I have exercised patience in waiting for someone to answer, after waiting over an hour I simply disconnected the call. December 19 2020 On March 15,2023, I bought three items at Fragrancenet.com and extra for faster delivery, yet the package was not delivered as scheduled. They even had the shame to tell me that it was delivered (through their faulty carrier) when it wasn't and issued me a refunda week after waiting for the item that never came, so that was another week of wait for the actual refund. Variety Gift Sets. I bought a gift this past Xmas and it was sold as new but it had been opened (used), I then emailed them & they tell me as a Courtesy we'll refund you your money back. They must hire bot farms to post good reviews. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. ( hindsight IS 20/20) but the cost was pretty much the same as a regular bar. I ordered Anais Anais original 100ml on April 28,2023. BBB Business Profiles are subject to change at any time. Typically appear on accounts within 4-7 business days. This company does not typically respond to reviews, I ordered a bottle of Jimmy Choo men's cologne, I must say it smells great! Is the worst service I ever seen even when I explained over email to them that I want to buy a more expensive item from them. What You Need to Know Everything You Need to Know About FragranceNet.com. I went online to order a cologne for my son (Dec 2) and the site presented me with the chance to gain %40 off my entire order so I made the purchase. The company prides itself on carrying popular brand names, including Calvin Klein, Betsey Johnson, Burberry and Gucci, at discounted rates. Please contact me if you have questions or need additional information. So I have paid for 2 bottles and only 1 is real. Both scents are WAY off and smell nothing like the real brand. US. They pull up with busted vans with windows missing, trashbags and tape covering the windows, bad attitudes, thieving, just disgusting. In the box was the two EXTRAORDINARY perfumes but did not say anything about the other perfume I ordered and paid for. Once the items are returned, a full refund will be issued to customers pay method. This is a terrible business practice! When the rest of the order arrived, on time, according to the estimated delivery date, there was a full size bottle of men's cologne, in the scent category of the samples I had sent off for. Sign in to your Account. A recent April 27, 2015 CIO article may provide insight . I believe this site has intentions of selling genuine fragrances, but Ive ordered three times and one of my orders was inauthentic. After I had an order number, I immediately checked my bank statement because I never saw the discount applied to the total and I was charged the full price of the cologne with no discount. Absolutely NO imitations or knockoffs.As we do stand behind all of our items, we have now sent a prepaid postage label via e-mail for the return of this item. However,depending on your local customs, you may incur some delay in receiving your shipment. We value your privacy.
FragranceNet.com Phone Number | Call Now & Shortcut to Rep I won't make it again, and I'll try to warn others away from making it as well. Refunds can typically take up to 7 business days to appear on account. FragranceNet.com has been trusted online since 1997. I am specifically trying to find out what batches of aventus they are sending out with purchases currently. One of these perfumes happen to be something I wear all the time and it doesnt smell anything close to the authentic version. If you have any other questions, please contact our customer service department. Anybody ever call up fragrancenet customer service regarding batch numbers on fragrances? We also ensure all reviews are published without moderation. I went and made my purchases immediately, and I was even more jubilant to have two-day shipping at my dispense. Fragrancenet is pretending to be legitimate and charging top dollar as if it were the real deal. to confirm this as is the policy of FedEx. I guess they make counterfeit in everything. So now I have to wait for this to be delivered to the wrong address and despute the charge with my bank. Definitely will use FrangranceNet.com again! All of the products showcased throughout FragranceNet.com are 100% original brand names. Cancel Your Order. Be the first to find out about all of our great deals and specials. 800-727-3867: Customer Service All FragranceNet.com Contact Information Compare FragranceNet.com's phone number, and help-desk. I would appreciate assistance in resolving my complaint. They are convenient, and allow us to actually experience the perfume/cologne on our skin. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Are they going to send a check? I have made numerous purchases from FragranceNet from my current I do not open before send because was a gift, please what can I do? This order has now been canceled. When I received my shipment (O/A [protected]), the order was short one item. I just want my money back. The products I ordered were not authentic. send me a what I ordered and paid for. When I needed customer service no one answered the phone and I did not receive a response to my email for several (and I mean several) hours. Spent hours for 3 days calling the customer service number they provided on their website. You can return unopened merchandise within 30 days for a full refund minus shipping. Anyways, cancelled the payment through the credit card as that is the only recourse since fragrancenet only takes returns on unopened bottles (don't know it's fake until you smell it of course). One of them is FragranceNet, and we will review this website in detail in today's post and find out whether it is legit. Be the first one to find this review helpful. Upon arrival of my delivery, the packaging was great and great condition, the way inside of the box was organized was excellent, they scent me a sample cologne and am definitely getting a bottle of that next time. Thank you, you have successfully subscribed to our newsletter! Shorted me one-third of my order, yet charged me for full shipment. The link Fragrance Net sent me to track my order doesn't work. I really don't know how pertinent US authorities allow them to do business. When I changed the currency to the Canadian, I got the same price.
