You can select products from our ranges without obligation and collect them in a shopping basket by clicking the "Add to Bag" button. Once you have completed the online checkout process you will not be able to make any changes to your order, so please make sure that everything is correct before clicking the Pay Now button. underwear or swimwear if the hygiene seal is not intact or any labels have been broken. Our global community forever inspires us. We do not accept hand delivery of returns to our distributioncenter for security reasons. Were inspired by you and want to inspire you, to feel confident every day. They will become your responsibility from the time we deliver them to the carrier. In such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions. Returns MUST be postmarked within that time frame. Once your order has been dispatched you will receive an email with your tracking number. Took 60 days for them to process a return and claim that the item . The item still does not fit. Signature dresses, responsible denim and relaxed staples are what we do best, so expect compliments. One item arrived and absolutely no communication about the dress I ordered weeks ago. All provisions in these Terms of Sale, which by their nature are intended to survive expiration or termination shall survive any expiration or termination of this agreement. Exclusive to the US, through a partnership with Gelmart, French Connection intimates are elegant, timeless and feminine and are the perfect pieces to make any woman feel confident. FREE UK DELIVERY OVER 60* + FREE RETURNS. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. French connection- oxford.Nearly 70 on Wellington boots. . Our frames reflect the effortlessly chic aesthetic of our apparel collection, applying simple colour combinations and understated branding to a variety of elegant designs. When you use a credit/debit card, you confirm that the card being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it and that all information you provide to us in connection with your use of such credit/debit card are complete, accurate and valid. These Terms of Sale supersede all previous agreements and understandings between us. FRENCH CONNECTION - 18410 Jamaica Ave, Hollis, NY - Yelp French Connection 1 review Unclaimed Accessories, Women's Clothing May Bliss Wedding & Gift OshKosh B'gosh Frequently Asked Questions about French Connection How is French Connection rated? Items purchased from other stores, or websites selling French Connection products (such as Bloomingdales, Nordstrom, Macys and Lord & Taylor) should be returned to the seller you purchased the item from. Contemporary Internet Exclusive. Please use the returns label supplied in your package and include your dispatch note marked with the items you are returning. Well guide you through the process. I dont know how to resolve this, as there is no way to contact them and they have not attempted to contact me - but in the meantime they still have $79.99 of my money, as well as the returned item. 12.04.23 Thank you for your order number. (*). All items are inspected on return. Sarah Jane offered to help me. The arbitrator will take reasonable steps to protect your customer account information and other confidential information if requested to do so by you or us. Email us customercare@frenchconnection.com.au Monday to Sunday from 9am to 5pm* *Melbourne time, excluding public holidays. Ridiculous to have to escalate this to regulators or do a Section 75, but I will do as a point of principle.9/3 3pm: Thanks for the reply below but this is still not resolved. For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items back for us to process a refund. We also ensure all reviews are published without moderation. GOVERNING LAW; DISPUTES; CLASS ACTION WAIVER. Our brand story, it begins with you, our community. Sent photos, emails of faulty insoles that came out after first use. We reserve the right, in our reasonable discretion, to refuse to refund any product that does not meet the above requirements. If you are not entirely happy with your purchase, you have28days from the date of your purchase, to return your item to us for a refund. No receipt was included with my order parcel so had to use the website to find a way to return items. The item shipped on 6/3/2021. Information provided by various external sources. I expected better from this company. If you want to return your order, youre in the right place. Therefore, French Connection suggests overseas customers to select shipping providers that utilize traceable services. I aimlessly wandered in looking for inspiration for a wedding in two weeks, saw a few nice things but was definitely directionless. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. Some Website promotions may not be available to customers in particular jurisdictions. Returns | French Connection US | Read 161-180 Reviews out of 216. Sure enough, I never received my order nor any further communication. Hello Mrs Cochrane, Thank you for your review. Proficiency in both verbal and written French and English skills You agree to accept responsibility for all purchases and other activities that occur under your name and/or account. If you are not completely happy with any item and wish to return it to us for an exchange or refund, please refer to our Returns and Refunds Policy. Please note:Selected products are strictly eligible for US delivery only and cannot be delivered internationally due to duty and customs relations. Drawing packaging inspiration from French Connection Home, our range brings effortless and timeless style to any bathroom. Bought a jacket through French Connection, wore a handful of times and it fell apart. French Connection Dresses For