(This one's taken.) The material and comfort is very worth it. Cause friction of the non leather. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. Never again will we buy from this company. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. Labor is charged at a rate of $124 per hour. Great experience at this store today. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Lots of personal attention and so many options. I would never shop here again, nor would I recommend them. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. A chair with room for two. I was concerned but remembered the 5 year leather protection warranty. Minh, the store manager, was helpful and kind. Can I afford to never work again. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. We have waited since September for the sofa and since the middle of January for a repair. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. With clean lines and timeless details, these mid-century modern looks are here to stay. She said the price is the price .No discounts. They placed the furniture where I directed and were very polite and friendly. I said isnt there anything you could do it is only a month over warranty. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. With styles for every taste, our loveseats are a perfect fit. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. Sales rep. made us sign documents stating that furniture is non-refundable. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." Doug bozich was very helpful and understanding of our situation. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. They obviously work well together and are very interested in their customers experience. We have 2 reclining armchairs that were purchased 8 years ago and find them to be far superior to our recent purchase. Once received I was to call for service. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. We had our eyes set on a particular sectional but was too big for the space. Love to lounge? The sales rep hadn't received my messages. Consent is not a condition of any purchase. This furniture is no good. I bought a leather chair and it's the most comfortable thing in the world. The controller isn`t working. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. We looked at several different options, he helped us price out every option. The chair was expected to arrive at the store in late April/early May. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. It's a chair. Needless to say, I was very happy with my experience at this store. Think about it before you buy at this store. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. Haven't received our chairs yet, but so far we are very satisfied. In 2020 I decided to get a new chair and retire the chair I had been comfortable in for 22 years. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. Upon investigating, I found the wood framing was cracked. Almost all of their cushions were attached, so that is good. Our sleeper sofas are perfect for overnight guests. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. The pros: Shoppers like the customization options and online selection. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. We had a very great experience at this store. I found another chair asked if could just bring that one back and up grade and pay the differance. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! I just want my La Z Boy fixed. Our reclining sofas offernext-level comfort. WE are very disappointed in this product. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. La-Z-Boy Furniture Galleries Outlet Store Locator He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. However recently Kelly went above and beyond the call. Sofas & Loveseats | NFM - Nebraska Furniture Mart He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. cart reminders) from La⁠-⁠Z⁠-⁠Boy at the cell number used when signing up. Our expert designers will guide you through every step. One month after warranty expired. Today we went in looking for furniture. La-⁠Z-⁠Boy Privacy Notice. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Horrible. We went home and thought about what we wanted to do. After five days of multiple calls to try to determine what went wrong with our order without a response from our salesperson, we finally had to return to the store in-person to get answers. My oldest LaZBoy is nineteen years old and still rocking. Also purchased a 5 year leather protection warranty. I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. We bought 2 recliners. A spin on comfort with our 360 swivel chairs. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. Rest easy with chic chairs that double astwin sleepers. Colors, textures, wall decor and sculptural objects make a room more inviting andexciting. I went back to Lazy Boy and tried to trade for the chair I had originally sat in on the showroom floor. The furniture is like no other. We were lucky to catch their 4th of July sale and got a great deal! duo has a lot to love. The only redeeming feature is they do have good recliners. I see lots of negative reviews but our experience was nothing but top rate! After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". Select. I had purchased a "recycled leather" recliner in 2013. Matt was so sweet and patient with us. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. The workmanship was garbage. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Great price for a quality product-we shopped around! I have had many La-Z-Boy recliners over the past 30 years. We are loyal customers of Lazy Boy. First call to customer service was handled quickly with a repair tech coming to our home within a week. I just want to return it all and be refunded. Paid more but has life time warranty on everything. Msg frequency varies. Our expert designers will guide you through every step. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. So, why one star? The 60:40 portfolio is up more than 17%. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. Receptionist states that sales rep. and manager aren't working today and that I'd have to call tomorrow. Three years later the couches look like they should be under a bridge. If you use one of these and buy something, Slumber Search may make a small amount of money. When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. Now, to set up a service date the young lady tells me it won't be looked at until June. Should she have paid for food and utilities? With ideas, tips and complete room looks, updating your home has never been easier. The issue is due to materials and workmanship defects. Yesterday, one day before delivery, I hadn't heard anything and called again. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. Seems tome. Im certainly glad I wasnt holding my breath! We special ordered two LENNON Wall recliners for $5800 total and when we received them they needed 11" clearance from the wall to recline. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Swore I would never go back to Lazy Boy. My 3000 $ chair stopped working 1 month after I received it. Make duoyours today. The brand and their customer service is not worth the extra price. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! It's a chair. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. Select. When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). Cheap product, bad support and the VP's could care less. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. I later returned with my wife who decided to price out a couch as well. 7 months and counting, and still no sofa. I recently purchased two top tier pieces of furniture from lazyboy in Rockville MD. It seemed to fit good sitting up, so what could go wrong. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. For now, I have to deal with him hogging it! They came and replaced them no problem. We needed a recliner, quickly, and I wanted one in grey. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. We were treated as a customer should be when we visited the store. Put it all back together with JB Weld, metal zip ties and hose clamps. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. See how it all works here. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. Chairs have some tolerances and the fact that they don't fit is not our problem". They pretty much told us to stuff it. I was told that they would call me to schedule a time. Go see Patty to find the right furniture for you! Its now 15 weeks and we get delivery date Dec. 23. I now have to drive to the store to talk with a person. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. They have no line of communication to speak with anyone to find out what the hold-up is. We will definitely go back the next time we need furniture. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. Things I asked for were not done and it took far longer then it should have with too much stress. I wouldn't hesitate to return when it's time for a remodel. He never addressed any of the other issues. This is not your grandfathers La-Z-Boy design. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. We had a great experience! Neutral colors transition effortlessly from season to season. Have always owned la z boys. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. Thought Chair Should Be Replaced - Refused. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. No call. Linda brought the order to sign. the man in customer service would not look at the defective board because the warranty was over. Flexsteel vs. La-Z-Boy: Which Furniture Giant Is Better? - Home Of Cozy ;o). This is normal use. La-Z-Boy stock drops after furniture maker reveals multiple supply I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. La-Z-Boy at Johnny Janosik. I am sensitive to bad sales experiences, they make me crazy. So, we have no recourse and are stuck with the furniture. If the chair holds up to the guarantee, we're super happy. A 14-week COVID-related shutdown in Vietnam also "temporarily and dramatically impacted sales and profitability for our casegoods import business, with minimal product available to ship to customers and high freight costs," the company said. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. We are still waiting for the rest to be delivered. $2600 chair that has been broken as much as it has worked. Why is it doing so much better this year? Ask for Joe Mota when you go in, he was outstanding. By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. Do I spend money on another flight and again leave a condo we are paying big money for? Follow her on Twitter @ClaudiaAssisMW. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. Mom was so tired and he made our shopping experience so pleasant. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. please visit your local La-Z-Boy Furniture Galleries store to view our complete assortment.