I'm very impressed with FragranceNet.com and will definitely be shopping with them again! Hard to find Scents. Points . I have sent numerous emails to [protected]@fragrancenet.com without response and appropriate remedy to this situation. I followed their return instructions, 3 weeks to date still no refund. Then received the products which at first looked authentic. Pictures of the damage attached. Simply click the coupons tab on the website and select the deal you want. They kept changing the delivery date inaccurately with no explanation. Shut them down, may God shut them down. Would you EVER be a customer again? The order is scheduled to arrive today, May 3, 2023.
Fragrance.net Coupon: 30% Off June 2023 - WIRED Now I have no idea what should I do and how to get a refund - the crappiest service ever, they were trying to blame the Usps ppl that had no idea that the order was even supposed to be arriving to them it didnt happen before so thats why without a fear I made the order. Please send me a correct phone # or chat #. File a complaint. The FragranceNet return policy offers hassle-free returns with an RMA number from their customer service department. You can purchase gift certificates on the companys website. I want the product since it was a gift I still need to give. I'd either stay far away if you are looking for any sort of customer service or resign yourself to ordering very early and know exactly what fragrance you want so you can tell if it's real. I received an order confirmation email and my card was charged. I got perfume and after couple of use I was very frustrated because the fragrancy was absolutely terrible. The return label can be affixed to the package and left at the residence for the mail carrier to return to the Post Office. Makeup, hair care and skin care products cant be returned for health reasons. For $9.99 a month, you receive an 8-milliliter (0.27 ounces) travel atomizer sprayer filled with your scent of choice. .
(FragranceNet Reviews) Is FragranceNet Legit? Safe - AdvisoryHQ Sign in to your Account Create a New Account First Name * Last Name * Email Address * Password* Be the first to find out about all of our great deals and specials. I am Kenyan and bought a perfume to be sent via freight address. Shipping for all U.S. orders less than $59 is $6.95, Shipping for all orders outside of the U.S. is $8.95, Express shipping starts at $11.95 (arrives in two to three business days), Business-day shipping starts at $15.95 (one business day, excluding weekends). " 12 ways to improve the customer experience for online shoppers ". I was supposed to get my order due to nov 1st, was out of town, my place is secure enough not to be stolen. FedEx personnel have reiterated FragranceNet must call FragranceNet.com has more than 17,000 different perfumes to choose from. Two phone tried, tried on line chat. The next delivery, the guy kept spitting on my lawn. Can I trust the fact that I will even receive a refund after sending product back? We have shipped over 20 million packages and have sold over $1 billion in beauty products. They didn't offer any kind of anything in the way of sympathy or actions they take to inform consumers that this scam exists. FragranceNet does not charge our customers to use our online chat services. Because they have terrible customer service. There is information stating changes was made to the delivery address. Since 1997, the independent retailer has been carrying a large variety of beauty products, including. 4 reviews. I was never informed that my package could not be delivered to a P O. And in none of those emails or their website does it state to expect shipping/delivery delays. I tried to no avail to make a phone call with Fragrancenet.com or On Trac. This account has been verified by FragranceNet.com customer service / representatives through our verification process. This is the most unprofessional company I have ever dealt with. Perfume has been watered down. Customer Reviews are not used in the calculation of BBB Rating. Go somewhere else to purchase other than this website. A member of our customer service team will reach out to you directly via email to offer assistance with your most recent purchase.Thank you,Customer Service. I looked to see the status on the 14th and found that my order would be delivered after 30 other orders were delivered and it was too late. 173.212.237.43
Fragrancenet issues is this company legit or a scam not sure - Reddit We were successfully able to locate an account in our system with the information provided. FragranceNet is a good option for people who appreciate luxury brands but also like a good discount. We have issued a full refund to your original pay method. Desired outcome: Why they don`t answer any email that i send them about my order
7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. how can i get a refund? Did my payment information get saved in their database? I love FragranceNet, and I have ordered from them many times. 3 bondN9 2 yr. ago their customer service is horrible, i'd avoid them. Well guide you through the process. Placed order #[protected] (2) weeks ago and selected the 2-5 business day delivery option.
