This return policy does not apply to our business resellers. We ship worldwide. Check out Hebeos' Instagram pictures and videos at https://www.instagram.com/hebeos_officia, Connect with Hebeos via Facebook at https://www.facebook.com/HebeosOfficial/, You can follow Hebeos on Twitter at https://twitter.com/hebeos_official, You can watch videos, like, share & subscribe to Hebeos on YouTube at https://www.youtube.com/c/Hebeos, You can check out Hebeos' Instagram pictures and videos at https://www.instagram.com/hebeos_official. Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences. We reserve the right not to accept the returns without prior approval from our Customer Service. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Handmade and crafted to perfection, our effortlessly beautiful wedding gowns - featuring our signature flattering silhouettes - are designed for comfort, luxury and movement. This return policy does not apply to our business resellers. The color display will be based on Apple devices. All they offered was $20 and to keep the dress. What if you're not happy with your dress? THEY ARE TRUE! Address: Haiguang Building, No.33 Shuixian Road, Siming District, Xiamen (not return address). - My body measurements don't fit a specific size! - spaghetti straps or remove the train. 11 Answers HEBEOS S. [Hebeos Rep] on 12/28/17 A: Hi, please see our return policy on this page. If you add this time to the shipping time, you'll have an idea of when to expect your item. No worries! I received confirmation email that my order was placed I paid. The good news is that after placing your order, there is still time for you to change your mind. We use the highest industry standards to secure our website and the payment process. Hebeos is in the UK and no way to contact them other than email. $22.00, Market Price: $21.99, Market Price: No. 3. many under $120 - in a variety of styles, colors, and sizes through plus size 26. Is it possible to order swatch for the dress https://www.hebeos.co.uk/sheath-column-ruched-v-neck-sleeveless-sweep-brush-train-dresses-oe16033. 1. $157.00, Regular Price: View our sophisticated, yet fun, selection of unforgettable evening wear. As the dress either regular size or customer size is made to order from scratch, if you return them, we can hardly find another customer to sell this dress.). Dress arrived 2 days after prom and they refuse to issue a refund. Would totally recommend just make sure you take your measurements. You can also click this link to track your order. If you're ordering a dress for a special moment such as prom or a wedding order from within the United States. Is it possible to order swatch for the dress https://www.hebeos.co.uk/sheath-column-ruched-v-neck-sleeveless-sweep-brush-train-dresses-oe16033. +. Hebeos Reviews {May 2023} - Hebeos (Legit Or Another Scam?) - My Nile Story I truly could not have asked for anything more. All the return item(s) will go through inspections. Step 2: Add your favorite product to the shopping cart by clicking "Add to Cart" button on each product page. It is so heavy that it is unwearable. Get $20 Rewards with 3 steps from Hebeos: 1.Please upload photos that you are wearing the dress by order. Can't find what you're looking for? asked by Alyssa B. on 3/24/18 20 Answers HEBEOS S. [Hebeos Rep] on 3/25/18 Hi Alyssa, it is a legit site. We offer Worry-Free Returns for standard sizes within 14 days. However, it is important to note that our dresses are made to order. $36.24, Market Price: You must have JavaScript enabled in your browser to utilize the functionality of this website. +. You can also update or delete a product or clear all products at any time on the "Shopping Cart" page. Please feel free to contact us and we are willing to give you some professional suggestions. Shop our large collection of dresses to find homecoming dresses, prom dresses, party dresses, and casual dresses perfect for any special event as well as everyday wear. We will process the refund when we confirm that the product has the problems you mentioned. You must have JavaScript enabled in your browser to utilize the functionality of this website. Sale Price: 1. $189.00, Market Price: Please note that you need to contact us to initiate the returning process. JavaScript seems to be disabled in your browser. We are so sorry but we do not have real stores in your place and we just do online business. To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special +. It is possible to check the estimated shipping cost at the Checkout page. I initiated a return within 7days according to their policy and was asked to send pictures. However, camera resolution and computer monitors Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Does Hebeos accept in-store returns? Waist: Measure around natural waistline. dresses shopping just got easier. Why is it taking so long? You can choose to chat 3. Plan your wedding wherever and whenever you want on the WeddingWire