If approved for a refund, the amount will be debited from us on the same business day and will be credited to the customers account within 3-5 business days (different bank institutions may vary). If you have any questions, feel free to contact us at xyz. Gobi Cashmere Reviews | Read Customer Service Reviews of www Items not eligible for return will be shipped back to the customer at the customers cost. Once product has been exchanged it follows the same delivery process of asmentioned above, The payment amount will reflect the price stated at the time of purchase on our website, The prices quoted are final prices, that is, they include the respectively sales tax, Order delivery process will start once payment has been fully accepted. Very disappointed. With kind regards GOBI Cashmere. Many customers seem to think so, but we did find a few critics who feel their quality has lacked in recent years. An order confirmation email will be sent after the customer makes the order, which includes an invoice and Returns due to damaged or incorrect items are acceptation. Open media 4 in modal Open media 5 in modal 1 / of 6. But SO complicated to return. All online returns are subject to a return fee of USD $12. In case of a (partial) return of a Buy 1, Get 1 Free order, the retail value of the BOGO will be automatically deducted with half the value from the actual paid product if the returning order contains only one product of BOGO. Dear AnnaThank you for the review, we apologize for the inconvenience. If the goods If your payment was made with gift cards and a credit card, we will refund the gift card you entered first We are working closely on your case and you will be contacted again.We sincerely ask for your understanding and patience. I was a bit concerned on reading some of the customer service reviews but I have to report my first experience with purchasing from Gobi Cashmere was perfect. If you would like to exchange one or more products, you can do so within 14 working days by indicating in the return portal what you would like in exchange. At the end of GOBIs promotions, coupon, gift, bundle, sales offers, any following offers may hold the I ordered gloves on 12 Feb 2023 and paid. Shop Gobi Cashmere Store Online | Latest & Trending Items | Lyst In case of a lost parcel, Gobi Cashmere will conduct an investigation process to DHL. Returns that didnt follow our official return process will take longer to be processed and refunded, Returns exceeding our return policy of 14 days will ONLY be entitled for exchange or for a store credit. Over the last two years I replaced all my knitwear and outerwear with Cashmere. Gobi Cashmere Reviews | Read Customer Service Reviews of www With kind regards GOBI Cashmere. Before shipping. This e-mail will include order tracking number, our return policy and further instruction to follow for the return process (return portal and return label), Under the normal circumstances, products will be packed and handed over to our logistics partner within 2 working days, The actual delivery time of the parcel varies between 1-14 working days within Europe and deliveries to non EU countries can take up to 21 working days depending on the destination, Please understand that Gobi Cashmere Europe GmbH dont do last mile delivery ourselves but has partnership with delivery companies and therefore in some cases our partners due to unforeseen circumstances may take a bit longer than expected, In rare cases, due to the German customs laws international orders that are above 1,000 may be delivered in multiple packages at different times, Returns are eligible up to 14 days, the return eligibility date will start once the customer receives the delivery, In order to speed up the return and refund process, please follow our official return process as returns that didnt follow our official return process will take longer to be processed and refunded, Only during the holiday season, Gobi Cashmere's return policy will be extended, Products must be returned undamaged in its original condition and packaging, Not accepted returns will be sent back to the customer and the delivery cost will be. working days. We offer free returns within Germany and the UK. I have no other options now. Dear SantaThanks for sharing your review with us. What for? Our whole team works very hard to keep our customers happy. This far not received refund or the product. High end pricing, but zero service. Received refund 28.12.22 and advised not all items available but could reorder the ones that were with 20% off. Its crafted with a lightweight twill weave and comes in a wide range of different colors. Not accepted returns will be sent back to the customer and the delivery cost will be. Is this company really legit? Widest selection of New Season & Sale only at Lyst.com. This Gobi Cashmere review has everything you need to spend your money with confidence while adding something unique to your closet. further instruction to follow for the return process (return portal and return label). RELATED: What is Cashmere and Is it Sustainable? Perfect for every season, it is both soft and lightweight. A fine supplier, and my wife has now ordered a pink crew neck, which is en route to us. ORDER GOBI-13249. Please refer to the description and size chart of each product. If a customer wishes to return an order that included a free gift, please be sure to include the gift with your return or your refund will be adjusted to deduct the retail value of the gift. Shipping cost in is 9,00 within