Will never shop from them again. After seeking clarity they mentioned that the refund is only sent in about 30 days. I was just looking at the site and noticed the mariah carey luscious pink is on clearancedoes that mean you are discontinuing it in your line???
FragranceNet.com - A Customer's Experience . Isn't it - LinkedIn We will be more than happy to void these authorizations if these orders were not successfully submitted. Please help me. I find the prices and variety of scents on the website are very competitive in price and the descriptions of the scents are very helpful in choosing to try something new. So that we may offer further assistance, we ask customer please contact our **************** Team at your earliest convenience. I ran into this website looking for my favorite scents at discounted rates and I was ecstatic to have found one. Its location on this page may change next time you visit. Just avoid. Please note our records indicate that customer contacted our *************************** to request cancelation. It has been almost a 3 weeks since this item was ordered. Customer's Opinions on FragranceNet. Love the selection and prices!! Then the smell test compared to department store bottles previously bought. Reviews also indicate that . Honestly, the whole thing just depressed me as large scale scams often do - just erodes your faith in humanity a little bit - you know? [protected] Read full review of FragranceNet.com. Item #146184, I ordered two and received only one. Tip for consumers:Dont do it! Product that should not HAVE to be returned in the first place. Order# *********, Order Date: 5/12/23, Order total: $75.49. Researched some more and found a myriad of reviews pointing to how unreliable FragranceNet are. After I contacted Better Business Bureau I received an email with the same link that does not work. Ordered 3.3 Oz. I'd like to get my [censored] and then see this [censored] company go out of business. Tip for consumers:There are other fragrance discounters with better prices and better business practices. These clowns know what they are doing.
FragranceNet.com: Reviews, Complaints, Customer Claims | ComplaintsBoard We provide a buying advantage with verified reviews and unbiased editorial research. Exclusive Logitech G Promo Code . to refund the full purchase price of $81.66. 05/18/2023 Please accept our apologies for the condition in which your package was received and the condition of the item. Packages are full of coupons for things I do not want, plus some fragrance items. I ordered an expensive niche perfume with a coupon they sent me. Creed Aventus for my sister as she loves the cologne and has worn it for over a decade. This thing wouldn't keep a mouse's arse clean for more than a weekabsolutely tiny! Their prices are prob so low due to fact they buy it in bulk like Costco For example. All of the products listed throughout FragranceNet.com are 100% original authentic brand names. 0/10. Lesson learned, read reviews before ordering. They never returned my multiple order inquiries made on their website. Box was provided as a mailing address and it was accepted. I just want these people to go away. Processed my order and didn't even bother to inform me my perfume was not in stock I waited weeks without even knowing. Based on the companys pricing and experience, we recommend trying FragranceNet for your next fragrance purchase. I put an order in for a delivery to be done BEFORE Valentine's day and PAID FOR overnight delivery - to be delivered the next business day. The smell of alcohol is very strong when first applying. how do i get my money back? You can email the site owner to let them know you were blocked. Submit a complaint and get your issue resolved. 58 complaints . Our content is intended to be used for general information purposes only. I wasted over 150$ and now I will have to dispute with my credit card company due to their lack of customer support. to FragranceNet.com Hope that helps. Definitely fake! You lost another customer FragranceNet. Trash website, they scam you into signing up for a big discount but then they say the coupon is applied but it's not the price is the same no matter what, but now they have your email and phone number to spam the SH!& Out of you. Frangrancenet misleads consumers into purchasing fake product.