Women | Dillard's Will never buy from them again. I shipped this over three weeks ago and it looks like its been crumpled up in their storage area since then. We will not accept merchandise that, in our reasonable discretion, has been altered or damaged by you or a third party for which we are not responsible. We will endeavour to meet our normal delivery timeframe however during popular sales and promotions we may experience delays. This is a mistake and we can look at compensation you for a faulty product. Customers residing outside of the United States are responsible for all costs associated with any returns. Words defined in the Terms & Conditions, shall have the same meaning in these Terms of Use. We deliver to addresses within the USA on a DDP (delivered duty paid) basis. Customers are required to acknowledge that they have read, understand and agree All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Honestly having had problems recently with terrible customer care (M&S) I honestly belief in giving praise where it is due & Leah you were brilliant. We will take reasonable care to despatch your order to the carrier or shipping company in accordance with the estimated delivery times set out on in the Delivery sectionof ourHelp Pages. We are French Connection UK. From this, Beattie suggested the brand use FCUK, standing for French Connection United Kingdom. Head to our Returns Portal(*) and select Royal Mail as your return option, take your package to your nearest Post Office and send to ourreturns by post address. Unfortunately, our processes do not allow us to make any changes to the delivery address after the order has been placed, so please do check carefully before completing the online checkout. Please see the How to Order section of our Help Pages for more details. All overseas customers should send returns to the address below: We do not currently offer free returns to overseas customers. Still waiting for a response so will have to go through the whole process again. Returns & Refunds Policy | French Connection US You can choose from the following options but we strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us. Upon receipt of your returned product, we will make a determination, in our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you. Alternatively you can write to us at French Connection Website, 184-10 Jamaica Avenue Hollis, New York 11423. DW. Designed by us, styled by you. If you have any questions concerning delivery of your order, please contact ourCustomer Servicesdepartment within 60 days of the date on which your order should have been delivered and we will do our best to help. 07/30/2021 Complaint Type: Delivery Issues Status: Unanswered I ordered clothing items from French Connection online (********************************/) on July 23, 2021. This includes bedding - a collection which comes in specialised prints, woven fabrics and embroidered techniques, making it the perfect finishing touch to a bedroom. Regards, FC, Ordered items which were reduced in price shortly after delivery. Our automatic confirmation of receipt email is not our acceptance of your order. I am extremely upset because it calls my integrity into question. We shall have no liability of any kind if a product or service that has been ordered is unavailable. Duty & Customs:Customer orders delivered outside of the United States may incur import duty and local sales taxes. We are sorry to hear that the items were reduced before they were delivered. Footwear should be tried on carpeted floors to protect the soles, must not be worn outside and should be returned with the original dust bag and the original box (if any). It goes against our guidelines to offer incentives for reviews. View All Results. With respect to the shipment of products and services sold through the Website, risk of loss passes to you upon our delivery of the items to the carrier. Categories Blog Log in For businesses. Contracts for the supply of goods formed through our Website or as a result of visits made by you are governed by these Terms of Sale. Such offers exclude orders placed for Gift Cards and Homeware items and are conditional upon: If your order is not eligible for free returns, you will need to cover the return postage costs unless the item is faulty or defective (see Faulty for further details). We do not accept hand delivery of returns to our distribution centre for security reasons. Home Brands French Connection French Connection 206 items French Connection Whisper Ruffle Minidress $148.00 ( 97) French Connection Inu Satin Halter Top $58.00 ( 4) French Connection Appelonga Anglaise One-Shoulder Midi Dress $148.00 ( 3) French Connection Whisper Frill Hem Dress $76.80 - $128.00 (Up to 40% off select items) $128.00 ( 6) We offer eco-conscious pieces and accessible, quality products that stand the test of time, giving you confidence to look and feel your best every day. Shop for womenswear, menswear & homeware online at French Connection now. Contact Us | French Connection US Complaints for French Connection Group Inc. Regards, FC12.04.23 Thank you for your order number. Anyone can write a Trustpilot review. Our orders are subject to additional security checks to reduce fraud and to ensure we are doing our part in keeping our customer's information safe. When your return is collected from the locker, a label will be applied for you by the courier.PLEASE NOTE:all items from the same order should be returned in one parcel.Maximum parcel size: 41cm x 38cm x 64cm. Our lines are open Monday - Friday 9am - 8pm, Saturday 10am - 6pm and Sunday 10am - 4pm on 0333 400 3285. We cannot be held responsible if that delivery address is incorrect or incomplete. It is your responsibility to check these Terms