other European countries if your order amount is less than 150,00. Women's Cashmere Hooded Midi Dress Black - Gobi Cashmere In case of a (partial) return of a BOGO order, the retail value of the BOGO will be automatically deducted with half the value from the actual paid product if the returning order contains only one product of BOGO. Rarely is a companys customer service perfect in every way, but Gobi does a pretty good job in most cases. I bought multiple sweaters from Gobi when I visited Mongolia 4 years ago, I still have them and love them. Return items online and generate return label easily. Returns. Great cashmere should be comfortable responsibly made, humane and in your budgetand at GOBI Cashmere weve proven that it can since 1981. I have asked the company to sort this more than 8 weeks ago and I am still waiting for them to ship the buttons (they said the fastest shipping from Mongolia is 6 weeks long) which is ridiculous as they can send items quicker than that.Worst customer service I've ever experienced when buying a 'luxury' item. I hopeless to intend to buy some the long coats more than $1000.00 but after 3 items from cashmere I just received. In case of a return of the complete order, the shipping cost (if charged) will be refunded as well. To accomplish this, we partner with the Mongolian herders who have been living on the vast steppes for thousands of years, creating a unique tradition of Mongolian nomads that thrives to this day. Nevertheless, would recommend and order again. A truly excellent company providing the finest quality cashmere clothing backed by fast delivery. GOBI Cashmere Europe GmbH, Genshagener Str. Returns Center Find Your Order You will find the order number (e.g. I have purchased 4 Gobi blankets & 1 pair of socks. 54 items on sale from $77. That said, Gobi certainly doesn't lack experience in the fashion industry and has been able to stand the test of time thanks to its high-quality materials alongside its huge product catalog and sustainable and traceable practices. Return Portal: https://gobicashmere.shipping-portal.com/rp/, Put in your Postal code for the delivery and the order number, Choose which product(s) you want to return and the reason for the return, Choose whether you want to exchange a product or for a money refund, Print out the Label and bring your return to the drop of Point, Chosen delivery service delivers return to our logistics center, Products are inspected, either approved or disapproved for return, If approved, product will be exchanged and re-shipped within 14 working days, If approved, refund will be made within 3 workings days to our financial intermediary (bank) and they will refund the money which will take on average 3 working days. Cashmere is one of the worlds finest and most luxurious natural fibres, and since 1981 GOBI has been world-leading in the production of 100% pure cashmere. Returns Center - GOBI MONGOLIAN CASHMERE USA CORP Once the returned product is inspected and accepted, the full refund will be issued in the form of the original payment method the customer has used to proceed with the purchase within 14 business days. Returning an order that included a free gift? We offer For health and hygiene reasons, we cannot exchange or accept the return of facemasks and knickers unless they are defective. Amazing experience with customer service. It also boasts a snug yet comfortable grip so that it wont shake loose throughout the day. When I buy a skirt, I dont assume it will rip when I wear it. If you are not satisfied with your purchase, you can initiate a return using our online return portal by clickinghere. Cashmere is one of the worlds finest and most luxurious natural fibres, and since 1981 GOBI has been world-leading in the production of 100% pure cashmere. All our orders are fulfilled and shipped within 2 working days from the warehouse of our 3PL partner, Alt 27, Halle 4. a differing sales concept. In addition, each can have a varying duration date with FREE Shipping is available within Germany OR if your total order amount is over 150,00 and if your delivery is within Europe. Gobi Cashmere Reviews | Read Customer Service Reviews of www We have our returns portal, which customers can use directly.Please read our return policy to find more about our return process.We sincerely ask for your understanding.With kind regards GOBI Cashmere. Shipping and Return Policy - Gobi Cashmere USA Free Shipping & Returns available. Products must be returned undamaged in their original condition and packaging (including tag). Our address is: GOBI Cashmere USA 15605 Broadway Center Street Gardena CA 90248, USAThank you very much for your kind understanding.Sincerely, GOBI Cashmere USA Online Sales team, Ordered two cardigans. Lightning fast delivery and beautiful pullover.Ordered two days ago and today the package arrived. Gobi Cashmere Review | Men's Navy 100% Cashmere Turtleneck - Misiu Academy Find out how we combat fake reviews. On 23 Feb I wrote to Gobi I want my refund as there was no progress and sent them signed declaration form. For this reason, we ask you not to choose a DPD parcel shop when selecting the parcel service in the return portal. Of course, some reviews show that the company isnt always perfect, but these issues arent necessarily a red flag. Items arrived quickly and perfectly packed, sizing spot on. Our Customer Service is working very closely on your raised issue and will contact you as soon as possible. However, if you send the item back to us to the below address, we