Wood was not treated well when it was manufactured. Stay away! I could tell she noticed my frustration because she finally asks us if we need help and then spends another 15 mins looking for my order and then tells us we need to drive over to the order pick up area. Anyway, that's nothing compared to the price gouging. After speaking with five different people through the on-line site I was basically at a dead end. This is fraudulent. Love west elm brand and their products but the staff at this location can be incredibly rude. Right after the delivery crew was gone we realized that there's supposed to be an additional leg mounted in the center of the sofa. When in January does West Elm sell floor models/items? I don't want a store credit, I want a refund. He called a Manager, Angela, and she initially stated that she would come up and override the register to apply the coupon. West Elm shoppers enjoy the modern and attractive designs of their coffee tables. We've been in twice to purchase furniture and have been completely ignored by the staff. In May the remaining furniture showed as ready to ship on the website except for one item. Don't order anything from here if you want it within 10 months of ordering. Who do they think they are?
Modern Floor Lamps | West Elm West Elm Floor Samples : 20 Living Room Layouts with Sectionals | Home Terrible store and treacherous customer service. They gave me gift ideas then let me wander til I was ready to pay which I like. She knew that we were going to buy lots of furniture over the next few months, so she should have been telling us. The cons: Some concerns about perceived quality of some coffee tables. The pros: A pretty selection of interesting, modern dining furniture. I received neither --which has to have been a computer glitch?! So, where's my dining table? They came in good time, I assembled them, and within mere days, one was starting to squeak. That too was a lie. Customers of west elm, a popular retailer, have been frustrated by. When it comes to your own comfort, your own body is the only North Star. West elm sells modern, pretty furniture of dubious quality. But then they asked us to look at the computer? Refused to refund me for my shipping and customer service lady can only communicate with the leadership team on the computer. Bought a wood top table "Cast Trestle Dining Table" and after very little the wood started to crack. Between employees that don't acknowledge you and make you feel as though you are bothering them by asking for assistance to inventory that show abundantly available online for store pick-up, then no one can locate it in the store. Give it a pass. Every promotion comes with an asterisk* . like Buy More, Save More*, where you get a 30% discount if you spend $3,000. I need something very specific, he took the time to fully understand what I needed, went in the back and voila! Just expected a little more options when ordering such an expensive "custom" item. Very pleased with the furniture and the customer service. After all, they'll only hold onto items for 5 days, god forbid you inconvenience them. Beware of these guys - you will spend a lot of time talking to them and Ryder last mile - will do nothing good. I prefer to order online or drive down to fashion valley instead of going to this location in our back yard. Georgia and Lahnna were informative and price conscious. Furthermore, does west elm sell floor models? Today, 60% of our product sales support at least one of our sustainability initiatives, and we're doing more every day. if he would of told me he is leaving i could ask receptionist to take him to service parking so he could start unloading. Not that it's cheap or anything, but they had gorgeous pillows including the insert for $40-$50 - to me that's reasonable for a good quality fabric and design. I paid $549 (plus all the pluses) and within 2 weeks of placing my order, saw an article in Architectural Digest about the 19 best carts out there and WE's was among them -- for $299. Place is laid out nicely and is bright and inviting Only time we've seen great prices is on clearance items. You lied to me about the numbers. I'm a fan of West Elm's style and decor. Shortly after my final email to West Elm, the frame in the middle of the sofa broke (we are regular sized people). I also bought three from Wayfair snd they were 5 stars . Disappointed. We spent so long just trying to find someone who could helped us with finding the colors we wanted for a couch. They take your money and dont deliver your furniture. For 5 months never heard a word. Beautiful new store! I have four pieces - a sofa, chair, dresser and coffee table. They have their own parking lot!!! I have had other furniture custom made from Ethan Allen I ordered on December 18th and all of that furniture was delivered within 4 weeks, custom made and perfect. We just bought a house and planned to spend lots more money there than we already did, but the experience was just such a letdown. What's the reason to go there and see the samples of their fabrics then? However no item was delivered until August since that one last item was delayed. He stated he wasn't a designer, but for someone with such great perspective and customer service (oh aaaand he's studying design in school) he is by far the best designer we've encountered. We do it only twice a year because it's so popular." Refund: We asked to have our account credited, which they couldn't do for whatever reason.