App. We do not offer an exchange service for any products at this time. For details, please refer to our cancellation policy below. It is possible to check the estimated shipping cost at the Checkout page. $169.00, Regular Price: Where can I redeem my Hebeos voucher or discount code? $19.99, Market Price: Should you choose this option, please remember to request a receipt from your tailor. - Imagine black Astro Turf! 40+ Colors to Choose return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your You can calculate a delivery estimate by taking the processing time and adding the shipping time. Hebeos ranks 1st among Wedding Dresses sites. As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. you can send your correct shipping address to [emailprotected] Our representatives will correct your shipping address and send you a confirmation email as soon as Please include an explanation and photographs stating the reason for your return. What is Hebeos' returns and exchanges policy? Knoji Contact Us at Hebeos They had a beautiful dress online and require your exact measurements. 1. - Once your order has been shipped, it can no longer be canceled. Hebeos Reviews | Read Customer Service Reviews of hebeos.uk | 2 of 17 We ship worldwide. Payment We will insist on continuous improvement of the manufacturing process to minimize color differences. Which payment options are available for Hebeos? The shipping fee will depend on the weight of the order. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. +. $155.00, Market Price: Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL). you can send your correct shipping address to [emailprotected] Our representatives will correct your shipping address and send you a confirmation email as soon as If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. You can choose to chat Don't buy from them. Perfect Size for You We have 15+ sizes and custom size so everyone can find her perfect dress. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. You can submit a complaint following the steps, our team will take care of it within one working day, please check your account regularly to get the latest update, you will be notified by E-mail at the same time. 2. I had the same issue - they don't return your money - $171 ripoff. $29.00, Sale Price: I recommend to my friends. $44.00, Market Price: They try to cheaply remake dresses from pictures that they post on their site and the dresses look nothing like the picture. They just told me that I will only be returned my shipping charges nothing for my dress and it has not even been shipped yet. How can I make sure all of my dresses are the same color? Please note that only one Gift Card can be redeemed in connection with any given order and cannot be "stacked" or combined with other Gift Cards for that same order. $38.00, Market Price: With the best prices you've ever seen! Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. US$ 3 for Swatch Ordering Spend just US$ 3 for swatch if you are unsure which color you like the most. $224.00, Sale Price: Because of the material manufacturing process, the color of each batch of material will have a little difference. We have implemented strict quality control measures to ensure that all products meet our high standards before being shipped to our customers. You only receive one reply in the morning hours when most Americans are sleeping. Perfect dress. Hebeos is a perfect online store which is the best choice for your special occasion to realize your queen dream. For details, please refer to our cancellation policy below. Don't buy from them. If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Their return policy says within 7 days but never clearly states a full refund or not. Does Hebeos require a receipt to make a return? Online Are your sizes accurate or does it run small or larger? Copyright 2010-2023 Hebeos.com $320.00, Sale Price: What methods of payment do you accept? Hello. $38.99, Sale Price: Hebeos Style Gallery - Overview, News & Competitors - ZoomInfo In addition, we have friendly service representatives ready to help you. Instastyled Reviews - 93 Reviews of Instastyled.com | Sitejabber I am so satisfied with this dress!! +. All they offered was $20 and to keep the dress. 2 reviews GB 16 Mar 2023 I wouldn't even give it a 1 star I wouldn't even give it a 1 star. you want to order more than 100 dresses. - All After Sales inquiries are handled thoroughly. We strive to provide you excellent customer service, and we will do as much as we can to enhance your shopping experience. shopping online, you can also enjoy more competitive prices. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make Ive been trying for 4 weeks with no luck. Hebeos.com is an e-retailer providing a vast selection of remarkable fashion and decor inspired by our community, and delivered with uncommonly awesom See more 83,537 people like this 85,162 people follow this http://www.hebeos.com/ Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Yes, Hebeos accepts all major credit and debit cards which include, but are not exclusive to, Visa and MasterCard. Item is the size you ordered but does not fit. Hebeos Review: wedding dress - ComplaintsBoard.com +, Please send your request and correct email address to [emailprotected], or you can choose to chat now or email us. We suggest you order Color Swatches to view colors in person. ? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hebeos Customer Service. Please keep the tracking number safe. $4.00, Market Price: Slight color aberration may not mean that the dress is defective or mis-shipped. How can I make sure all of my dresses are the same color? 3. Hebeos Reviews - 13,758 Reviews of Hebeos.com | Sitejabber $99.00, Sale Price: We have great wholesale rates and your trips to our tailor workshops. Our return policy is one of the best in the industry. Please keep the tracking number safe. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make - Does Hebeos offer international shipping? The settings of your computer screen may alter the color of the pictures shown on the site. 1. Imagine black Astro Turf! Sale Price: been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. $22.99, Market Price: $169.00, Sale Price: Because of the material manufacturing process, the color of each batch of material will have a little difference. I bought one at Davids bridal today but found my dream dress online at Hebeos. - Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price. Instructions column when placing the order. HONEST HEBEOS DRESS REVIEW: IS IT LEGIT? What is Hebeos's Facebook? $130.00, Sale Price: $146.00, Regular Price: If you add this time to the shipping time, you'll have an idea of when to expect your item. At Hebeos, we're proud to outfit your entire wedding party with stylish and affordable bridesmaid dresses! What is Hebeos' returns and exchanges policy? payment service may levy a small transaction charge. Picking out your cute little flower girl's dress, shoes, and hair accessories is almost more fun than getting your wedding gown. https://www.hebeos.com/return-policy.html, They will not even give a address to return items back to. All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Or please click Contact Us to proceed. I cannot get it zipped up all the way. 3. While I paid over $250 for a dress that came balled up in a bag and had snags all in the bodice of the dress. Please note that only one Gift Card can be redeemed in connection with any given order and cannot be "stacked" or combined with other Gift Cards for that same order. You can choose to chat They tried to pay me off by offering 10% refund. You can cancel it by contacting Hebeos service team by email service@hebeos.com and service@hebeos.co.uk. Then you can manage personal information, change password and view all your orders. Please note that you need to contact us to initiate the returning process. We support credit cards, debit cards, bank tansfer and western union to pay. Hello. From the detailed order page, you can easily review order details, track order progress. $260.00, Special Price: 1,340 Reviews of Hebeos.com - ResellerRatings.com Hebeos: Reviews, Complaints, Customer Claims | ComplaintsBoard 1.Add the desired item and quantity to your cart You can pay for your purchase with all major credit and debit cards, or place an order with pre-payment and contact Hebeos support for an available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram. Return Policy at Hebeos You must have JavaScript enabled in your browser to utilize the functionality of this website. Hebeos boasts both unique aesthetic taste and professional manufacture and Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. $300.00, Sale Price: Your option is to look for a local tailoring service at your own cost. 2. 1. My Orders The quality of the dresses offered by Hebeos is exceptional, with a focus on attention to detail and materials used. $128.00, Sale Price: JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website. Will my item be exactly the same color as what is shown on your website? Sale Price: 2. The brand uses high-quality fabrics and materials, ensuring that their dresses are comfortable, durable, and long-lasting. $35.99, Market Price: Is it true to size? I would like to know the return policy of the dress - Sitejabber You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like". order tracking - Hebeos Canada your permission, we will help reset the password for you. Hebeos reviews first appeared on Complaints Board on Sep 27, 2017. So far, we were unable to find any phone number associated with Hebeos. The dress looks nothing like the advertised picture and they wont tell me where they are based absolute fraud hungry disgusting behaviour. I think theyll just give you store credit. 2. Please don't hesitate to. Does Hebeos offer a money-back guarantee? I do not recommend hebeos to anyone. 