Of course, we will also gladly investigate the areas of concern you raise in your review as it is through constant dialogue with our guests we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel in the future. This is equivalent to 70 million plastic bottles. Free high speed WiFi is available throughout. Refrigerator Double-check the maximum capacity for the room you selected. Rooms cleaned daily which is good. This property has told us theyre making large investments and efforts towards sustainability. A selection of the best dishes from Tenerife is on the menu at this a la carte restaurant. In the evening, you can enjoy the la carte menu. Apart from the general conditions of use, each promotional code has specific conditions. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. 441 feet Yes, guests often enjoy the city view available here. Special mention to Manuel and all reception staff . Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Shame the free drink on arrival / assistance with bags to rooms / vouchers cancelled. At times the wait for drinks orders by the pool would be very long. "We had a very good overnight stay for my husbands birthday and nothing was too much trouble for all". Spa Sensations Iberostar Heritage Grand Mencey, Dear Jolanda, The Papa Negra restaurant is one of our certified restaurants according to the MSC/ASC Chain of Custody Standard. See Travel Aware page - for travel advice from TUI. Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Ensuite bathroom Best Regards, "Excellent with a few nigles after 4 visits", Excellent hotel and staff emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. At the roundabout, take the second exit, continuing on the A4119 through two sets of traffic. Kind regards, If youre looking for an even more special location for your reception, the Iberostar Heritage Grand Mencey is the most refinedhotspot for weddings and get-togethers in Santa Cruz Tenerife. When booking more than 5 rooms, different policies and additional supplements may apply. Certificate of excellence from the online platform TripAdvisor. Available: Choose the perfect menu with guidance from our chef and then select the extra services youve always wanted to have at your dream wedding. Look after the oceans and enjoy a more sustainable vacation with Iberostar and Wave of Change. A lovely heritage hotel that looks and feels classic. Certificate of Excellence from the TripAdvisor website, based on user reviews, that ranks this hotel as one of the best in 2020. At the next roundabout, take the fourth exit onto Heol y Sarn. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. If you prefer outdoor sports, you have access to 2 paddle tennis courts so that you can enjoy both the Tenerife sun and your favourite activity at the same time. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We had a view into town and it was fairly quiet. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. Guests can also relax in the hotels Bar Casino or in the lobby bar. Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife: See 2,694 traveller reviews, 1,708 candid photos, and great deals for Iberostar Heritage Grand Mencey, ranked #1 of 22 hotels in Santa Cruz de Tenerife and rated 4.5 of 5 at Tripadvisor. Own or manage this property? Share. The property reserves the right to pre-authorize credit cards before arrival. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Ranging from pool Day Passes to romantic accommodation packages, you can find a perfect experience and buy it as a gift for any occasion. A lobby and a reception are available to guests. Free WiFi, 388 feet cleaning of the room was always timely and very tidy. Over 267 million reviews from guests after their stay. View a room filled with furniture and a large window, a living room filled with furniture and a large window. Find more information about the property in the questions and answers. Food was lovely (if under seasoned at times). Shopping facilities are available. Which languages are spoken by the staff at Iberostar Heritage Grand Mencey? . Mastercard, Fabulous staff who are a credit to the hotel. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. And finally, Los Laureles is the restaurant located in front of the hotel swimming pool, a perfect place to have lunch and enjoy tasty and refreshing dishes. This property might pay Booking.com a little more to be in this program. It is just 5 minutes drive from the ferry port with regular crossings to the other islands. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. There are 6 ways to get from Iberostar Heritage Grand Mencey, Santa Cruz de Tenerife to Tenerife Airport (TFN) by bus, tram, taxi, car or towncar Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2Rio's travel planner. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The hotel's garden is a wonderful tranquil oasis in the middle of old town Santa Cruz. Just love it!! If you want to request something specific, you can do that after you choose your rate. Copyright 19962023 Booking.com. The staff did the best they could, but unfortunately they did not have the knowledge that should be included in one five star hotel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Located next to a fantastic park the Mencey is large but still personal and friendly. The Half Board option includes breakfast buffet and dinner menu; drinks are not included. We will definitely return! In 2020, we eliminated all single-use plastic at our hotels and substituted them with high-quality reusable or compostable alternatives. Over 267 million reviews from guests after their stay. Beds are very roomy and comfortable. Iberostar Heritage Grand Mencey offers three different types of accommodation so that each guest can choose the one that best suits their preferences: accommodation only, breakfast or half board. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. Most sights are within walking distance and you really are spoilt for choice for restaurants, bars and cafs. The staff were helpful, friendly and attentive. This service may contain translations powered by Google. Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. During your stay you will enjoy the hotels elegant interior design and charming views of the city. We deeply appreciate the help and care we received, Dear Alastair, Iberostar Heritage Grand Mencey offers you an experience fit for a king in the only 5-star hotel in Santa Cruz de Tenerife, just ten minutes' walk from the city centre. Best Regards, Quality Manager Iberostar Heritage Grand Mencey, Fabulous hotel in a great location. It is open for breakfast and dinner. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer. Pool area very nice. The. Opposite a stunning park. Are there opportunities to exercise at Iberostar Heritage Grand Mencey? Try again. When youre in the city, its worth paying a visit to Nuestra Seora de frica market, which is located in the building known locally as La Recova, an example of neo-colonial architecture. If you are passionate about cooking and you would like to discover the secrets of haute cuisine, do not miss the opportunity to take classes at the Cookery Classroom, a space to deepen your culinary knowledge and enjoy new experiences. To get the overall score that you see, we add up all the review scores weve received and divide that total by the number of review scores weve received. A. V druh polovin 16. stolet se . Nature lovers can head to Las Teresitas beach, Benijo beach or Anaga Country Park, which has been declared a Biosphere Reserve. American Express, Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. Iberostar Heritage Grand Mencey Dr. Jos Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain - Excellent location - show map 8.8 Fabulous 2,209 reviews The stay at this hotel made our visit to Santa Cruz special. First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar and we want to thank you for sharing your experience with others. Misin FILOSOFA: See travelhealthpro.org.uk - for current travel health news. Dear Rachel, We would like you to know that we are very grateful to receive such positive feedback like yours from our valued guests. The award rewards the hotel for its service, food and facilities. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Air conditioning By meeting this milestone in Spain, Iberostar has stopped emitting 18,000 tonnes of carbon dioxide every year. If you can't find what you're looking for, you can also send your own questions to the property. Payments made by partners impact the order of prices displayed. The ISO 14001 standard certifies environmental management systems. Free WiFi, Private suite BLACK FRIDAY is here! The Casino Bar is the best choice for a fun night out. if the writer is claiming to be someone else). Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Regards, Quality Manager Iberostar Heritage Grand Mencey. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. After you book, we'll provide details so you can contact the property directly. Madeleine, we hope to have the pleasure of serving you again in the near future and until then, we wish you well. The problem seemed to be from the water and pipes, but surely there is something the hotel could do to better manage it? Which room amenities are available at Iberostar Heritage Grand Mencey? The views from the hotel on the mountains and the city by night are amazing. We have two recommendations: experience the Papa Negra Sprunch, which combines 90 minutes in the SPA Sensations hydrotherapy circuit with an exquisite gourmet brunch.