I feel like after everything we went through I may have ended up as one of "those" customers. Shannon Burrow's Phone Number and Email Last Update. The other reason I am docking a star is because of the 9 boxes this came in. Sports Illustrated's senior fantasy analyst Michael Fabiano is breaking down the matchup . We were in the market to buy a new couch but we worried how to get a high quality couch through our entry way. The instructions were a breeze to follow. With a mid-century and contemporary themed catalog, they have expanded over the years to include beds, shelves, tables, rugs, and more. It's solid and you can't tell that it's not one single piece. I've had it for about a week and the odor has improved. The charger also comes surprisingly in handy. I purchased the Nomad King Sectional in Crushed Gravel (with Walnut legs). I love it. We had previously bought a couch from a store but it wound fit up the stairs of our old house. I love this thing. It was straightforward to put together (I did it myself except lifting into place) and appears to be good construction. I highly recommend for city living/small spaces and a desire for simple aesthetic with comfort. The delivery was so quick and loved having easy to manage boxes for each seat. Ordered using a Black Friday promo. I have recommended this couch to all of our friends. Thank you Burrow! The cushions are a bit stiff, but overall very satisfied with my purchase. It looks great and is high-quality. A few came broken, but I was able to make it work. I would compare it to a couch from some "high end" brands I've seen in stores and online. Luckily I had 3 "Part B" sofas so I was able to switch it for one that screwed in correctly. Can't wait for more Burrow furniture! I love how convertible it is! Most couches have a 5++ weight limit and this one has double that. They have zero desire to make it right or even tolerable. I only wish they had a chaise module or made it possible to turn individual modules aside from the anchor into armchairs as well! Blue color I purchased is dynamite, but sadly thats the best part. No thanks. Also sofas can be sooo expensive from furniture stores. I originally bought a different couch from a different company but had to return it after it did not fit through my apartment door. Thank you Burrow. I love the included Power Cube as an add-on. You can rest assured when purchasing from this company that they will stand behind their product, if a mistake is made they will make amends (and then some!). Her old sofa was on the brim of retirement. First time buying furniture online and got exactly what I was expecting. They refunded me when our couch shipment was delayed and helped me schedule what day was best for the delivery! And she loves hers! At the very least, make it clear in the item description that the ottoman is not connected. Super easy to assemble and convenient enough to even bring up a spiral staircase! They sent a new module, the missing knobs, and a new cushions that matched better with the others. I got the 4-seater Burrow couch and it was the perfect fit! Leather looks and feels great. They were very difficult to break down and take to our recycling area though. The extended warranty is only available to be added on before the items are delivered. Buy the ottoman too! The boxes were very awkward so I took everything out before bringing it upstairs. Easy to assemble..Love the colors and prompt delivery !! Usable condition is determined solely at Burrows judgment. When it comes to Burrow's seating and upholstered furniture, Burrow uses stain and scratch resistant olefin fiber and Baltic Birch frames and three-layer foam cushioning. Super comfortable. Would buy it again. The only reason Im giving it four stars instead of five is because my sofa has a tiny squeak sound when you sit on it. The perfect piece for our bonus room. I like my sofa it's exactly what I need, nice looking and comfortable . there was one piece that didn't fit correctly when I was putting it together, but the customer service literally responded in 3 minutes with the solution. This couch is easy to set up, and the the improved legs and fabric are a great signs a good couch is getting even better. Would've been nice to see the before and after but what really matters is the convenience. Burrow recommended the right mortgage for me and timescale and moved heaven and earth to fix my mortgage with 30 mins to spare before the interest rate rose on the product. I just wish they sold corner sectional pieces or at least an end piece for a footrest. And it looks great. So far, I can't complain! No tools required. For someone who moves far too often, it is amazing to finally have a couch that can come with me! Burrow looked like a decent option with no downside (because of free returns). I mean with our meat hooks and nothing else! I had some initial issues with shipping/parts, but they were quickly fixed by support. This is the way to go. Frees up space in the room while adding more seating. And I love the idea of a modular sofa. i love this couch but would have appreciated a deeper seat, and slightly more padding for cushiness but overall a great couch. Best part is her fur wipes off easily and doesn't really show much! One style, with the ability to modify into several