Thoughts on West Elm Open Box? : r/InteriorDesign - Reddit The boy comes back to me and states that the 'leadership team' is not ready to speak w/ me and won't accept the call. Thank God I have finally used a one year old card, although $6 is remaining on the card which will go to waste because I would never add my own money to buy anything they have. How on earth would we seamlessly combine all the old furniture and tchotchkes with a heck of a lot of new stuff we were going to have to buy - and without the luxury of time? I love the couch, but West Elm won't do anything to help us get it finished by a professional because we've had the couch for so long and because this meets their standards. I'm sorry - that's not what the gift card itself says, and its 2018: I'm pretty sure WE can figure out how to do an online transaction. We were trying to get 2 swivel chairs which cost a total of~1000$. After huffing and puffing for a moment I decided to contact the sales associate from the store. I don't know what he's been doing the last half hour, but obviously he wasn't tracking down the blanket even though I had provided him the "Return ID" that was provided on the receipt which was provided by the Emeryville store. I can't give 0 starotherwise, will give 0 star. West Elm sectional sofa, $900 Craigslist Craigslist Yes, Craigslist is still a thing and it's for more than just missed connections and rentals from mom-and-pop landlords. I received no further response to my emails. Their bad attitudes and disgusting demeanors have no place in this business. Totally a waste of time. I was recently in this store and the sales associate had me convinced that spending over $3,000 was the way to go. Incredible showroom and furniture and customer service. No response. Then nothing! So now we are 6-7 months later, no check no couch. I can't sing his praises enough. The company (West Elm, Pottery Barn) is not able to reach the terms of delivery that they offer on their web page. 1. The store associate told me that I could use th the $300 reward and the remainder would be sent to me as a different reward certificate. I really do hate to be that person who only leaves a review once their dissatisfied, but it's happening. Please note that is 3 stars for this overall Made two appointments for a designer to come, Great experience shopping for new furniture, The single best customer service experience. I was looking for a simple white duvet, and this one looked gorgeous on the website. So they said they would issue a check. Every single piece is crap. This store and company as a whole should close down as they have terrible employee training and poor customer service. Eventually after a very long wait, Angela, a store Manager, finally arrived. Was greeted and helped right when walking through the door which we hadn't been getting a lot of during our furniture shopping journey. My experience with service here were quite positive, but the store is quite small and doesn't carry a lot of things. Nice display and friendly staff, some more experienced than others. The cushions were placed on our outside stairs without any protective cover. Still couch shopping so I can't speak to the buying experience. top online furniture alternative, Arhaus. What a beautiful store and great customer service. Unfortunately, it was not the color we expected, so we returned in-store looking for another blanket with the color more suitable for our bedroom. We ordered 11 items in Feb 2022. Sadly our order was stuck in the elevator and said they couldn't get it. Joey and Sam and the whole team at this store win dual awards for Best Customer Service on the Planet and Highest Above and Beyond Service in the History of Ever. With a few hundred different lighting options and accessories, West Elm shoppers can browse from their selection of modern chandeliers, ceiling lights, pendants, flush mounts, sculptural lighting, table and floor lamps, wall lighting, and outdoor lighting. No acknowledgement. Inc., to send electronic messages to your email or similar account about updates on future events and promotions relating to WSI Brands, our affiliates and our Select Partners. I will say, the parking is way easier at this location than some of the other Bay Area locations. I'll shop there for accessories but will never buy furniture again. Just to preface, this review is more specific to West Elm's processes I experienced after spending over 6K in the Palm Springs store. We took the table home with us and paid for delivery of the chair. Bower Floor Lamp. As soon as I found out about the points option I called the store and spoke with Lana. We are now told that the sofa we planned to tie our living room together is out of stock. Store said they would look into it and call me but they were not sure they could due to past experiences with previous customers.