of Sale periodically for changes. A big thank you to Sarah Jane in the Tunbridge Wells branch. Please note: We do not currently offer free returns on homeware or Items bought in our retail stores. Our registered office is First Floor, Centro One, 39 Plender Street, London NW1 0DT. 0333 400 3285 if calling from within the UK or 0333 400 3284 for Retail customer service queriesLines are open:Monday - Friday: 9am to 8pmSaturday: 10am to 6pmSunday: 10am to 4pmThank you for your support and patience. Please note, we only offer one free return label per order. French Connection watches are as stylish as they are sophisticated. I received an email confirmation indicating that they were processing my order. Our hosiery features moisture and sweat wicking properties as well as cushioned support and seamless stitching for a super-soft finish. We are not responsible for any charges or other amounts applied by your card issuer, bank or other payment method provider as a result of our processing of your payment. my Order # is ******. We strongly recommend that you obtain and retain tracking details of the posted return as we do not accept responsibility for items that fail to arrive with us. So that we can get this resolved swiftly for you, please could you provide us with your order number so we can get in touch? Any freight damage must be reported by you to the carrier or shipping company immediately after receipt of a shipment. You will closely . French Connection offers a premium luggage collection produced with Travellers Club Luggage, at an attainable price point, whilst the FCUK collection attracts a younger and more urban customer. Based on your location, we recommend visiting our store for the best experience. Our soft furnishings also encompass pillows, rugs, bathmats, towels, table accessories as well as window and shower curtains. Order number is ******. 100 useful French phone expression | Talk in French We are not responsible in the event that returned packages are lost, stolen, or mishandled. We are French Connection UK. If any provision of these Terms of Sale is held invalided, void or unenforceable by a court or regulator, that term will be severable and rendered ineffective and will not affect the validity and enforceability of the remaining terms of this agreement. French Connection is not responsible for any costs associated with duties and customs. PRODUCT INFORMATION, PRICES AND DELIVERY COSTS. French Connection Reviews | Read Customer Service Reviews of www Two of them did not fit me well so I sent them back according to the policy, unworn. PLACING AN ORDER In order to purchase products or services from our Website, you must be a consumer, over the age of 18 and the age of majority in your jurisdiction of residence, and be able to lawfully enter into a binding contract. We do not offer price adjustments. Note that complaint text that is displayed might not represent all complaints filed with BBB. merchandise conveniently, via email customers receive a return label along Kind regards, French Connection. Better Business Bureau:At this time, my complaint, ID ******** regarding French Connection Group Inc. has been resolved. We do not accept hand delivery of returns to our distribution centre for security reasons. In this role, you will spend a portion of your time helping with various elements of eCommerce operations while also delivering great customer care. We would like to look into this further for you can you contact us on 0333 400 3285 with your order number. Search Catalog Type your search here. And an automatic reply on email saying that email was down. You can pay for products on our Website using any one of the following methods: debit card, credit card, Paypal, Pay with Klarna, Google Pay, Apple Pay or any other methods clearly indicated on our Website from time to time. Someone in Customer Services said they would send me a returns label - but this hasn't happened. Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. Using the inspiration of opposites attract to accentuate passion and romance, this fragrance duo is a modern update to our toiletries offering. Any arbitration hearing that you attend will be held at a place chosen by the American Arbitration Association in the same city as the U.S. District Court closest to your then current residential address, or at some other place to which you and French Connection agree in writing, and the arbitrator shall apply New York law consistent with the Federal Arbitration Act. There is no way to contact their customer service and I have already paid over $150 for the item I purchased. Exclusively for the American market, we produce a range of soft furnishings, in partnership with Creative Home Ideas. Enquiries about a web order:orders@frenchconnection.comStore enquiries:customerservice@frenchconnection.com, Enquiries about a rental order: customersupport@zoarental.com, Customer Service Hours:Monday to Friday 9am to 8pmSaturday 10am to 6pmSunday 10am to 4pmIf you have a general enquiry which does not relate to a web or store order, please contact our General Enquiries:enquiries@frenchconnection.com. Simply enter your order number and all required data to identify you in the fields provided, select your preferred return option, submit your request and post your package back to us using the option selected. You can contact us by email on frenchconnection@frenchconnection.com, or you can call us on 1-866-932-3285. Today, we design contemporary clothing, accessories and homeware everything you need in one destination. Delivery address changes can be made via Australia Post as long as the order is still in transit. How All unwanted items should be sent back to us in their original condition. Clean, minimalist design