different pieces of furniture. Great look, luxury feel. The modular design saved what would have been a monumental headache during our recent move, and disassebly/reassembly was painless. My cat has attempted to claw at it, but no marks have been left! Assembly was intuitive and easy, even to put together by myself. Even down to the built in USB charger, which I thought at first to be a little silly, is very convenient. Mistakes happen, but how they are addressed really counts and the customer service we received was second to none! My wife had made some inquiries and Burrow invited us to a showroom to actually sit on some of their couches. Need to file a complaint? Color, material, size were as advertised. If there was a con, I would say that I would've appreciated more advance notice on when I was getting the packages. The Burrow was a perfect solution for this AND it is super comfy, cozy, and cute! Beautiful, easy to assemble, and the anchor piece of our living room. j***@waynetrademark.com. Great experience, arrived within a few days of ordering and was very easy to put together. Not a big deal. They were very light and easy to move, you could do it alone, so that as great. It's also comfortable enough to make it easy to binge watch a whole season of arrested development on a rainy Saturday. Ordered a chair and foot stool soon after gettin the loveseat. I would definitely recommend having a second person to set the couch on its feet though. I look at nearly every company to try and find the perfect sofa. That same module also had slightly different parts, it was missing the knobs to fasten the feet on, and it was clear that the fabric was cut from a different cloth than the others. It's a cute sofa and the perfect size that I needed. The walnut finish brings out the quality and beauty of the wood, and the dark finish contrasts well with the light color of my sofa. It's comfortable, stain-resistant and scratch-resistant. Need a love seat was intrigued by burrow concept. The screws in my first shipment came broken and Burrow were very helpful and kind enough to replace them for free. Versatility, stylish,comfortable, portable, breeze to assemble, quick delivery and support response. How BBB Processes Complaints and Reviews. Luckily, throw pillows are easy to come by. But once we received it we found out it is even more amazing than we hoped! By happenstance, I came across burrow.com. The couch came very fast and was incredibly simple to put together. One of the few "podcast ad" products I've ever ordered that truly lived up to expectations. It took us literally 20 minutes to assemble the entire thing and I would say it's significantly better quality than the other Wayfair couch that we just purchased which was significantly more money. This couch lives up to the hype! 2/14/2023 3:06 AM. I received my 4 boxes weeks earlier than expected - no damage and no missing parts. The return process for mattresses must be initiated within 100 days of receipt. are OVER! The Burrow sofa fits in our compact room, but is also surprisingly spacious. Love the couch. Note: Mattress returns are free only if the mattress is in good condition; if the mattress is soiled or otherwise unsalable there is a $100 pick-up fee. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I originally had the original grey high arm sofa and the team at Burrow were really in helpful in letting me swap it out. The cushioning is SUPER COMFY - had a friend crash on the burrow for a week and she loved it! We assessed each team in the AFC to narrow down . The low-arm couch is perfect for our office couch. Dec. 13, 2022. Also I love how burrow provides financing. Love the versatility in styles and now legs. Average salaries for Burrow Customer Service Representative: $38,727. Overall a great purchase. I live in a small apartment and needed a small couch I could move/put together on my own. Can't fit a couch through narrow the narrow doors of your pre-war walk-up? Well guide you through the process. This site may collect, use and disclose personal information. Returns without original packaging or that are not in salable condition will not be refunded. Assembly was super easy and it's made our home so happy! Next, really comfortable and stylish looking. Then I have to start the process over for the "free" throw pillows that are included? I'm short! Looks amazing and is a comfortable, low pile rug. I also really appreciated the customer-side design details: boxes that I could carry upstairs by myself, ease and sensibility of assembly, the little packet of hardware that swings down when you first open the box so you can't miss it! It looks great in our space and the moment we flipped it over our dog claimed it as her own. Colors are true to the pictures. As a single guy with no help, the "worst" of it was moving the afore-counted boxes and disposing of the packaging afterwards; the items assembled easily, appear sturdily built (and carefully crafted), and are comfortable. I would appreciate it if the assembling process could be made simpler. The couch is great quality and so easy to assemble. No regrets!!! This sofa is much more shallow than any sofa I have previously owned. VERY comfortable, easy to put together. The no-tool build method makes me feel good about inevitably