Why is West Elm the worst? : r/InteriorDesign - Reddit The dining table had multiple very obvious manufacturing flaws. The total of the furniture (dining table, 6 dining chairs and rug) was about $3,200, so with the 30% off, I'd be saving over $900 and the total would be around $2,300, right? Their stuff is so overpriced, however, it would be okay if the stuff were attractive enough. Didn't even say a word. I needed a completely new bedding set and she cared enough to ask me questions about my specific needs, help me design an entire concept and even selected sale items for me to incorporate. I received a phone call around 7:45am from the delivery person telling me they don't actually have the table top because it was indeed damaged, and yep, another one was being delivered in it's place. All Sale Furniture Outdoor & Garden Rugs Bedding Bath Lighting Pillows & Throws Room Decor Window Treatments Art & Mirrors Kitchen & Dining Storage & Organization Deals Under $20 Holiday Clearance Up to 60% Off Clearance Clearance Under $20 Furniture Up To 60% Off Living Room Furniture 40-60% Off Planters & Garden Starting At $9.99 Either way, thanks to the in-store staff for being patient, friendly and helpful. He then said the leadership teams want him to verify. The customer service representative was rude and accused us of putting a hold on the order. After all of that, the employee said she would not be able to apply the 15% off in store promo. After half an hour I gave up and left. I bought a sectional on sale and an outdoor chaise ordered it Nov 26 with deliver Jan 5. West Elm should revise this agreement with UPS to allow the full range of customer preferences available at My UPS to be available for customers. Couldn't you just say, "No, I'm sorry we can't accommodate you?" I was so happy to meet Rico in person, and thank him face to face. The sales associate did NOT notify me that my purchase was transferred to a gift card during this time. I'm thankful they decided to make an "exception" for me but you didn't need to spend all that time hounding on about what "I did." Other West Elm locations, the staff are usually rude and no where to be found but this location is the opposite. I bought a weaved basket and while it is pretty - it is not made very sturdy at all. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I then called headquarters to inquire about the shipment and they proceeded to inform me the entire order (table top and table base) was indeed shipped to the store. Lovely smart fast problem-solving Sophia is amazing and just turned me into a West Elm shopper. We bought a very expensive couch from this location ($3k+) a little over a year ago and it has already started coming apart at the seams. (Randy definitely needs customer service training and a different attitude is he is going to be working with customers). West Elm offers modern furniture and home decor featuring inspiring designs and colors. That would have been $200 to one of our next items. I love that they have such great stuff at great prices. She finally just then, after all of this has been ordered tells me, "So your savings is $320. Colin totally knocked it out of the park. Not here! One of my favorite things about West Elm is how they empower and support local, small businesses. Quality of Product - The furniture and accessories are overpriced, however some pieces are worth the splurge. They've very nice furniture at a very Hugh price. Vietnam, of course, is likely to be locked down until 2022 due to Covid. As I'm updating my furniture, I've invested in more long-term pieces. Rare on cedros. NO HOOKS AVAILABLE - I will never order from WEST ELM AGAIN!!! This was an utterly disappointing experience and we will not buy from WestElm anymore. I feel bad for anyone who has to speak on the phone with the customer service reps for West Elm regarding an order you've placed. The quality is okay. They make really quality stuff, so the tough part is putting tasteful stuff together. Who knows where they are, if they even exist. He made our experience seamless and enjoyable. As a blogger, I really appreciate that I can buy separate plates, cutlery, napkins, etc. West Elm also features a wide variety of daybeds and . Select upholstered furniture items including some sofas and chairs are made-to-order, so shoppers can choose from the available fabrics and finishes of their choice. DONT BUY FROM WEST ELM!
Where to buy stylish secondhand furniture for your NYC apartment We ended up purchasing a mix of modern and MCM reproduction/inspired furniture, lamps and accessories from West Elm. What color? So many people just don't care and when you find someone like him, it makes such a difference. I can't get anyone at West Elm to help me get my items delivered. The idiot in the back took the piece out of the box and couldn't fit it back so he had to take out the foam to keep the item secure from breaking since it's fragile. My wife and I bought a full set of 6 total leather dining chairs from here after sitting on some at a vacation rental in whistler. The only thing I'm happy with is the dresser and it's almost never used so I think that's why. They provided the name and the person simply never reached out. In Store Personnel is the only good part of West Elm. Their dining tables typically range in price from around $300 for a smaller, 2 person table to $3500+ for larger tables that can comfortably sit 10 people. Unbelievable. Will never order furniture from them. After two months, we are not received anything yet. It would be one thing if this was the first problem I've had but I've had several problems with past orders through the store as well. Now here is the frustrating part, the dining table base was eventually delivered on September 26th. Stopped in to take a look at there merchandise. I bought a lot of furniture and accessories from them. Not made in USA but better build quality than Restoration Hardware and a lower price (see their display in San Leandro). 