FragranceNet.com | Account Login Both were even wrapped in what appeared to be original packaging but knock off products have really come a long way these days so the packaging does not signify authentic to me. 14 may 2022 You can find numerous online retailers, and they all seem to specialize in something to differentiate from their competitors. Way to go.
FragranceNet.com Phone, Email, Address, Customer Service Contacts So - lesson learned - take care to buy from trusted retailer - I made a mistake. I just keep getting more emails to buy. Fast forward to now, they credited back the shipping expense but I STILL don't have my items and every time i talk to their customer service they don't want to do any service they say we submitted this we submitted that but I have to follow up with them, NO YOU FOLLOW UP, this is you're fault you should be doing the due diligence. My order came very quickly and is the true product, not a knock-off. Tip for consumers:Beware of Fragrancenet.com and Lazership OnTrac. Yes they stated it was 17 grams in the fine print. I had no problems whatsoever; the packaging was safe and secure, the items arrived safely and the perfume is absolutely lovely. Its an independent retailer and offers discounts of up to 80% off department store prices. Be aware an avoid this place. I purchased Fancy Love perfume from Fragrancenet.com with the intentions of receiving it in 1 to 2 business days as I paid the extra to reassure this to happen. Marc Jacobs Daisy and Jimmy Choo are weak smelling. FragranceNet offer so many amazing scents at a discounted cost. We will send you coupons so you can get discounts on our already discounted prices. After placing an order and waiting almost two weeks before I received the shipment to find the order was Incomplete. I cant wait to receive my last order and then I just cannot order from fragrancenet anymore because of this shipping company. It also has a perfume subscription program with plans that start at $9.95 per month. Didn't know when my orders will be process and delivered. Table of contents. Order delivered where a 27oz bottle of 4711 had been broken during shipment. I want in my hand exactly what I paid for, Immediately.
FragranceNet.com customer service - GetHuman i'm sure you'll find the fragrance you're looking for and at a great price!
479 FragranceNet.com Reviews on Cost & Quality | ConsumerAffairs I tried to contact company via chat and ended up in some service that would charge me $5 to continue chatting with a "professional" would could resolve my problem. Be smarter than I was and go to a respected seller. Their phone number kept disconnecting me multiple times over a couple of days. And I'm laughing at this now, but the same exact thing happened all over. 3 orders such : 04/25,04/26 and 04/27. If this was just a partial delivery there should have been something telling that this is just a partial. I am awaiting a credit. I am asking for a full refund without having to inconvenience myself by packing, boxing and driving out of my way in order to have the products returned. Wait times are over 30 minutes for both phone calls and online chat and it seems to be the same rude and disrespectful woman. What a scam! FragranceNet has a rating of 1.99 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Do not order from them please. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Follow.
