<link rel="stylesheet" href="styles.6d6c4a2abaf06fc1.css"> By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get complete visibility of your customer networks from any device, anywhere. This will give you the option to either hide or set different fields as uneditable (fields such as Status, Priority, Impact and Type). Remember, some of the methods of ticket creation are customer-only, others are just for the technician, and in some instances, they can be used by both groups. Or maybe youre looking to maximize time efficiency? Atera has a powerful design with powerful tools that can monitor multiple servers and it has one of the best IT automations.". Donald H, President/CTO of My IT Company. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. Can I add customized problems\categories for ticket creation? Add unlimited devices - You now have a complete view of your IT networks. Your customers will enjoy having all their queries answered in one easily accessible place, as well as getting full access to all your essential articles, tips, and tricks in your Knowledge Base whenever they want. I agree fully, the the ability to hide ticket fields like Ticket Impact, Ticket Type or Ticket Priority, would be real great cause the Translation on these field in German Language is not correct, so our customers are a bit confused with them. These cookies will be stored in your browser only with your consent. Automate patches for Windows, Mac, and other OS on your end users' devices. Login . "If you have 1000 endpoints that you manage you would spend anywhere from $600 to $1000 per month for other Remote Monitoring and Management tools. Discover more integrations here. You can start building the ideal customer portal in minutes. Ateras IT Management Software is a Professional Services Automation (PSA) and Remote Management and Monitoring (RMM) solution in one. We also use third-party cookies that help us analyze and understand how you use this website. That is not a thing one can get away with in 2020. Dave Long, Director of Development at Cage Data. Remote Access needs to be secure, no ifs, ands, or buts. Ateras helpdesk agent is one of the easiest ways to create a ticket, taking you inside the Customer Portal with a super simple hotkey shortcut. Its important to have multiple solutions working together to protect against all types of cyber attacks. This user-driven integration enables us to understand our top-requested features. This website uses cookies to improve your experience while you navigate through the website. Simplify your tasks and communication with intuitive helpdesk, billing, and reporting. Atera automatically generates a Service Portal URL for your company. By clicking submit, I acknowledge receipt of Atera Privacy policy. It is only $99/user with Atera. Or maybe you are having problems logging in? Do you have a Customer Portal? Get a complete view of your clients IT networks with a comprehensive inventory. Self-serve is the new black, and if your customers need answers, they just arent going to sit on hold and wait for call-center staff. User IDs and passwords are encrypted in transit and at rest. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. Bitdefender is our cybersecurity partner. Got an issue with your Splashtop integration? By clicking submit, I acknowledge receipt of Atera Privacy policy. Customer Portal overview - Atera Support Smart virus and malware protection with unobtrusive, dual-engine security. If they get a notification that youve published a new article, and thats something they look forward to, youre increasing stickiness and value in greater quantity than you can do with your IT services alone. Need to know how to log in to Atera? Preferably, customers and colleagues will get into the habit of checking the knowledge base using the search feature to see if there is a ready answer for their problem. I started a trial and immediately started onboarding my clients.". <link rel="stylesheet" href="styles.342f7984be846371.css"> Set up SSL for the Customer Portal - Atera Support Here are some best practices to keep in mind. Privacy Policy. Generate on-demand or automated reports that track and measure end-users networks, assets, system health, and overall performance. No worries, you can watch it right here or continue reading for the highlights and summary of this talk! The all-in-one Remote Monitoring and Management software (RMM) that offers full visibility and control to upgrade your IT management from reactive to proactive with a single solution. Specifically tailored to the way IT departments accomplish their day-to-day tasks, Ateras helpdesk solution and ticketing system are intuitive and user-friendly, enabling you to communicate with end-users using a live chat, in addition to managing tickets like a boss. You'll find our community guidelines below as well as direct links to our KB, webinars and Status page. The Customer Portal is also home to self-serve capabilities, customized to each customer account or to different groups of users for internal IT. This is all about the branding! If the helpdesk agent is installed on your device, youll see a hotdesk key in the bottom right-hand corner of your desktop. Save a whole lot of money with our disruptive, honest, and transparent pricing. For more information, please see our More simply put, there are a small number of very critical items which have an outsized effect. Users are much more likely to feel confident and engaged in using your portal if it feels like its a part of your service. One of the ways in which customers or colleagues can open tickets is directly from Ateras Customer Portal. Check out our three different subscription plans. Got issues? Emails can be automatically configured to respond to new and closed tickets. No need to end sessions and start new ones to see additional monitors or devices, view it all at a single glance. You can learn more about the six ways of opening tickets here. Working smarter just got a lot easier. We also use third-party cookies that help us analyze