus-msc/7 King Street Wharf Sydney NSW 2000. Address: Nador utca 21. UNIQUE MOMENTS Sp. Which kind of activities can I find on board? Children between the ages of 3 to 13 years have a discount up to 30% vs adult price. Phone: +420800770088 NIP: PL1132793914 Website: https://letsgotours.com/cruise-companies-msc-cruises/ Email: rezervari@cruiseget.com Cruise brand name: HAJUTAD Phone: +48 221 611 462 Page 1 of 2. Sydney NSW 2000- Australia. Fax: +371 67331674, MSC Cruises the Netherlands B.V. Embarkation begins at the Check-In time shown on the cruise ticket. 3-5, Et. You can manage your childs onboard account at Reception - Guest Services. Phone: +36 1 429 99 00 15 Noiembrie, 1 Customer Reviews are not used in the calculation of BBB Rating. I've used that email address several times, but for that last cruise the IT department had to fix it. 125 complaints closed in the last 12 months. *** has all the information.This episode is an unwelcome element in an otherwise excellent and once-in-a-lifetime world cruise experience. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation. Regarding eticket ********, i wasnt able to cruise due to covid. Website: https://crusit.bg/kruizni-kompanii/msc-cruises Book now:https://crusit.bg/kruizi.vidove/msc-summer-wave, CENTURY TRAVEL Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary. Website: https://kruizi.bg/promotions/86 Revolucni 1083/10 110 00 Praha My booking number is ********. The man changed his demeanor and the women who were physically assaulted confirmed the assault. 14, H-1015 How can I pay onboard if i didnt collect my cruise card yet? Phone/ Fax: +40 (268) 471 057 Komenskeho 15 46601 Jablonec nad Nisou Czech Republic ul. The following information is required: name, last name and date of birth. The following information is required: name, last name and date of birth. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. Nobody came to ask how people were health wise. Gemaizeh, St. Famille Str. Phone: +420 732 594 810+420 732 594811 Website: https://www.luxusneplavby.sk/lodne-spolocnosti/msc-crociere/ Fax: +94 11 2564587, Jetwing Travels (MSC Partners) 1-3, 1002 RP Tunis Sunbeds are available free of charge for all passengers, although they cannot be reserved. Contact us | MSC Cruises BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 10100 What is the deadline for notifying MSC Cruises of my special needs? 159, Business Garden - Cladirea B, Etajul 8, Sector 6, Bucuresti Romania Parking can be purchased through MSC Cruises in most ports of embarkation. VISTA Address: Andrassy ut 1., H-1061 Budapest - Hungary Link to cruises:https://www.makalius.lt/kruizai/ ul. You can register your children for the Kids Clubs on board or complete the subscription form online before boarding. Office Split When is the best/worst time to use Satellite Internet Access? Email: info@um24.pl How can I let MSC Cruises know about my special needs? Fax:+40 0239692158, Click here (Sweden website, Norway website, Denmark website) for more details, MSC CRUCEROS, S.A.U. Dining room in evening showed staff running around, seemingly, in circles. Dimitrie Bolintineanu nr. 34662 skdar, stanbul Address: VAJNORSK 1308 / 21A83103 BRATISLAVA MSC Babycare (dedicated to babies and toddlers under 3 years old) will temporarily be unavailable on board our ships. 810268 Braila Romania I called of course. Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? 111A Bulgaria blvd. Complaint email address/phone number please - MSC Cruises - Cruise CLUB CROAZIERE Thank you, MSC Customer Service Team. In all cases, passenger details will be handled with absolute discretion, in accordance with our privacy policy. Email: welcome@allcruises.gr DOCX Sustainable Fishing | MSC | Marine Stewardship Council Phone/ Fax: +40 (268) 471 057, Ship Travel International Fax+40 31 403 5079 Email: athexp@athens-express.com Elizabetes iela 63-7, LV-1010 Riga, Latvia . D' ALESSANDRO TRAVEL Yes, MSC Cruises has a wide range of duty free and tax free shops on its fleet. I called March 24th, more than 30 days after I was double charged and the lady told me be patient and it will be there in a couple