left: -36px; And it was awesome! Claiming your title as an IT support everyday hero has never been easier. .section-cta__title.section__title { Overall: Overall a great product at a competitive price. ago VP of Product Hey, Tal, Atera's CPO here We are seriously considering a public roadmap. Q: What pricing for training is available for Atera. You can schedule tickets to open ahead of time, for example for recurring maintenance reminders or updates. Tailor them to your unique needs, so you can receive emails about failures or other concerns in lightning fast time, and long before they even turn into issues. A test ticket this morning worked fine. A deep-dive into Atera's ticketing system to grow your business Click Admin from the left-hand panel, then click Ticket Automation Rules. . We can't wait to see you engage here and make the most of the Atera platform. Pros: - Simple and easy installation left: 0; Real Time Monitoring and Alerts RMM | Atera Pros: I've used a few other RMM's and Atera does everything from one easy to use dashboard! 'Start counter' : 'Stop counter' | translate}}, {{activeTicket.isStopped ? Atera offers training included with purchase. This is due to maintenance being performed by Cloudflare (. Determine the alerts you get about your end-users devices with the threshold profile, so youre only alerted when you need to be. } Yes, Atera has a mobile app for Android, iPhone, and iPad. Scan this QR code to download the app now. These cookies will be stored in your browser only with your consent. Shared scripts library helps a ton. } Easy copy/paste process takes less than 5 minutes. } Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Atera vs Jira Service Management (Jira Service Desk) Viewers also got a chance to see the Atera ticketing system in action, alongside some tips and tricks. With SIGNL4 we have reinvented mobile alerting and alert management for operations teams in IT, IoT, Industry 4.0 and other areas where swift response to critical events matters. Try Atera for free! Report. email notification for a new ticket : r/atera - Reddit New comments cannot be posted and votes cannot be cast. There are a number of ways that customers and technicians can open tickets, from manually clicking new ticket from anywhere inside Atera, to automatically generating a ticket from an alert. Clean interface, most things are easy to find. The Ticket Automation Rules, page displays. font-size: 1.25rem; Atera does precisely what we need it to do and it does it well! It is easy to use and intuitive. That's exactly the issue, and when you reply to a ticket via email the system creates a new ticket. section.section-cta .section-cta__p.section-cta__p { This will alert all team members on duty via Push, SMS and Voice notifications. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We want Spanish too. Welcome to Atera's community! Reddit, Inc. 2023. And if your product is good, you would not use a competitor's. . Click on Add New Rule. Custom fields can be applied to tickets, contracts, customers, contacts, and more. If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. About Pricing Features Compare Alternatives Reviews Share Price Pricing starting from: $99.00 per month Pricing Model: Per User Yes, has free trial No free version VIEW PRICING DETAILS Ease of Use 4.6 Customer Service 4.5 4.7 Likelihood to recommend 88.8% Read All 295 reviews Top Features Audit Management 5.0 Configuration Management 5.0 Overall: I would recommend Atera to other MSP's. We saw how to merge tickets, copy in additional users in correspondence, and also how to add private notes to a ticket for better and more streamlined internal communication. } Using ticket automation rules and quick replies is a great way to keep your customers in the loop, set expectations, and keep them updated throughout the issue resolution. I think that the fields in our customer service panel should be more flexible and removing existing original fields should be allowed. Streamline operations: With a ticketing system, you can create processes that work for you AND your customers. Atera notification functions are commendable. Automation: A centralized place for all tickets and communications ensures that nothing gets missed and that you can prioritize effectively, often using automation. You'll find our community guidelines below as well as direct links to our KB, webinars and Status page. Your profiles can be customized by many parameters and variables, as well as by the alert types you receive on each information, warning, and critical so you always have total control across your IT ecosystem. Welcome to Atera's community! I like the easy way i can give support to me costumers and the fact that i can see online information about their software and hardware including HD space condition and pushing all updates. line-height: 1.5rem; Notify technician on ticket response - Atera Support You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. A lot of MSPs or IT service providers work is proactive, and therefore invisible. 'Add' : 'Edit' | translate}}, {{hiddenChat.speakWith ? In our example we are going to forward Atera ticket via email to the SIGNL4 email address. Get the app at https://www.signl4.com Prerequisites A SIGNL4 ( https://www.signl4.com) account An Atera ( https://www.atera.com/) account Atera was and is THE ANSWER to what was slowing us down as an MSP. } With Atera, you can manage your entire IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love all in one place. SIGNL4 | Atera Mobile Alerts for SIGNL4 Ops Teams According to a Microsoft survey, 75% of customers expect their technicians to be able to look into previous interactions and purchases to support interactions. For example, a VIP customer that has a higher SLA might not receive the same email. .section-cta__title.section__title { transform: translateX(-50%); width: calc(100% + 48px); Atera works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, and Government. "2022-10-15 Server maintenance". Get the app athttps://www.signl4.com, A SIGNL4 (https://www.signl4.com) account, An Atera (https://www.atera.com/) account. These are great for maintenance tickets for example, that you want to set up once a week, or for deferring a task to a later date, which will send it to the scheduled queue. position: relative; .section-cta__title.section__title { Overview What is Atera? By clicking submit, I acknowledge receipt of Atera Privacy policy. - Alerts are missing on the main dashboard. SIGNL4 allows for those emails to be directed to the right people at the right time. For more information, please see our Like previous systems I've tried, patch management hasn't given me any issues. From this point of view better than Ninja One. Reports: Track operations, SLA, and more, and stay on top of your business, sharing valuable insights with end users. Want to learn more? The technical storage or access that is used exclusively for anonymous statistical purposes. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. } Cookie Notice left: -36px; Cons: So far I have not ran into any major cons, I would love to see the ticketing platform expanded more but it is usable in its current state. Overall: Ease of use is there. pagePath: window.location.pathname ability to easily handle several businesses. Software distribution . The network issue related to Cloudflare has been resolved. All rights reserved. Get incident updates and maintenance status messages in Slack. - There are regular updates and with each update bugs gets fixed, and new features gets added. .section__container.section-cta__container { Cons: - Aside from occasional slow connection on the Atera's website, everything works in a streamlined manner. left: 50%; transform: none; Configuring custom scripts is as easy as copy and pasting from your current library. These cookies will be stored in your browser only with your consent. Select Admin on the left and enter the email address under alerts. Review Atera on Trustpilot! } Our teams are actively working to resolve this issue as soon as possible. APIs: Export data out of the system however you choose, using our robust and rich APIs. Suggestion to Atera's technical support team: use your own We recently held an awesome webinar on how to get the most out of Ateras ticketing system, and we wanted to share the love with those of you who couldnt make it! Setting Up New Ticket SMS Text Notifications Android phone Get an e-mail to SMS app. After all, its no good simply solving problems fast, if you cant communicate that problem-solving to your customers and prove the value of your offering. hiddenChat.speakWith : 'Connecting'}}. These new features have made the product awesome! Couple of questions with customer support during setup and they were on top of getting everything answered via their integrated support chat. Ticket automation rules are also a great way to customize the way you work. We use cookies to optimize our website and our service. Encourage team collaboration with multiple technicians working on the same issue, and track SLA and customer service and support, such as how much time you spend on a specific customer each month or week. Within Atera, you can view a smart auto-generated Customer Satisfaction Report to get greater visibility into how happy your end users really are. Reddit, Inc. 2023. Go to Settings > Apps / Apps & notifications > Default . Overall: We switched from Kaseya and saved over 30,000 dollars in the first year! . For example, if theyre used to working with email and you want to do an easy transition you can set an Email Forwarding rule into your ticketing system to streamline that change. margin-right: auto; For further clarification. width: 478px; } position: static; Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Watch the full webinar for a walkthrough of how to set up ticket automation rules such as assigning actions to tickets based on keywords, how to utilize email forwarding, auto-replies, and also how to benefit from the Atera Customer Portal. font-size: 1.5rem; SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Add CSAT, CES, or NPS surveys to email templates. And if the MSP needs more ticket features than the 'basic' free version, they can just pay the ticketing vendor partner separately. } Integration with my endpoint security app is a big plus. Read more Atera, the G.O.A.T. Change a ticket to a scheduled ticket - Got a new feature idea? Share it! Notifications are fast and on point. } . Freshservice offers everything teams need for Q: What kinds of users and organization types does Atera work with? Don't forget to upvote and comment on posts you love. Learn about Atera. Overall: Overall Atera is the way to go. We are very, very happy because its exactly that we are waiting. Mobile app is progressively improving with more features. Nice knowledge base. Write a review on Trustpilot! Email, phone, Slack, stopping them by the coffee machine during break it doesnt make sense. Now you will only receive a notification when you mention yourself if you select the option "Notify me" on your profile. For more information, please see our This will then send all tickets and raised alerts to the SIGNL4 team. One can use this one: https://play.google.com/store/apps/details?id=com.maxlabmobile.emailtosmsgateway&hl=en Note: 80 character limit unless you buy the full app Note: Atera does not support any third-party applications mentioned in this article. We can't wait to see you engage here and make the most of the Atera platform. we tell customer to use e-mail address with their domain name to setup account with their technology provider (ISP,web hosting,email hosting,cloud software, etc). } max-width: none; We looked at why you need a ticketing system, and how you can leverage the power of integrated RMM and PSA tools. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Cons: Web interface sometimes is slow. the e-mail addresses are distribution list including our ticket e-mail address support@itservices.com > so we receive notification and can manage for our client who don't understand te. Overall: Overall, Tera is great RMM software that is very easy to set up and install. Pros and Cons of Atera 2023 Phone+1 (202) 4 700 885 Intl +49 331 29878-20 CH +41 31 539 19 90 Email info (at ) signl4.com Feedback online Newsletter Sign-up. } window.blogCtaClickHandler = function() { Small bugs here and there, but those aren't groundbreaking. } }); The monitoring dashboard gives a great overview of your setup but where SIGNL4 comes in is at the alerting level. Atera can help you leverage all these benefits with a lot more power because it brings RMM and PSA together into one super-tool! Our global customer list includes The Boeing Company, Daimler, BMW, Porsche and many other leading brands. but e-mail to att.fiber@customer1.com which forward to support@itservices.com is never show in atera as ticket. font-size: 1rem; There are fields that are just not usable for our clients. .section-cta__title.section__title { Embedded surveys mean no extra emails for your contacts. } Overall: Overall, Atera is an easy-to-use asset management tool for any organization or company. Any "cons" are short-lived as they are so quickly resolved! You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. After years of patience, we finally can change the ticket status from "Waiting for customer" to "Waiting for technician", directly from the tickets view. https://www.reddit.com/r/atera/comments/mrx2m1/howto_or_improvement_request_auto_followupclose/. issue receiving email in atera : atera Atera Customer Satisfaction Surveys, One-Click CSAT, CES, and NPS Email Pros: Atera is simple to install and administer. It has better features than other more expensive solutions. 2. Finally, the Load Analysis report shows you how many tickets are open and resolved, giving more insight into your backlog as an IT technician, and the Technician Comparison Report is great for managers to generate and see which technicians are being the most productive and effective. Working hours on each ticket is never displayed, or I can't find it. width: calc(100% + 72px); Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. .section__container.section-cta__container { If it's not an internal reply, you can put the tech in the to or cc field and they will be notified. padding: 80px 0; Atera Pricing, Alternatives & More 2023 } The few times I have needed their support department they have been excellent to work with and have done everything fast and professionally to solve the issue. Yes, some tickets failed to be assigned to technician and to generate an email notification, I reported the issue to Atera a week ago . font-size: 2.5rem; Monitor services like DNS, multi-part events, Windows processes, USB drives, highest active time of drive usage, and much more, including: Harness the power of Ateras all-in-one IT automation tools to automate manual and mundane tasks, so you can focus on the work you were born to do. Overall: Overall, Atera is a versatile RMM tool that offers countless features for maximum productivity and an overall organization development. Pros: - It provides hardware monitoring and remote control for user computers. Recap of Our Ticketing Webinar - Rule Your Helpdesk No way to get it to work that I've found. section.section-cta { Email templates are available from within the Atera ticketing system, offering snippets that make it easier to generate emails. Per technician cost is much better than per agent costs. Atera Reviews & Ratings 2023 Cons: Young solution that keep evolving. section.section-cta { Pros: - Asset tracking is quite straightforward and easy with Atera. Top tip: You should ask your customers what works for them. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. One example is creating different Views for tier 1 and tier 2 technicians or creating a sales queue just for the sales team. - Atera has some useful features like Invoicing, billing, automation and ticketing system. Another relevant report is the SLA report. Have been a user for 2+ years and haven't had anything pop up that I wish it did. IT documentation is how you codify your processes for better collaboration, customer service and efficiency. width: 336px; You are, for example, enjoying the "auto-follow-up" and "auto-close" features of Zendesk. Is there a way to notify agent when an internal reply is added to a ticket? if(window.dataLayer) { Hopefully nothing will change for the worse for some years. Cons: The Network Discovery capability is a premium add-on that necessitates extensive customer network setup. Compare Atera vs Jira Service Management (Jira Service Desk). I don't use the Atera ticket system much, but wouldn't mind if Atera partners with fresh desk and/or other ticket vendors, integrating it with Atera API. Pros: Atera is a widely supported remote monitoring and management tool. } Very powerful. Take it to the next level with Atera! It's an excellent tool. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Rule Name Description Event: This is the system event that will trigger the rule - select Ticket Contact Responded from the dropdown list 4. You get a msi agent per customer, which you can deploy however. We would like to respectfully suggest that you switch to using the very ticketing software you sell to provide technical support to your customer, thus demonstrating that you trust in the product you make, and that you can generate self-feedback on its usage. A fix has been implemented and we are monitoring the results. The network and unlimited device monitoring give me a seamless experience. 8 hr. With on-call duty scheduling and a tiered escalation to a manager, SIGNL4 ensures that the email will not be lost in a sea of emails. On the roadmap are Teams integration so watch this space! font-size: 4rem; Works great with PDQdeploy. This website uses cookies to improve your experience while you navigate through the website. Overall: It's a nice solution. leaving you to work on next-level work instead of repetitive mundane tasks. Treat this as your cheat sheet to the main event, although you can always watch the whole webinar right here. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. Talk to one of our software experts for free. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. } May 24, 04:34 EDT. width: 478px; Cookie Notice It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. Pricing for Atera starts at $99/month/technician. You can use HTML code, set up quick-reply templates, set a personal ticket signature, and generally communicate as seamlessly as possible. We cant possibly share all the gems, as this webinar was chock-full of value! This gives end users faster responses, even outside of working hours, and takes some of the manual work off your hands, especially those repetitive conversations you have time and time again. As a tiny, newly established MSP, Atera has enabled me to easily expand my firm. 1. Overall: Overall I have been very happy with the platform in general compared to other platforms that i have worked with.
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