and understand how you use this website. We also use third-party cookies that help us analyze and understand how you use this website. Cant find the device you just installed? The helpdesk agent is installed on Windows devices by technicians, allowing all end-users a streamlined and accessible way to quickly open tickets from inside the customer portal. So, if youre looking to streamline and supercharge the way your users and technicians handle tickets, look no further than this dynamic duo! Catch up on all the great videos youve missed. You can read more about the feature here: https://support.atera.com/hc/en-us/articles/211833798#h_01GQMPD38FXA6A1VFCWCCEA0JH. Endpoint security management, licensing subscriptions, role-based access, reporting and more. We also use third-party cookies that help us analyze and understand how you use this website. With Atera, you can create tickets in many ways. If you can direct users to an accurate, always-on portal where they can get the answers that they need, you can reduce the strain on your own technicians or call centers. On the flip side, you can also use the portal to make sure that your technicians have everything that they need. Streamline and automate ticketing in just a few clicks. The PC, or personal computer, began gaining popularity with the public around the 1970s and was susceptible to threats early on. Enjoy whiteboarding and shared screen capabilities, and chat from inside a remote session or even when a session is closed. Streamline day-to-day business operations to deliver the best customer service. If users cant find relevant and accurate information, your portal will become a wasteland in terms of interaction. If it's possible to give your customer the ability to do some customization on the Ticketing portal like add some filed and hide some others, change the name of the portal and also the ability to change some existing option related to the tickets priority and impact. The Atera Cyber Cloud Calculator Example use cases Acronis Cyber Protect: per-workload and per-GB models As an Atera subscriber, you have the flexibility to choose between per-GB and per-workload models when utilizing Acronis for your data backup and protection needs. Start your free trial now! Second chance? Does Atera's Customer Portal URL support HTTPS? : r/atera - Reddit Ensure airtight security against hackers by eliminating vulnerabilities. It may feel like Groundhog day every time that colleague asks you the same question only now you know exactly where to point them to. As a popular alternative to call centers, many MSPs create an online portal, usually found directly from the MSPs website, where customers can find answers to the problems that they need. For further clarification, Loads! Thanks in advance if this will be possible in future. The Customer Portal is your customers' unique and personalized support site where they can open tickets, track the status of tickets, access knowledge base articles, and view all company tickets ('main contacts' only). Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The benefits of using a customer portal, Another bonus of using a customer portal is for you on the business side. Never miss a beat, get the latest Atera news here. As aforementioned, if you try ESET through Atera, you'll get a free 30-day trial to experience the incredible value and confidence ESET gives you and your customers. Adding a background image to the portal login page. Control keyboard and mouse, even when machines are unattended. Yes! Because we have customers from different regions and some of them want the customer portal to show the articles on their local langauge. From 101 to expert knowledge, get the most out of your IT tool suite. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Reddit, Inc. 2023. This could include a knowledge-base, a customer forum, tutorials, and ready access to support through ticketing or instant chat. By clicking submit, I acknowledge receipt of Atera Privacy policy. Want to know the status of things? For further clarification, Send automatic customer feedback surveys when tickets are resolved, Route tickets to the right technician for quick response, Customize tags with your customer or business context, Add informational articles tailored to the users needs, Offer tutorials and video content for onboarding or support. (Disclaimer: The prize is your own feeling of ticket-loving satisfaction.). Customisable Customer Portal - Got a new feature idea? Share it! Ideas and Feedback: Customer Portal & Knowledge Base (92 ideas) - Got a Endpoint protection (includes ESET Endpoint Security), File server security (includes ESET Server Security), Full disk encryption (includes ESET Full Disk Encryption), Cloud sandbox (includes ESET LiveGuard Advanced), Mail security (includes ESET Mail Security), Cloud app protection (includes ESET Cloud Office Security), Full billing visibility and usage from inside Atera, Experience the value first-hand with a 30-day free trial, Diverse cyber security options to enhance your toolbox. Create and maintain a robust knowledgebase to centralize the storage of important articles, information, and essential tips and tricks. Collect all six to win a prize! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. With Atera, your tickets are automatically synced between the client Customer Portal and the Atera UI enabling instant communication. Its vital that your customers and partners feel secure using your portal, and that their sensitive data is being treated with privacy and respect. End-User Single Sign On to Atera portal (SSO) Single sign on (SSO) is something that we are really looking for in our PSA/RMM. Remote Monitoring and Management, Remote Access, Helpdesk, Billing, and Reporting. Again I expressed my concerns to Atera support. Instant network scans? Customer Portal. Login using Activation Link . This website uses cookies to improve your experience while you navigate through the website. With unlimited devices, you now have the freedom to say yes. 1. Schedule tickets ahead of time; Manage technician schedules with ease Discover how to get the most out of your tickets! You must ensure that the solutions are built to work together, which is why ESETs layered defense tools are built in-house. Automatically categorize incoming tickets by specific keywords, so that all requests are allocated to the IT professional who can provide the quickest expert support with the smartest resolution. We're happy to have you as part of the larger conversation about Atera and the IT ecosystem. Atera customer portal - unprofessional implementation of password reset, Scan this QR code to download the app now. Create a unique and personalized support site for your customers with Ateras Customer Portal. Am I missing something or would clients browse using HTTP only? 6 [ESC] Mundane Tasks, Automate your future RMM Software, PSA, and Remote Access that will change the way you run your IT. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.". Am I missing something or would clients browse using HTTP only? Go there, and anywhere, with Atera. Technicians can activate the Helpdesk Agent using these instructions. The Customer Portal - Atera Support Check out this video that describes how to change the Customer Portal password for your customer. Keep everything operating smoothly with Atera's intuitive design and clear interface. Thomas C, Information Technology Assistant. Register for upcoming live webinars & walkthroughs or watch them on demand! End-User Single Sign On to Atera portal (SSO) Repeat. Instead of wasting time endlessly filling in complicated excels that dont even begin to highlight the full scope of tasks your team accomplishes on a daily basis, get back to doing what you do best providing next-level proactive support to your users. Am I expecting to much?This is a seemingly very easy to solve issue.Company branding and a professional presentation to customers is very important.Now we look like amateurs. Weve got you covered here. We plan on adding and improving the portal in the coming months, and we'll be sure to update, as our development work continues. Customize your Remote Monitoring and Management software within minutes. This website uses cookies to improve your experience while you navigate through the website. 5652 AL Eindhoven Currently it is so bad that i refuse to enable the portal on my agents and don't give link to clients. This website uses cookies to improve your experience while you navigate through the website. Nina from Atera here. Change the customer portal password - Atera Support 0 What platforms do you back up? The view that end-users get when they visit the Customer Portal will depend on their role and permissions. This website uses cookies to improve your experience while you navigate through the website. <link rel="stylesheet" href="styles.ba511426a3451a91.css"> Netherlands. Whether youre running an MSP business with multiple customers, or youre handling internal IT for a single organization, tickets are the way that your end users tell you that something needs your attention. Still have a question? Do you have a Customer Portal? No one gets forced to do anything here at Atera, except to drink those all-important eight glasses of water a day. As it stand we are unable to use it. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. Access computers, desktops, servers, applications, and files quickly and easily with Ateras remote support software, perfect for attended and unattended sessions so technicians can control remotely from anywhere, as well as in person. These cookies will be stored in your browser only with your consent. Atera offers a solution to this challenge, the ability to create self-serve knowledge base articles which can be targeted and customized to the right readers. Support any device anywhere, anytime, with the most secure remote access tools. Email * Password * Forgot password? Its getting like Fort Knox up in here. The Reset Password Request window appears. And remember, sharing is caring when it comes to sending your favorite IT memes. Customer Portal | Atera What better way to show your customers or colleagues that your door is always open? Customize your Remote Monitoring and Management software within minutes. If your customers or colleagues are particular about which shortcuts make it to their icon bar, or if youd rather they dont have chat capabilities at their fingertips, you can toggle these options on or off from inside the Customer Portal. This is also known as the 80/20 rule. Built for professionals who need something to help them work smarter and faster. To do so, head into Admin > Custom Fields and click the little pencil next to the fields to choose the state fields should have in the portal. The format that you have on the portal is really general and it will be really appreciated if each customer could tolerate something fit his business. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. You also have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience. ESET is one of many integrations Atera offers through the app center and marketplace. Employees see everything on the network just as they would from the office desk. Is your Webroot integration glitching? IT departments and MSPs around the world have reached the next level of IT. Busy handling what today throws at you? Start a session directly from an alert, ticket, or device view via AnyDesk or Splashtop, or integrate with TeamViewer or ScreenConnect for bring your own license. Contact Us Page | The Atera Team This is why the four founders created ESET in 1987 and took on the role of the defender of the PC. You now have a complete view of all your clients' IT networks. Our integrations with Splashtop and AnyDesk allow instant, on-demand remote access and support without any nasty hidden costs. With Ateras remote IT software, all remote sessions are protected with TLS and 256-bit AES encryption. Atera Support Do you have a Customer Portal? - Atera Support All the tools you need to provide a 360 service centralized. 