100% . This post may contain affiliate links. I never liked the mid-century style furniture in the past, but now my taste has changed. My shopping experience with Michelle was excellent. We were not happy to say the least. However, West Elm also features larger, higher-priced sectionals and leather sofas . Don't know if the PS location is directly responsible for unfulfilled orders or if it's the warehouse. It took 4 phone calls over 2 hours an overcharge. Trust me, I won't ever be coming back and I will most definitely refer my friends and family elsewhere. They're always inconvenienced when you ask a question, need help or even go to check out. This site's sole purpose is to help you make the decision faster and with more peace of mind. No complaints. Collection Cutsheets Belle Collection Brighton Collection Boardwalk Collection Greenpoint Collection Slope Seating Collection Sterling Seating Collection 3D Models/CAD Guest Chairs & Stools Desks & Tables Storage Lounge Seating Product Brochures & Guides I just want to ask why? They ended up telling me it's one time use, which by the way was not clearly said anywhere when we opened the card in the store. Dont trust on their lies! Their target market is youngish, including both Millennials and older Generation Zers particularly those that qualify for membership in a group called HENRYs (high earners not yet rich).. Young HENRYs have high incomes ($ 100K to $249.9K) but have not yet reached their full earning potential. There are many places that we could have purchased a duvet. Dealt with two very rude sales clerk when all we wanted was to check stock on an item. So I ended up giving up and leaving without making a purchase. Alas, but I am already here next to my favorite coffee shop. Fast forward a few months, at every family dinner you could barely carry on a conversation with the squeaking coming from every single chair. West Elm carries the full suite of bedding necessities from sheet sets, duvet covers, pillowcases, quilts and coverlets, blankets, and decorative pillows. With over 100+ stores in North America and worldwide, West Elm's socially-conscious values includes being 'Good for people. west elm. Absolutely beautiful piece of furniture, although difficult to assemble because of the "instructions". She further insulted us, and it was clear that she was not going to be of any help, so we left. are you serious ??? I had to call the day before and ask if it was confirmed with them since it seemed strange I hadn't heard anything - it took them 10 minutes to tell me they had messed up and there was no one scheduled for my appointment. Placed an order day after thanksgiving for a dresser, two night stands and a tall 5 drawer stand.
West Elm Floor Samples / Elm Model at Coral Key by DR Horton - New That is no help at all. Don't apply the West Elm credit card. Marina was so patient and helpful. It's good quality at a price I can afford. Sometimes places are "overly helpful" AKA pushy. Expected: the bad parking. Another funny thing, their customer service will disconnect your call if they can't solve your problem. They don't deliver! The chair arrived as promised. I was so excited when Palm Springs was getting a new West Elm store in the heart of a revitalized downtown. West Elm. Light Rods LED Floor Lamp (64") Contract Grade. 04 of 15 5.5 MONTHS POST DELIVERY.
17 Ways to Save at West Elm Every Time You Shop - RetailMeNot Create a stylish space with home accessories from West Elm. I wonder if I would have been helped if i didn't ask. Actually handed it to us all haphazardly like that and expected us not to notice. But then one of the back cushion's filling became dented; I have no idea how it happened. Upon arrival, found they were 25% off..! Hope they go bankrupt! LANDON VONDERSCHMIDT / West Elm. I spoke with at least 10 people (after lengthy holds and transfers) and was told by all, including one supervisor, that I would get a refund. What a gentleman! If I had not kept the receipt this long I would have been out what I paid for the blanket. Truly awful. I also bought another table at the same time and paid the same way and had no issues with my payment. he said ok. and he left!!!!! I'd had my eye on a foyer light fixture and kept waiting for it to go on sale. I called the store at one point and was given another number to call and that person couldn't do anything. Up-to-date, we will be looking at reporting West Elm to the Better Business Bureau after our recent visit to the Phoenix store, realizing we've virtually been swindled out of $$$ by West Elm. Order online. We went their store at latest 5 times, they will just told your they cancelledEven, you asked to talk to store manager. Quite a sales pitch, eh? The dresser has a crack in the wood and the knight stand base is messed up. we had to refused him as i was going to take half day off at work as well as elevators were supposed to be reserved by the management. I will never buy from them again. Avoid this store if you can. The customer does not matter to them. Please go to Crate and Barrel/cb2 and buy your furniture as they have an Excellent service. Last week they delivered the tall 5 drawer one night stand and dresser. In terms of design, West Elm carries updated and modern styles with the majority of their rugs featuring colors that appear a bit more washed out or muted to help bring some lightness to the space. We were shopping for furniture for our new place. Save yourself, only purchase what's in store. With the holidays around you probably have guests and are thinking about extra space. The quality of a sofa I purchased is very disappointing. This is a review solely for the delivery service, not the store itself. They do not have facility to contact their vendors and get an update and they cannot cancel if the vendor who is building the couch doesn't respond. 