1. Please don't hesitate to. Your bank or We are industry-leaders who care about our customers, always striving for 100% satisfaction. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.These policies are applicable to (USA) country. 1 review GB An hour ago stay away ! Whether you choose a standard size or custom measurements, our tailors craft each dress to order. To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special 1. Please Sign into My Account and click My Orders. For questions regarding Order Status and other after-sales support, log in My Orders and click on the order you need help with. +. The "sequin gown" I ordered did not have one single sequin on it. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. Online 1. The shipping fee will depend on the weight of the order. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc. If it doesn't work, please Contact Us, with We strive to provide you excellent customer service, and we will do as much as we can to enhance your shopping . What is the best way to choose my size? Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). $25.00, Sale Price: Hebeos Store - Home - Facebook Instructions column when placing the order. In addition, we have friendly service representatives ready to help you. $50.00, Sale Price: possible. you can send your correct shipping address to [emailprotected] Our representatives will correct your shipping address and send you a confirmation email as soon as I ordered a dress on April 5,2022 and on the app it said it would be here by 21st but I haven't received any emails about shipping. 1. 3. If you wish to $550.00, Special Price: I found this WeddingWire discussion thread that has some people's experiences with Hebeos returns! We will send you an email once your order has been shipped. 2. Confirm your shipping details and payment method, click Place Order. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. You must have JavaScript enabled in your browser to utilize the functionality of this website. $8.82, Market Price: 1. My Account https://www.hebeos.com/review/product/like/. can mean the color may vary slightly between the photos and the actual fabric. 2. Please keep the tracking number safe. Wedding dresses will need 15-20 days.The earliest arrival date is June 25 ,2022 if order placed TODAY. - The shipping fee will depend on the weight of the order. Original shipping fee & return shipping fee will not be refunded. 3. We will send you an email once your order has been shipped. $300.00, Special Price: Returns - Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Hello I am trying to track my order and it states I have not ordered anything from you. On Reseller Ratings, the brand was awarded a 3.8/5-star score among 951 ratings. No contact number. JavaScript seems to be disabled in your browser. You can check your Hebeos order status at https://www.hebeos.co.uk/sales/guest/form/. I didnt even have a receipt in the rolled up ball in the bag! Submit a complaint and get your issue resolved. with your return. I sent pictures and they responded that they see no problems and hope I will keep the dress. The dress is made from what appears to be outdoor carpet material. +. 2. In this case, we offer limited alterations reimbursement. Get answers from the Hebeos staff and other customers. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. $195.00, Market Price: You can calculate a delivery estimate by taking the processing time and adding the shipping time. It would more than the cost the price of the dress to fix all of these things and I want a full refund and return this dress to you. your permission, we will help reset the password for you. +. 1. The Help Center provides answers to most common questions. I had the same issue - they don't return your money - $171 ripoff. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. Custom sizes are final sale. Please be informed that after placing your order, there is still time to change your mind. Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences. 2. And you will get a $20 Rewards via Paypal within 1-7 working days. The "sequin gown" I ordered did not have one single sequin on it. Our size chart is independent. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Once the refund has Return Policy We offer Worry-Free Returns for standard sizes within 14 days. About Hebeos I was a little scared to order my dress on line but I honestly loved it! Can I change the delivery address after the order on Hebeos was placed. 3. now or email us. We have great wholesale rates and your trips to our tailor workshops. Do not use these addresses for returns. Hebeos track order? Knoji - We ordered my daughter's prom dress and were told it would arrive by march 21st. Hello I am trying to track my order and it states I have not ordered anything from you. 3. Please keep the tracking number safe. To place your order:
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