9 Secure and reliable remote access for both Mac and Windows devices. If you already adore the Customer Portal, and want to supercharge its capabilities or encourage users to make better use of it, we can guarantee that the Atera Helpdesk Agent is your new best friend. Sync your ticketing system, provide instant responses, issue articles and tips in your knowledge base and launch your service into the next level. If you have multiple stakeholders working with the same customer for example, the last thing you need is incorrect or out-of-date records. "Ateras all-in-one RMM software is very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." The benefits of using a customer portal as an MSP are far-reaching, and start with the importance of meeting customer expectations. Fear not, you're in the right place! In contrast, if youre the main contact on the account, you will see all the tickets associated with that account. Toward the end of the webinar, you'll see Atera's App Center Product Manager Roy Banon give a demo on how to get started deploying ESET onto customer devices via Atera. April 7, 2021 As an MSP, your customer portal is your route to great communication with your clients, speedy mitigation of their problems, and empowered users who stay loyal to your brand. 11 Posted by 5 years ago Questions for Atera users? Contact us Liron Hanania Remote Access software solution | Atera We can't wait to see you engage here and make the most of the Atera platform. Their team is always ready to support you. Two-step verification and device authentication, In-built compliance with GDPR, SOC2, and more, Tiered usage, up to 50GB per account, per month, Monitor several screens with one connection, Allow multiple technicians to connect to the same device simultaneously, Use the Atera mobile app to remotely monitor from anywhere. Save time by automating patches for Windows, Mac, and every type of software on your end users' devices, and stay on top of every network. AI auto-tagging makes your work-life easier by automatically categorizing tickets by chosen keywords. Chris D, President/CEO of Intelligent IT. Contact Acronis Support. Don't forget to upvote and comment on posts you love. It states that 80% of outcomes come from 20% of causes. We look at Atera as an extra employee that we only pay about $300 a month. If you landed on this page, it means youre looking for more answers. Prepare the perfect knowledge base for your customers These cookies will be stored in your browser only with your consent. This is a closed environment that end-users can access through login credentials, where all tickets can be viewed, and where new tickets can be created. Streamline and automate ticketing in just a few clicks. For further clarification. Technicians can use this data to show customers how many issues have been dealt with, or what concurrent challenges are being worked on by their staff. While the Customer Portal is a one-stop-shop for viewing and managing tickets, and troubleshooting issues via self-serve, the Helpdesk Agent supports users in getting into the Portal quickly, and communicating with technicians through one-click ticket creation or chat capabilities. Allow employees to work from home with a single click, seamlessly and securely providing access to their office environment from their home computer. Finally, every single connection, file transfer, and all management events are logged as a matter of course. If you're looking to create an MSP client portal, this article will explain everything you need to know to get it right the first time. Count on their Support anytime! You got it. Instead of dozens of disparate emails, WhatsApp messages, smoke signals, and more, a ticketing system gives you one clear dashboard of to-dos. This website uses cookies to improve your experience while you navigate through the website. For further clarification. A customer portal can be a great way to get your clients to get more attached to your brand. Tickets, please! Your end-users can also use the hotkey shortcut to directly open a chat session with a technician, getting instant support from a pop-up widget, conveniently side by side with their open workload and processes. "The sign up process for the Atera RMM platform was super simple and you can start using it out of the box on day one. Kimberly Bassett, Chief Technology Officer at Jetty IT Solutions. ESET has a light footprint on the endpoints and a light resource load. ", "Monitoring networks and IT projects is easy and its all SaaS-based. Atera lets you manage your environment with the tools you know and love, as well as adopt software add-ons as your IT needs evolve. Atera - Customers Portal I started a new Atera trial, and wonder why their Customer Portal URL seems not to support HTTPS. Packed with ticketing management and reporting capabilities, be at the top of your game with streamlined day-to-day business operations, and deliver the best customer service with our state-of-the-art Professional Services Automation (PSA). . This was the answer: If you have any proposals for improving the user experience regarding the use of the Customer Portal/HelpDesk Portal, I encourage you to submit a feature request on this topic, this way, our development team may see the value in your idea and may implement it in a future release. Make sure that you can white label your customer portal with your own logo, brand voice, color scheme, and customizable knowledge base and FAQ, to get the look and feel that is perfectly yours. Or. Learn by example. By submitting this form I approve that Atera may contact me by phone or email and that Ive read the Privacy policy, Zion House, 45 Rothschild Blvd., 10th Floor , Tel Aviv, Israel 6578403, Hurksestraat 60 For further clarification. Explore all our features, free for 30 days. Atera - Customers Portal I wish there were an option for the multiple languages. We are fixing this as we speak and we will support sending from the users' domain via SMTP/DKIM. Critical You must login first!
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