would be happy to offer you an exchange or a store credit. My only complain is the style, a bit outdated which is why i usually buy 'timeless' simple pieces, oh and no more gloves, the cashmere on the fingers never lasted longer than 2 seasons! Good quality, fast shipping, affordable, made in Mongolia, I always order here! Free Shipping & Returns available. US Updated Dec 22, 2022 They ruin Christmas shopping! We are checking your case, you will be contacted back.We sincerely ask for your understanding and patience. Return Eligibility . The measurements are only approximate and may differ slightly from reality. An excellent cashmere quality for an affordable price. Products must be returned undamaged in its original condition and packaging (includes tag). I purchased 4 products and 2 were defective, TERRIBLE PRODUCTS AND SERVICE!SHOP at NAADAM! For all international orders, GOBI cashmere is unable to provide return labels, however, if customers send the item back to our following address, we can process the exchange, refund or the store credit requests accordingly. The return fee will be deducted from the amount of your refund. Please visit/click our return portal (link below). Only during the holiday season, Gobi Cashmere's return policy will be extended from 14 days to 21 days from the day of product delivery. Shop Women's Gobi Cashmere Scarves and mufflers. Return Process Visit our return portal (link below) Put in your order number and the email address you've used Select which product(s) you want to return and the reason for the return Select whether you want to exchange a product or for a money refund Great cashmere should be comfortable responsibly made, humane and in your budgetand at GOBI Cashmere weve proven that it can since 1981. Your experience here may vary, but they dont make it necessarily easy to get in touch with them as you have to kind of dig for their support page. Items received between November 1st and December 23rd may be returned until January 15th of the following year, subject to order eligibility and the rest of this Return Policy. Save my name, email, and website in this browser for the next time I comment. Please note that you are responsible for returned items until they are delivered to us. We did find that some customers felt neglected with some inquiries, while others experienced top-notch service. Please Thank you. Regarding the sizing:Check the description and the size guide of the respective product. The 1st order was in January 2022 and the last was in February 2023.Regarding your return, you haven't returned the gift and the gift amount was deducted from the refund.- In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gift is not reached.We've forwarded your complaint regarding your return to our logistic partner, and we are waiting for the reply.You will be contacted once we have a reply.Regarding the return label:We are unable to provide return labels for orders outside of Germany and the UK since the 1st of February 2023; the customer is to be responsible for the product until it reaches us and the shipment fee. Another unisex design that offers three different colorways, its a stylish choice for winter outfits. contact our customer service team. You DID ASK ME, WHAT TYPE OF SOCKS DO YOU WANT. Rather, pilling is a consequence of strong friction and an indication of natural fibres.Cashmere is a very fine and luxurious fibre. Here are 8 tips for writing great reviews. International Returns I contacted GOBI in the beginning of December and was told they would investigate and ship a replacement to me in 7 days. I suspect many of the 5 star reviews are fake. Purchased a cropped bralette and shirt with a back slit. I will talk to other people about buying clothe online. Retouren-Center - GOBI Cashmere DE Women's Gobi Cashmere Sweaters and pullovers from $99 | Lyst Not accepted returns will be sent back to the customer and the customer will cover the delivery cost. Unforgettable impression :( this lost time and misleading false answers add a lot to overall unpleasant impression. Returns are eligible for up to 14 days; the return eligibility date will start once the customer receives the delivery. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Simply put, Gobi Cashmere is owned by the Gobi Corporation, a leading cashmere manufacturer in Mongolia. In rare cases, due to the German customs laws international orders that are above 1,000 may be delivered In your case the refund will be issued, but we are waiting for the approval of our management.You will be notified once the refund is issued.We thank you for your understanding and patience.SincerelyGOBI Cashmere. Until the delivery to our warehouse, the parcel remains under the customers responsibility. Dear CynthiaThank you for the review. Returns initiated later than the given time are only eligible for a store credit, however, the return shipping fee is to be paid by the customer. The customer can receive the free gift by making a purchase via the gift card. The order came on time and the package was reasonable and good. are returned worn or used (does not apply to trying on), a refund is not possible. Return Policy | Gobi Mongolian Cashmere $279 $195.30 (30% off). Items purchased during the holidays are subject to a different return timeline; see Holiday Returns below. Dear MashaThank you for your review, and we are very sorry for the inconvenience.Please contact our customer service support-1@gobicashmere.com, so that we can help you further.With kind regards GOBI Cashmere. Please note: the removal of tags will be taken as evidence of a product's use by you; the product cannot be returned in these circumstances and not accepted returns will . 