that is sensitive to each unique location; enhancing and complementing the product offering. If we discover that a product's correct price is less than the advertised price, we will charge you the lower amount. ML. French Connection Reviews | Read Customer Service Reviews of www Clearly, it was never dispatched. Customers residing outside of the USA will be responsible for all costs, including export and import costs associated with returning items to us. However, unless otherwise stated on the Website, delivery times are estimates and are not guaranteed. I purchased a dress on French Connection Group *** website, and applied the 40% off the Summer promotion code "********" . Please return all homeware purchased from the website, to ourreturns by post address. I don't know what else to do? We are sorry to hear your order has not arrived. We are not responsible in the event that returned packages are lost, stolen, or mishandled. All unwanted items must be returned to a French Connection retail store*with valid proof of purchase, and in an unused and fully resalable condition. Talk directly to one of our team by using our live chat. piercedjewelry if the hygiene seal is not intact or any labels have been broken. Unfortunately, we are unable to facilitate exchanges online at this current time. Customers residing outside of the United States are responsible for all costs associated with any returns. If you think something might be wrong with your item please see Faulty Items below. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. *Excludes homeware, FREE UK DELIVERY OVER 60* + FREE RETURNS *Excludes homeware, (*) and select Royal Mail as your return option, Online orders whichyou are not completely happy with may be returned toone of our retail stores* for a full refund, exchange or credit note, providing theitem is returned to us with, Outlets and department store concessions will accept a return within, The following items may not be returned for refund, unless faulty: e. items with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with. Were on a mission to produce mindful, eco-conscious products and covetable pieces. BBB is here to help. If you have already paid, we will refund you in full. It is proof that the company cares about its client base. Online orders whichyou are not completely happy with may be returned toone of our retail stores* for a full refund, exchange or credit note, providing theitem is returned to us with28 daysof purchase. I have not received a reply. In the meantime, the last 4 emails that I sent to their customer service address have been returned due to their server not accepting emails. Each Dispatch Confirmation email will constitute a separate contract between us in relation to the products which are the subject of that Dispatch Confirmation. Two different members of customer service answered throughout the day. Please note that all shipments are at your own risk, and that we are not responsible for delays or issues arising solely from the carrier or shipping company. Phoned French Connection am. e-Commerce Customer Service Associate - French Connection Staffing LLC I ordered five items from this company. All returns made from UK addresses on orders paid for in GBP can be returned FREE of charge within 28 days of the date of your order. Regards, FC. We work hard to offer accessible, quality products that stand the test of time and make a statement. 2 reviews of French Connection "I quite like this store. Rather than return and reorder I called and they agreed to refund the difference - better for both of us. I emailed a query on July 29, 2021 through their website. If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. French Connection Reviews | Read Customer Service Reviews of www Had to raise an issue with French Connection customer & they went over & above the call of duty to ensure I was happy which has made me want to review them. Unfortunately we are unable to accept Zippay and Afterpay purchases in store. Kind regards, French Connection. Hello Julia, Thank you for you review. Everything from digital screens in London tube stations to branded rickshaws, we aim to make an impact wherever you see the brand. Saturday: 10 am - 6 pm. At this time, I have been contacted directly by French Connection Group Inc.regarding complaint ID ********, however my complaint has NOT been resolved because: The item was returned to me - almost 60 days after I sent the item back to them. why the returned merchandise cannot be accepted, it is company policy to When trying on clothing, please be careful not to damage any buttons or zips, or leave any make-up, deodorant, anti-perspirant or perfume marks/scents. Visual merchandising is integral to all store layouts, creating a display that draws our customers attention, without overpowering the product. You're currently viewing our UK store. 5 stars for customer service from her, I will be back. We engage our followers socially, with a fresh and bold approach. with a link to the companys return policy. I've emailed the company several times no one has acknowledged or returned any emails. French Connection has collected 13 reviews with an average score of 3.69. Bought the most beautiful little bag, mid blue with pewter chain. Now I own an item of clothing that will have to be tailored or donated. Fashion retail chain for men and women. Returns - Return your clothes - French Connection UK If you believe your item is faulty, defective or not as described and wish to exercise your legal right to reject it, you will need to post the item back to us, or (if it is not suitable for posting) allow us to collect it from you so that it can be assessed by our returns team.
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