1 star for all who work in that place. They really need some common decency training here. After 6 months, still never a word, I began trying to cancel and found out the hard way you really cannot cancel. When we were placing our order the sales associate showed us the break down of expected delivery dates, roughly 4 weeks for everything-Order date was August 2nd, expected delivery was Sept. 4th-18th- except the coffee table expected mid October. West elm patina rug, asphalt, 3' x 5'. They took time to be present to receive deliveries so that we wouldn't have to make special trips out or keep postponing the dates. The cons: Delivery issues including delays. Of course. West Elm. Fast forward to the check-out line when I was paying for my items. Then today I received a message stating there was issues with payment info and that's why my order hasn't been fulfilled my order from FOUR MONTHS ago. west elm. They are having an one day sale and I didn't want to pay shipping so I called the store to check on a couple of items, then call back for more. I was told it did not. When we called back, we were out on hold for 30 minutes before we eventually just hung up. This is called a "split order," because we did one large order, under one bulk $250 shipping fee, and split the order between two different cards. This was fine with my wife and I. In conclusion: Pushy yet helpful sales associates, beautiful furniture, nice to talk to customer service, and absolutely abhorrent overall service due to a hot mess of a delivery process. I should have received over $500. I can't believe I spent so much with them and got treated like this. I'm not sure (And I hope not) this happens in every single West Elm location, but I really avoid going to this place as much as I can. But back to West Elm. Here's the skinny: * We made a large 16-piece furniture order on June 17th - we were able to put 1/3 of the purchase on our West Elm Credit Card (we signed up for the points), and since we met our maximum on the card, we paid for almost 2/3 on my personal debit card (signing up for Key Rewards also). Every piece of furniture looks like it should have been sold at Walmart for 1/4 of the price. That's a topic for another time, but I've never, ever paid shipping at West Elm, especially for a $450+ order. You will never get management on the telephone. In their furniture section, you can find secondhand furniture, sort of like a virtual yard sale. We have 30+ West Elm items on sale. This review is intended for the crap operations in dealing with the logistics of the company; i.e. Advice: stay away or go to the Emeryville location, I purchased a blanket that is pinkish for my bed. When I called back, I was told that the item was out of stock and there was nothing she could do. Overall, I avoid this location at all costs and shop exclusively online. The people on the phone are very nice but know nothing and can't find out. paying to have your purchased items shipped to your local West Elm store, $150 to ship to your home, or giving you an unfulfilled pick up date (which continued to get postponed for a week and still has not come in!). i come back in that shop few times. If you're going to understaff your store before the holidays maybe you should give your counter help a little Christmas cheer. I spoke with a very rude young man with shipping and he was able to tell me nothing other than a third party vendor would be shipping it. Resources West Elm Work Collection Resources An all-in-one hub for your specification needs. . I'll be back to work with Sophia! What BS! His reasoning was to keep the order as one and save a second ($250) shipping fee. I think the internal assistance line should be more respectful to its fellow employees as they are also dealing with customers. I'm a fan of West Elm. Unfortunately the table developed a small "lump"I've never seen anything like it.
Is Crate and Barrel the same as West Elm? - EasyRelocated I will never go back there. Yes! The customer service is not just bad, is terrible! Here's the breakdown: EXCHANGE: West Elm doesn't do exchanges, they credit the money back on whatever card you use, which takes a few days. I'm disappointed and I wouldn't recommend buying a couch from them unless you're willing to put up the money to have all of your seams completed afterwards. DO NOT I REPEAT DO NOT BUY ANYTHING THAT REQUIRES SHIPPING. Bought a Ruby coffee table that broke after just 2 weeks. So we went to Lowe's and got a cap, installed it along with their wiring kit, and I couldn't be happier with it. Not only is he incredibly friendly, helpful, and knowledgeable of the product, but truly goes out of his way to ensure complete customer satisfaction. Ordered a couch for about $6000. They constantly check on you to see if you need any help or questions. When it comes to the pieces that West Elm's shoppers are most excited about, there are a few popular requests that customers make again and again. I for one, am not only satisfied, but blown away by the service I've received to-date. The furniture is expensive, but really just heavier and a larger version of what you'd get at Pier 1 or Cost Plus. Very poor inventory control and follow up. Easy parking. I'm so DONE with West Elm. She thinks she knows it all read a book about customer service and how to be kind lady. This turned out to be true inside all of the cushions and pillows. It's also a floor model and you won't even believe what we have it priced at! Visit CGTrader and browse more than 1 million 3D models, including 3D print and real-time assets WEST ELM Floor Lamp set 3D model hanging, available formats MAX, OBJ, FBX, MAT, ready for 3D animation and other 3D projects Thank you Drew; I'll be sure to come see you the next time I am in need of more West Elm in my life. (very bad customer service, again). I threatened to cut the fabric bottom out and put some olive oil on the springs, but by then my wife was furious$2000 for 6 chairs and nobody wanted to sit on them! Still waiting for replacement, its been a month. West Elm has an estimated web sales of $500M-$1B. When asked what I needed, all I simply said was, "I'd like to do a return, please." I'm sorry, but aren't YOU the one that should be knowledgeable on your items?
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