2 reviews GB Jan 14, 2023 Suberb high quality products I was a bit concerned on reading some of the customer service reviews but I have to report my first experience with purchasing from Gobi Cashmere was perfect. delivered. Gobi Cashmere Review: Here's What We Think | ClothedUp Well everything on their site is always deeply discounted so pretty much you'll never be able to return for a refund. Any company who won't accept returns doesn't believe in their products! High end pricing, but zero service. We also ensure all reviews are published without moderation. Return Portal:https://us.gobicashmere.com/a/returns, Returns are eligible within 14 days, the return eligibility date will start once the customer receives the delivery, In order to speed up the return and refund process, please follow our official return process. Return Policy - site free return within the EU, UK and Switzerland. Die Bestellnummer (z.B. Once returned product is inspected and accepted, the full refund will be issued in the form of the original payment method customer has used to proceed the purchase. Unfortunately, we do not offer an exchange, you can simply return the item and place a new order with us. SincerelyGOBI Cashmere, Beautiful cashmere & designs. They reply saying they will refund "as soon as possible". additional item with your return, or your refund will be adjusted to deduct the retail value of the gift. I am trying to return a sweater purchased last week. The quality and the price, especially during sale period, is great. If the gift/bundle/BOGO is not returned, the retail value of the gift item may be deducted from the return amount. They have STOLEN my money. Returns are eligible if initiated and posted at any local postal office after 14 days of the customers receipt of the original order. Limited Time Offer - Luxury Gift Box with All Orders. Products must be returned undamaged in their original condition and packaging (including tag). ?What is going onAre they playing for excuses not to refund my money.I said previously I paid for Royal Mail Tracking & Insurance.Royal Mail find this behaviour and request most unusual and are most perplexed also ! These fees shall be handled by the customers and please note that the company has no authority over the .I went up a size ( thought they were a Chinese company whiich come up small ) but jumper was too big so returned it. Dear AnneThank you for your review, and we are very sorry for the inconvenience. The quoted final prices will not include the VAT or GST. Never arrived. In some countries outside the EU, customs charges must be paid by the customer before shipment is Gobi Cashmere is a Mongolian cashmere manufacturer that has been around since 1981. Now I promise by myself I never buy online. This also allows them to focus on ethical manufacturing practices, sustainability, and quality since theyre headquartered there as well. The company is based in Mongolia, which can make shipping times a little tricky for different parts of the world. Dear Tammy,Thank you for the review.We would like to inform you that we have informed you about the return on April 7th and April 10th without any response from your side.As our policy states that "If the customer does not contact our customer support about the damaged item within 10 days after the delivery, we will count the damaged item as non-refundable. {' '}. Its offered in sizes extra small through 2XL, and the design is pretty stretchy with a knit ribbed waistband and a simple drawstring. Shipping cost is 12,00 within other European countries OR if your total order amount is over 150,00 we provide FREE Shipping regardless of location within Europe. I cannot access returns form to include in the package with the sweater. Dear CatherineThanks for sharing your review with us. The day before yesterday, I received it, my size between Xsmall and small, but I ordered Ssize. Get help and learn more about GOBI Cashmere FR return shipping, exchange and refund policy. So, another unpleasant surprise Actually, this is 2,5 stars for the items, but a real minus for customer service support, 0 stars would be right To put in extra time for writing, to ger some response, slow answers, and then no added present anyway. Never had to return anything. Let's find out in this Review of a Turtleneck by Gobi Cashmere Mongolia! why? Really, not a respectable company. If your product develops a fault within 14 days of having received your order, please contact. ?Is this a Bona Fide company?Who are the Directors?I am now being told to ring the Deutsche Post office (whose automated replies in German naturally) and request them to redeliver my returned parcel a few streets down to company ? Download and print the return label from your email or the return portal ( Germany ) . This beanie is made with a rib knit and a level of comfort that only cashmere can offer. Below is a concise look at how the company operates as a whole. Absolutely not worth the hassle of claiming money back though credit card company. GOBI has no authority to ship the item/additional BOGO and bundle item, which was not on the final placed order.Please read our gift policy.We thank you for your understanding. Make sure all items to be returned are in original condition and packaging (including the label).
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