Etsy will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgements regarding legal issues or claims. ETSY FAQ - SELLER POLICY (Etsy Rules Etsy Seller Fees & Etsy Terms and If youd like an update on your order, please contact the shipping company with your order number or use a tracking number or link. Would the seller have to pay to ship again if the buyer requests it? Third-Party Services. WARRANTIES. However, if a customer simply changes their minds regarding a sale, its unlikely that a refund, exchange, or other special treatment will be offered. Welcome to Etsy. Etsy does provide a set of Etsy shop policies for merchants to use and abide by. This shouldnt take long and only requires a few details to get started. Gift Cards and Promotions. Can You Sell AI Art On Etsy? Here's What You Need to Know - Okuha UK shops legally must also include a Privacy Policy ( I didn't check to see if you have this , but mentioning it in case you dont ) . If youre completely new to Etsy, youll need to set up an account before you do anything else. #Etsy ETSY FAQ - SELLER POLICY (Etsy Rules Etsy Seller Fees & Etsy Terms and Conditions) Samantha Dika 5.04K subscribers Subscribe 208 Share 3.8K views 2 years ago USE LINK For 40 Free. If you use any of our Services, you agree to these Terms, our Privacy Policy, and our Anti-Discrimination Policy. What is Etsy's Purchase Protection for Sellers? - Etsy Help 1. The same applies to items "damaged" in transit. Etsy does not send the FAQ's as part of the legal contract to the buyer, so they are ignored in a dispute, with etsy, or payment provider. This can be because they didnt like the final product, it wasnt what they imagined, or even if they were unsatisfied because they misread (or didnt read) a products description. Tag using precise phrases (e.g. The Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules, and the laws of the United States of America. @LakelandstudioThe only Shop Policies that Etsy will take into consideration in the event of a dispute or case are the Etsy "Boilerplate" Policies. Instead, its possible to provide the general address of Printify (108 West 13th Street, Wilmington, Delaware 19801) instead. This includes any local, state, federal, and international laws that may apply to you. That way you can decide whether you want to continue using the Services. Additionally, Etsy will take a 3.5% transaction fee on top of the sale price. ERRORS > 5. If the order hasnt been sent to production yet, the order can be canceled, as well as edited by yourself in your Printify account. Fees & Payments Policy (Effective from 1st December 2022) Sellers may be charged for using some of Etsy's services. Get to know Etsy's legal terms and policies, Your rights and obligations as an Etsy seller, Terms for Etsy sellers who take advantage of our advertising or marketing services, Requirements for participating in community spaces. Weve got your back when it comes to anything related to print on demand. It really does not matter what you have in FAQs as these are not part of the "Terms and Conditions" of any sale. However, in saying that, in the last 6 years we have not had one parcel not delivered or refused. Fees & Payments Policy - Our House Rules | Etsy After an item is shipped, things have moved beyond our control. Etsy reserves spaces in search results for paid ad campaigns. The ones who don't write to User Services all day with the very same questions that are answered in the FAQs that were written just for them. Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This means , if Etsy gets involved in a customer dispute they usually side with the buyer and straight refund from your account and the buyer gets to keep the item too.help.etsy.com/What-is-Etsy-s-Purchase-Protection-for-Sellers. Make yourself comfortable and have a good time, but please follow our house rules. This is something that you need to do on Etsys side. Those partners may have their own information theyve collected about you. Youll also be prompted to join Etsy Payments, which is the primary way sellers are paid on the site. We appreciate your feedback. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Get them all straight in your inbox with the Printify blog newsletter. For EU sellers, if any dispute arises in connection with the Terms, the parties should first try to resolve the dispute through the complaints procedure published here. How long will it take to secure a refund for a customer that warrants one? Oh, and youll still have to pay any outstanding bills. You understand that you are solely responsible for Your Content. This website uses cookies to ensure you get the best experience on our website. The template is normally the best thing, if you pick the right number of days, as anything else you put in there, which is not legal, invalidates the whole contract , opening you up to loads of refunds, and no seller protection. Etsy shop policies cannot be edited on the Sell on Etsy app. If you dont receive a validation email, check your spam or trash folder before contacting Etsy support. That is a lot to lose from