having to take it apart and rebuild it next time we move. The assembly was very straightforward and easy. A more complete title should be: Burrow, The Smart Sofa! You already know it checks the boxes for style, size, shipping speed, and ease of transport and setup (all awesome, no tools required, easy instructions, assembled in 20 mins and it feels very solid). Easy to assemble. Comfy, sturdy, and damn good looking. Back needs to be taller and the leg support wider. Our one-year warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modification. Our Nomad sofa looks great in our TV room. Please refer to our Privacy Policy for more information. Clean lines, modern look, simple design make it a widely accessible couch. Absolutely love our burrow sofa! Customers report sturdy materials for the price with their seating offering medium-firm cushioning with competitive durability, especially for the price. Cons: The power cord is not quite long enough to hit our nearest plug, so we linked it to a power strip. It definitely takes 2 people to assemble. Overall, a great purchase. I don't know what to do with these cushions and I don't have anywhere to store them. Defects or damage resulting from the following are not covered by Burrows one-year warranty: Please note that replacements cannot be shipped internationally. I moved into a garden level apartment a while back. It's good to know that if we needed to move it, we could take it apart easily. Photo Resolution Tips; Costco Partnership; Image Download Options; Photo Book Options & Features; Shutterfly App Return Policy; Domestic Shipping Options A half hour later, all set up! For those cases, check out our return eligibility information below. Just right. Buy this couch! I love the sofa! The slim design makes my room feel bigger but still provides more cushion space then previous couches I have owned. We tried to figure out what caused the loud creaking any time you shift on the couch. Looks great, comfortable, and not dreading the next time I move into a new apartment. If on a budget, try a local wholesale sofa place so you can get something that fits your body. Very comfortable, super stylin, and it wasn't a total nightmare to get up three flights of stairs. I have 0 furniture building skills but could have put this together on my own. I've gotten many compliments on it and can't recommend it highly enough! Easy to put together and easily fits 3 of us lounged. Just don't discard the clearly labeled boxes for identification. One thing in the pictures that wasn't clear to me is that the chaise lounge sections do not buckle into the main couch itself, they're really more like ottomans. Thank you for inventing such a great product at an affordable price! This couch is long enough for my 6-foot husband to nap on. And, while being durable and heavy-- still managed to be easy to assemble. The boxes are heavier than I expected but I was able to get them up to my 3rd floor apartment and set up the couch easily. A little bit of inside-the-box thinking. I am strong so I was able to move it with some effort. Why am I still writing a 5 star review then? We are very happy with our couch and so is our cat! When you come home from a long day at work, this is the couch you'd want to come home to! Previously, Jennifer was a Customer Service Ma nager at Mr Real Estate. We needed a sofa for our basement that we could fit through narrow stairs. Of course, defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees. The couch itself is nice and supportive, just the right amount of firmness for me. It may have been easier to assemble just one pice into the corners on either side, then assemble a straight side to the expanded corner. Our entry way clearance is very narrow. i pressed them back down, and i know they're ok to stick out a little, but it doesn't have the satisfying hard click of the base latches. This couch is so comfortable and looks so classy! We would never have been able to fit this couch in our apartment without the modular setup system. I am so thrilled with it! My whole family loves spending time on the sofa together. We found each box relatively easy for two people to carry up a flight of stairs and the clear, simple directions made putting the couch together pretty easy, considering we just made a whole couch. I love the versatility of the look (switching from sleek side to side with buttons), and the fact that I can spill anything on it and it just flows right off. One selling point for me was that the cushions can be flipped. Really impressed with fabric quality, leg construction. I was mostly trying to avoid the horrible sales rep experience in the store by ordering on line but I'm really happy with the products. Burrow is a furniture company that got its start revolutionizing couches and modular seating for less. Customer service promptly shipped a replacement. Thank you Burrow for a great couch and your commitment to taking care of your customers!! Its the next generation of modular, designed for easy, tool-free assembly that can be done in minutes. I did weeks of research and reading reviews and this couch lives up to the hype. Building it took longer than 10 minutes but it was still super easy to do, and I did it alone. I've saved my boxes so that I can easily take it with