more days. Fax: +370 5 2430661 Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. Phone + 420 721 024 240 Email: bluesun1954@gmail.com; info@bluesun.gr Email: cruise@premiertours.bg SONRISO TRAVEL IN STYLE Our role in the MSC certification program. Flowchart of MSC Complaints Procedure Document: MSC Complaints Procedure Page 4 of 11 Version: 4.0 Approved by: MSC Executive Committee Date published: 2 October 2020 The electronic version of this document held by the MSC is the latest version. By Email: info@johoho.cz All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. Contact msc and ask directly. BBB Business Profiles generally cover a three-year reporting period. Request cancelation on Dec 2022, they told me that *** take up to 2 billing cycles to receive refund on my credit card, 4 months later they keep me in hold for hours and hanging up on me. Email: info@navihellas.gr Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Email: info@podnalod.com You will only pay the difference between the full costs packages (to preserve the 20% discount advantage). We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. . PO Box: 670 Alexandria - Egypt, MSC Israel Ltd CustomerService@msccruises.co.uk, Also, you get a speedy reply on Twitter - their Twitter name (?) 83, Iroon Politechniou Avenue. No existing res yet, I am trying to book. What medical services are available on board? What is current serving area of MSC Cruises? It was a while back, don't know if she is still there. Book now: https://cruisetopic.hu/akcios-hajoutak/all-in-plus-msc/162 Swimming caps are optional, but flip-flops should be worn around the pool (and can be purchased in the shops on board). Phone: +371 67331675 What about help warming infant milk formulas and baby foods? Phone:+361 445 0680 MSC Cruises is continuously assessing developments in response to the COVID-19 situation and will adapt the health and safety measures as needed. Powered by Invision Community. Phone: +36 144 53618 Option 2 for Customer Service . Phone: (+30) 2103253710 In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only. Polskay str., 20 office 11 65014, Odesa, Ukraine Wschowska 9 60-164 Poznan, Poland Embarkation begins at the Check-In time shown on the cruise ticket. Yes, Babys and Infants aged 2 and younger will be carried free of charge. CRUISE HUB Please check availability when booking. Home Forms customer service If you would like any assistance, just give us a call. Agency Name: Cruise&Holiday SRL Can I undergo dialysis treatment on board? 6, Bucureti - sector 1, 011763 Email MSC Cruises Could MSC Cruises refuse my booking or deny me boarding? E-mail: kontakt@podrozeirejsy.pl - Website: https://www.podrozeirejsy.pl/pl/rejsy-msc-all-inclusive CRUISEGET SRL Habib Bourguiba - Le Colise Tunis - Tunisia MSC Cruise Reviews (2023 UPDATED): Ratings of MSC Cruises A cash advance service is available if a credit card has been registered at the on board account. MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. 159, Business Garden - Cladirea B, Etajul 8, Sector 6 Bucuresti - Romania Guests should provide a copy of a medical certificate confirming their existing pregnancy. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises. Since February 8th, 2023 I have called every week and have been told each time that my refund is processing, to be patient, and to wait another week. Email: info@rivieratour.cz Cad. http://www.msccruises.co.kr/WebForm/cs/faq.aspx. The credit mysteriously disappeared. GRUPA ATLAS TOURS sp. Are the prices on board more expensive than those on land? English website: https://allcruises.gr/en/cruise-line/msc-cruises In a few weeks itll be 60 days waiting for a return of a large amount of money that was taken from my debit account, not even a credit card. I said apply that to my total gratuity charge. 45, Ananda Coomaraswamy Mawatha, Colombo 07 Address: Ukmerges g. 124 Vilnius LT-08100, Lithuania H-1061 Budapest - Hungary Website: www.rivieratour.cz Pregnant guests are not allowed to use any heat treatments within the Thermal Area. 2023 MSC Cruises S.A. All rights reserved. I have been told I can not speak to a manager even when I asked multiple rtimes. New Zealand: 0508 4278 473. Agency name: OTP Travel Ltd. Are there special menus for coeliac passengers or for those with food allergies/intolerances? Agency name: VISTA Utazasi Irodak Kft. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx, MSCExistingReservations@msccruisesusa.com, Click here to reload the page in order to enable certain features. I am also renewing my request for a reversal of those laundry charges. For more detailed information on your cruise ship embarkation process please Click Here. Phone : +972-4-8549046 17 Homer Avenue 1097, Nicosia, Cyprus Website: https://www.um24.pl/rejs/poradnik/armatorzy/armator/2 Email: inspired@inspiredvoyager.com 25B Yakubica Str Lozenec 1164 Sofia - Bulgaria Bocskai str. #1 Posted April 11, 2015 We need to send a complaint letter to MSC and would prefer to send this via email. Ul. Yes, MSC Voyagers Club membership is open to all ages. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. Email is optional. Brocno 17, Steti , 41108, Czech Republic Tensi Holiday Please rotate your device to enjoy a better experience. We cancelled our cruise on Feb 28, 2020 and still have not received any refund today. MSC Voyagers Club is the Loyalty Programme for MSC guests. Where is Satellite Internet Access available on board? The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant. What type of business entity is MSC Cruises? How many pieces of luggage can I take on board? ONEWORLD Travel s.r.o. kat) Phone: +36 1 209 2110/105, Cruiselines Agency Ltd (MSC Partners) office: 1095 Budapest, Soroksri t 48.| Malomudva Email: hellas@topkinisis.com, 83, Iroon Politechniou Avenue. Customer Complaint Process - MSC Industrial Supply Co. Website: https://www.gyerehajora.com/hajoutak/c msc cruises/ Guests who incur medical expenses during their cruise can ask their insurance company for reimbursement once ashore. *Depending on the itineraries and subject to applicable legislation. Zborskho 20, 831 03 Bratislava All on board purchases are made with a personal cruise card so there is no need to carry cash or credit cards. A previous post gave out three email addresses, but they have either not replied or. Ltd Varna, Bulgaria 4 Dubrovnik street, entr. Many thanks AmoMondo for your informative response. Does anyone have the correct email address for MSC complaints department. 2 Bucuresti, 023963 I booked a cruise sailing on May 5, I made the deposit and then was double charged $1,223 on the *** website on February 20th. Get refund / replacement / damages from MSC cruise. Budapest, 1113 Hungary I have reached out to the company multiple times this past week to get my refund only to be told different explanations of why cant be refunded until 30 days, 1-3 ******** cycles, I was also told that there is no one available to speak to me in the billing department. H -1037 Budapest - Hungary +48 22 206 45 00 Obviously when I select my daughters name under the kayak excursion it has all her info including age. 00212 5 20 50 61 61 45, Av. Please be clear about that. All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. All printed material is uncontrolled documentation. Book now: https://www.croaziere.net/croaziere/?lpc=7&d=112,114,113,123,124,102&l=78 Although in fairness it was advertised as a "Family/Fun" ship. 2132 NG Hoofddorp, ADVENTURE & CRUISES - TanieRejsowanie.pl, MSC Cruzeiros Portugal H-1023 Budapest, Komjdi B. u. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ships departure. Calea Plevnei nr. 13, District 1 The latest review This is a familiar story - unfortunately was posted on Apr 16, 2023. is MSC_Cruises_UK. KELIONIU AKADEMIJA It has been 4 months and I would just like to have my refund. Contact Microsoft Support. E-mail: msc@europatour.bg Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. BBB is here to help. Phone: +36203118220 Website: https://www.4utravel.ro/servicii/oferte-actuale Contact details Head Office address Queens House, 55/56 Lincolns Inn Fields London WC2A 3LJ Phone number: 0203 426 3010 Please check with your phone provider if you are unsure about how much a call will cost.