FragranceX.com | Better Business Bureau Profile How is the refund going to dispersed? Please accept our apologies for any inconvenience while attempting to reach out to our **************** Team. Well they cancelled the shipment of my perfume and just sent the 2 items with. Never again. Was given a form reply saying my order status showed it processing in the warehouse. To return an item from an online order, you need to reach out to a customer service representative and get an RMA number. Never ordering from this site again. I placed an order with them for Jimmy Choo Blossom & Escada Sentiment to receive 2 bottles of perfume I've never heard of. Never notified me that I would be shorted until I inquired where the rest of my order was. Don't buy anything from them period. My only issue is your customer service. Are they going to send a check? If the exact product cannot be sent, I would like for FragranceNet Also they usually have really good promos. I've been ordering fragrances from this site for about 3 years or since COVID shut us down. CHAT WITH US (for customer service inquiries) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. You can also save money on your orders with online coupons. Absolutely NO imitations or knock-offs. Please accept our apologies for the condition in which your package was received and the condition of the item. What a JOKE! Thank You. Product that should not HAVE to be returned in the first place. I feel as though I should have made my purchase from the store. I bought Mon Paris from fragrancenet.com. At which point when I did, it became impossible to get an agent on the phone. You can try any of the methods below to contact FragranceNet. Any help you can provide, I would appreciate it very much. This is how they run their business? Enjoy reading our tips and recommendations. I want the product since it was a gift I still need to give. Flowers-Kenzo 1.0 oz The coupon is automatically applied to your order. Today (12/29/22) I finally got a box from you but it is not the complete order. Ordered Lutens La Fille de Berlin on 9/22 at Fragrance Net. Reviewers complaining about FragranceNet most frequently mention customer service, credit card, and tracking number problems. I opened a claim with this company. You can customize your scent on the website each month, cancel anytime, qualify for free shipping and get access to more than 600 name-brand fragrances. This place should be avoided, there are many, many, many reviews of people receiving fakes. With efforts of providing immediate assistance to customer, we have issued a full refund to the pay method used for this purchase. We will forward this information to the appropriate department for consideration. See details. Verification can help ensure real people write reviews about real companies. I tried to call but waited on hold for an hour and still no response. Years in Business: 22. Business Started: 5/31/2001. Fragrances are great quality, fast shipping and I love I can buy travel sizes to try out before buying the full size perfume. So if you're looking for a place that will waste two days of your time while holding on to your money, FragranceNet is great. I may be contacted by email at [protected]@gmail.com. I bought same thing again. i asked to cancel and no response from fragrancenet. Why was I not notified that my order would be short at the time of shipment when they KNEW they were not sending everything I'd paid for? I have made numerous phone calls to Fragrance.Net to no answer and I have also attempted to E-mail them as well to no response. What more could I ask for? My christmas gifts not coming was an embarassment. They even added some other samples, a nail clipper, and a gift card toward a wine purchase. I clicked the ad and saw the price in Canadian currency, and to get a discount, I entered my email. Business Incorporated: I am well aware of the existence of imitation marketplacesbut they are usually fairly forthcoming about being fake and charge accordingly. It's a shame to be ignore that way! Click here to get notifications about new complaints of FragranceNet.com. On November 27, 2020 I ordered a large bottle of Miss Dior Classic perfume for the discounted cost of $81.66 using a Visa Debit card. There is no such thing as two day shipping or any shipping. Complaints Contacts. We only carry genuine designer brand name perfumes, colognes, haircare, skincare and beauty products. It was fake. On Wednesday received my first communication saying my order would be late. A link has directed you to this review. I have emailed and called and emailed and called and no answer. Send 3 email's and never received a reply to any of them. About: Shop FragranceNet.com anytime and anywhere with our app. Lots of other fragrance discounters and they'll be getting my future business. They rejected and shipped immediately. With all of the bad reviews and the feel that I got when I called this company, I get a feeling that this is a scam that seeks to hold on to your money for as long as they can. I got the two orders on the same day. This is another area where FragranceNet seems to lag behind FragranceX. 30% OFF Order 30% Off + Free Shipping Shop and receive 30% off Sitewide + Free Shipping on orders worth $59 with a Fragrance.com promo code on your purchase. Information provided by various external sources. Zero stress. Chat rep wasnt helpful, but the phone rep went above and beyond. Highly recommend!!! Since it seems you respond here, I'm posting. try to buy from fragrancebuy.ca and other canadian discounters! If you try FragranceNet once and love it, you may want to consider joining the company'sexclusive Purpl Lux Subscription Club.
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