any sale! One of the most important mandatory Etsy seller fees, the listing fee is a flat fee of $0.20 which is applied to each item you list on Etsy. This information is great to forward to customers, so they can update themselves. This type of data sharing may be considered a sale of information under California privacy laws. You can sell AI art on Etsy. Heres a Help article on how to make your account more secure. How To Make The Best Etsy Shop Policies [Free Templates] - Printify What would happen if the scenario I mentioned was a real one? Governing Law. There is no shortage of rude answers when you have a question here. Wix's intuitive platform and beautiful designs make it one of the best choices for any business, regardless of your budget. The Etsy Purchase Protection process only begins after: A buyer reaches out to you about an order through a Help request. All of these policies are a part of our Terms, so be sure to read the ones that are relevant for you. The OP contended "There are many UK businesses who will not refund postage where the fault lays with the customer. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services. But whos eligible to sell on Etsy? If we do so, its important to understand that you dont have a contractual or legal right to continue to use our Services, for example, to sell or buy on our websites or mobile apps. Printify teams do their best to get all tracking information to our merchants as quickly as possible. This is another way to allow you to shorten what could be a lonnnggggg description for every item -- which -- they buyer really does not read. Furthermore, putting some thought into presentation helps a brand become more humane and less of a faceless robotic transaction. Will the buyer have to return the item to receive a refund? That way, we wont infringe any rights you have in Your Content and we can help promote it. Sales tax varies based on locality. For example, you acknowledge and agree Etsy may offer you or Etsy buyers promotions on the Site, from time to time, that may relate to your listings. Content that you post using our Services is your content (so lets refer to it as Your Content). Except as set forth below, you are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services. I would just want to know for sure without reading pages and pages of laws. A bit of creativity here can seriously pay off in garnering attention. Subscribe to our new podcast, Printing Profits the PODcast for anyone looking to maximize their print-on-demand journey. This will allow you to accept a variety of payments, including credit and debit cards, PayPal, gift cards, Apple Pay, Google Pay, and more. All in all, its perfectly normal for people to be a bit skeptical (at least at first) when trying a new store. You can start with a budget of up to $50, then sit back and let Etsys algorithms do the rest. Those partners may have their own information theyve collected about you. Theres no pressure to do everything all at once. Privacy Policy Why would I want a seller to lose money on postage because I messed up? Great, read on! covers you for any losses due to this ruling . There was a problem fetching the translation. Turning off the personalized advertising setting won't stop you from seeing Etsy ads or impact Etsy's own personalization technologies, but it may make the ads you see less relevant or more repetitive. We provide the venue; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so Etsy cannot and does not make any warranties about their quality, safety, authenticity, or their legality. At Business.org, our research is meant to offer general product and service recommendations. To enable personalised advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. They also are an explanation of my process. Once logged in, click Sell on Etsy, then Open Your Etsy Shop when prompted. This is a place for giving an opening statement, detailing your philosophy, and sharing any other information youd like to include. many people may agree with the laws, and many people may not, but they are what they are, https://www.legislation.gov.uk/uksi/2013/3134/contents/made. Learn more about our policy on reselling. Sales tax varies based on locality. you offer refunds? Once youve completed the process, you can manage your shops everyday activity using the Sell on Etsy app. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive. And remember, its not just the content, but the tone of delivery counts, too. By using any of our Services (even just browsing one of our websites), youre agreeing to the Terms. I appreciate this article. These Terms don't create any agency, partnership, joint venture, employment, or franchisee relationship between you and Etsy. Hi there! Youre solely responsible for any activity on your account. I'll say that I notice the same thing, they are invaluable in my shop - I wanted to add another one a few days ago, and I also see that they are unavailable to add another. The cost of entry is relatively low, and its incredibly easy to get started. Use a precise phrase for your listings title.