me the next time I move! We were on a budget, but didn't want to by cheaply made furniture. I'll definitely recommend this company to my fellow new New Yorkers (convenience is KEY in this city). I was nervous to buy a couch online and worried it would be too firm but I LOVE it! The cons: Although the designs available are nice, there are not many options to choose from. The fact that the cushions are reversible and the couches are interchangeable is the icing on the cake. Overall, love it. The burrow couch was slick and easy to put together. I love it! Modern, firm, nice oak legs. Thank you! I'm a 5'1" artist who hasn't been to the gym in two years, but I was able to get all the burrow boxes up a flight of stairs without any trouble. The cat loves it. Hoping one day Ill be able to order a chaise for the couch! What sucked is that I live in a 4th floor walkup, the delivery man didn't schlep the packages up 4 flights, and my wife is pregnant so I had to carry all 5 50lb boxes up the stairs by myself. Again. They offer a receipt-less claims process, 24/7 customer support, product repair or replacement, and protection against electrical power surges. First of all, set up so easy! Failure to comply with Burrows requests for any reason may result in Burrows refusal of return. It is on the firmer side but that is the trade off for the cushions holding their shape. The pros: Nice, modern chairs and ottomans that are thoughtfully designed and easy to assemble. I love everything about this sofa except its smell. Here's a list of social media pages you can try: Facebook page Twitter page YouTube page Instagram page LinkedIn Page You may find additional ways to contact on their website. We bought two three-seaters, a we couldn't be happier. Clean lines, low profile, well crafted, very comfortable seating that is firm, but not overly firm. only issue i had is the latches on the back rest seem to have popped up on their own by mistake. It's better than I ever expected. PS. It is a little stiff which lessens the comfort. We had a easy time setting it up and have been enjoying it comfortably during many break out meetings at the office. Was a little disappointed by some strings hanging off the cushions when first putting together, but overall, a comfortable and quality product. I looked extensively before settling on Burrow for it's quality, style, and ease of assembly. Hello! It is easy to assemble and parts are well constructed.Unfortunately for me I don't feel comfortable seating or reclining. It even passed my 6' + son's inspection. It was delivered so quickly, was super easy to put together, is so comfortable, and we really could not be happier. Love it. They replied within 24 hours and replaced the cushion and the arm! Moved to a new apartment and needed a 3-seat sofa. It isn't the worst thing to have to deal with, but it is definitely an annoyance and I think we will try our best to rig up a fix on our own. While customers love the free shipping and most have good things to say about the ease and speed of shipping, there have been one-off cases where shoppers reported delivery taking up to a month. We knew that if we wanted to make a meaningful difference, it wouldnt be as simple as putting a couch in a box and selling it online. The separate boxes and the pieces that snap together were perfect for this situation. He even urinated on it but it came out very easy with distilled water and a tiny bit of bleach (these are burrows instructions on how to spot clean). Great couch to bum and relax. Type of Entity: Limited Liability Company (LLC) It fit together quickly and easily. What I should have considered before purchasing was the seat depth. Easy assembly. The couch is comfortable and adorable and was super easy to put together. We did have a problem with some of the stitching on one of the cushions and an arm so we sent pics to customer service. It looks like trash and feels like trash. It arrived super fast in 4 big boxes. Wow is it comfy. Will recommend Burrow to any and everyone! It was easy to bring up the stairs and we had it put together in 20 mins. We were hesitant bc of the light colored fabric, but it's so easily cleaned. We are loving our new Burrow couch so far! At the time of purchase, I had sofa-shopping fatigue and was so excited when I learned about Burrow, that I failed to check the dimensions other than the overall length. There's no reason to worry about kids jumping on the bed causing strain, as these slats are made to stand strong. It's very attractive. shop now. Love the concept of the couch and the flexibility of being able to move the couch in the future. These enduring staples stay fresh without feeling too trendy. I was happy to have a buddy because the pieces can be unwieldy and I had to kick close some of the industrial latches. Comfortable and sturdy. Super Easy Comfy Cool and Extra Styledocious, Movers broke my couch, Burrow saved the day. Customer Service Advisor Aug 2020 - Mar 20221 year 8 months Bradford, England, United Kingdom Logistics Coordinator Company Coaches Jan 1996 - Jun 202024 years 6 months West Yorkshire, England,. Was easy to assemble and customer service is Great! The only downside is that I am slightly regretting buying a light color, but my dogs will but the stain resistance to the test.