If a common carrier damages your product, contact them immediately to file a claim. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Disney Minnie Mouse Red Bow Hardside 21" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On, Siamod Signorini Leather Laptop Briefcase, Travelpro Maxlite Air Carry-On Hardside Spinner. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. Application of warranty Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only. Collections covered: select styles in Travel Accessories 4.0. To set a new combination, simply refer to the instruction card included in the product. Please contact your local service center. Visit our Service Site. What does authorized mean? If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. Send your items to us for repair, we'll mail them back! The SWISSBRAND LUGGAGE collection is our most emblematic product line. Thule. CIN: L51100DL1989PLC034797, https://www.swissmilitaryindia.com/support/. Swissgear.ca is proud to stand by the quality craftsmanship of the Backpacks, Business Cases, Travel Accessories, Belts and Wallets that we sell. This warranty is also void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not caused by defects in materials or workmanship. Call our Customer Service representative at. 1 38 results SWISSGEAR Travel Dopp Kit - Black SWISSGEAR 117 $24.99 When purchased online Norwalk Luggage Offers the Following Repair Services: If the original parts for your bag are no longer being manufactured, send us an email with a picture of the part in need of replacement and we can tell you if it's something that we can modify a different part in order to make your bag functional again. If we deem that the case is non-repairable, we will replace it with the same or an equivalent valued model, free of charge. Years 2 to 11: Victorinox Quality Warranty ProgramFrom the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program. It looks like they really want a picture of that receipt. Should a defect or damage appear under normal use, we will repair yourproduct or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. If your product is "beyond repair", we will suggest alternative options. No Sales Tax except Florida! Victorinox guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. This excludes damage caused by misuse or accident. Best Luggage Brands: Delsey vs Samsonite vs Travelpro vs Swiss Gear vs FATHERS DAY GIFT GUIDE 2023. While repairs will be made professionally, we cannot guarantee the original appearance to be preserved.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Victorinox NA | Service And Repair swiss army luggage Target / Luggage / swiss army luggage (613) How are you shopping today? Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. Damages caused by mishandling, Accident/neglect, Misuse, Abuse, Malicious destruction. You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. Please proceed in Address Line 2. Warranty repairs must be carried out at an approved Victorinox service center. The company respectfully reserves the right to determine whether or not the problem is covered by Swiss Militarys warranty. Proof of purchase from an authorized seller is required and shipping costs to our repair center are the responsibility of the owner. It means if you want your suitcase repaired under the manufacturer's warranty we are the only repair center you are allowed to bring it to. For a complete list of authorized repair centers, please visit www.swissarmy.com. What do I need to bring with me as proof of warranty. There are many different factors, age of the case, type of damage and every manufacturer is different. SwissGear Luggage - 2022 Brand Review and Rating - CJ - Clever Journey Scan this QR code to download the app now. Your Victorinox Travel Gear purchase is backed by that samecommitment to excellence and performance. We service handbags, garments, shoes, jackets, any leather item. Victorinox guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original Swissgear.ca sales receipt, which serves as proof of purchase to validate your warranty. It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. JavaScript seems to be disabled in your browser. Reddit, Inc. 2023. This warranty excludes every condition and warranty liability that isnt expressly set out herein. After 11 years What is covered under the warranty? - SWISSGEAR Help Center However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. You must have JavaScript enabled in your browser to utilize the functionality of this website. Actual delivery time depends on the carrier & shipping distance and may vary. Damages such as zip bursts, cracks, dents and heavy scratches to any of the components/surface. Small & Large Duffel Bags - SwissGear Save on SWISSGEAR travel luggage, laptop & Travel Backpacks and more. If this card seems to have been misplaced, please click the icon below that most closely . Swissgear 7638 23" Getaway XL Everything Duffel Bag - Dark Gray $129.99 Damage caused from misuse, improper use or accident, Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc, Improper use using item as a screwdriver, can or bottle opener, etc, Accident dropping knife on the floor or hitting against other hard surfaces, Rust and discolouration stemming from inadequate after care. Luggage Repair, wheels, pull up handles, locks and more This includes manufacturing defects, normal wear and tear, airline handling and transit damage. This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape. All returns must be sent to Swissgear.ca postage or freight prepaid. All items will be shipped only to a valid address with zip codes/pin codes. If company feels that repair is not possible, a replacement can be given. Years 2 to 11: Victorinox Quality Warranty Program Please contact your local service center. Backpacks. This has all of the key features you would want in a luggage set. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. click here to fill out the online warranty form. It means if you want your suitcase repaired under the manufacturer's warranty we are the only repair center you are allowed to bring it to. Warranty Policy - SWISS MILITARY CONSUMER GOODS LIMITED $149.99. Service | Victorinox (USA) Best Luggage Brands for 2023 | TIME Stamped Global 2-year Limited Warranty Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for ten years from the original date of purchase. I also never said that I didn't want to go forward with the claim. Introducing Wenger - SwissGear The Quality Warranty Program covers: How do you become authorized? Northern America. If the bag is deemed eligible for a warranty claim by Customer Support, arrangements will be made immediately to have it repaired. Damages caused by mishandling and abuse in transit. 1+10 Years Warranty. swiss military consumer goods limited Regd. For warranty information, please contact Konus directly at 305-884-7618 or visit www.konususa.com. 2 W 32nd St. Suite 401 (4th Floor)New York, NY 10001. Should you experience functional damage of any kind during yourfirst five years of ownership even if caused by an airline, taxi, train or cruiseship we will repair or replace your product as deemed appropriate. Any repairs made will restore the intended functionality. Original Penguin - Keeper 2-piece Hardside Spinner Luggage Set. New Bellroy leather iPhone Flip Case Wallet. Obviously, this is unacceptable, considering the fact that the bag is within warranty. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion,with the same or an equivalent model, free of charge. Warranty duration. Victorinox Swiss Army Warranty Information - Villageluggage.com **Reminder:** Please use the search function before making a request. Brics and Hartmann you must have a sales receipt showing the item is less than 5 years old. All luggage repairs may be dropped off or shipped to the following location: Norwalk Luggage Co. 53 Wall Street Norwalk, CT 06850, Please include a letter describing the problem, day time phone #, email and return address, If you are looking for additonal luggage repair parts visit our ebay page: Luggage Repair Parts, ATLANTIC BOYT BRIGGS & RILEY DELSEY HARTMANN RICARDO OF BEVERLY HILLS SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. Copyright 2023 SWISSGEAR.ca. TM. Victorinox guarantees that it's products meet the highest standards in all areas and quality is never compromised. Posted onAugust 23, 2022by Your Victorinox Travel Gear purchase is Brigs and Riley warranty has offered one of the best lifetime warranty ever. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used. In case of unavailability of the same product due to stock out / discontinuation, similar product can be offered, else Credit voucher equivalent to the purchase price of the product from our website itself will be offered to facilitate the purchase of any product of choice. We do have a suggestion, if you do not want to go forward with the claim. SWISSGEAR Warranty and Repair Product Information Note that the electronic device/function integrated in your travel product is not covered by this warranty. Over time, Wenger has evolved its product range to include backpacks, business cases, and padfolios. Powder coating, gold plating, wood finish on locks, frames, channels, and all other metallic surfaces. Founded as a knife company in 1893 near Delmont Switzerland, Wenger has become world-famous as the maker of the original "Swiss Army Knife". Please inspect your product immediately after handling by anyone other than the customer. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Militarys warranty and the applicability of the warranty. You can Google "luggage repair" in your area to find a local Shoe or Luggage Repair Facility for them to do the repair (s). For further product repairs please locate your nearest Service Center. We are not an Authorized Warranty Repair Center for the following companies, but can, in most cases repair the following brands: Samsonite, American Tourister, Eagle Creek, Swiss Gear, Pathfinder(no longer in business), Lark, Louis . Damage caused bycommon carriers is not covered during years six and beyond. Years 2 to 11: Victorinox Quality Warranty Program You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes damage caused by misuse or accident. Swiss Military - Buy from Latest collection of Bags, Backpacks, Luggage Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only. During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program. The best thing to do is to bring it in so one of the owners can evaluate it for you. TM. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. The only "negative" is that the 20 spinner does not expand, but you may not need it to. Norwalk Luggage Offers the Following Repair Services: .
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